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Lance U
Customer Reviews for CWSS Brooks
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
What you can do is make sure their equipment is in that correct location. I booked my reservation for Calgary, not Brooks. The lady there was splendid and this isn’t her fault but the fact I had to drive 4 hours total to get my trailer is ridiculous. I booked it for Calgary location. Make Sure your customers equipment is where they booked it to be.
Zachary SLot is very tiny. Didn’t talk to anyone.
Carmello BYou park in a field where the entrance is rough and all rutted up, it’s not bad when it’s dry but I couldn’t imagine if it had been raining or snowing
matt dImprovement about the price cause they don't say nothing about the rates,
Ernesto UHave an extra Truck so if a customer decides to show up later than expected the customer that booked the truck could get another truck!!
Yosef TEverything was clean the lady that was in the office was awesome. I was called to be notified the truck was back early and I could take it. The truck was super clean and the truck looked good and ran well. I honestly couldn't improve on my experience and I truly appreciate this service in my move. Thank you!!
John BI’m happy for service
Fowzy SI had a very positive experience at the U-Haul CWSS Brooks office, the entire process at this location was seamless. The lady who attended to me was very professional and was transparent about equipment availability. And then when the previously unavailable equipment (20" Truck + Auto-transport) became available, she was kind enough to provide guidance on how to operate it, provided me with all the help I needed. I 100% recommend this location because of the excellent customer service.
Victor OMake sure offered equipment is available at all locations I payed 200 for a Uhaul and then had to make two trips with my truck as there was no enough room in the 20 foot Uhaul and I wanted the 26 but had to drive 2 hours to pick it up and then 2 hours back not cool at all
Natalie RInside of the cab was dirty, last user had forgot a sweater behind the seat
Niki HCan’t think of anything, every thing was great. Very good service from pickup to drop off.
Brad CEverything good. Thanks
TAREK LI had a big RV. I was able to manouver the trailer well enough to park it. It’s not a big facility for the uhaul division of businesses they are running. She was friendly, helpful, and curteous.
Reed CWhat I was told and what I was charged were two different things.
Tom TGreat truck, only thing is these trucks should be full when picking them up. It's to hard to put right amount of gas back in them. We left our truck with more gas than when we got it. If they are full at pick up they should be returned full.
BLAIR CIt’s very nice uhaul truck and friendly customers Thank you
Mehri YJust checking its lights only worked 1 of the trailer.
Fernando RAwesome service she was great at pick up!
Hillary RMake sure that truck is working and I don’t anyone experience what I have went through with your truck services
Sidonia AGreat 👍 👌 people to deal with!!
David SExcellent and seamless drop off process. Took only minutes
Barry CSuper friendly and helpful. Extremely easy and fast
James MNot meaning offense to the Brooks office, I would NEVER recommend UHaul to ANYONE. I'm sure the Brooks people are completely competent, Langley and the BC Lower Mainland are USELESS.
Melanie BMake sure unit is clean to highest standard- do not rely on previous customer's idea of cleanliness
Kevin HThe personnel was very lovely and had great customer service. She waved the additional fees that it was going to cost me which was really nice of her since I was going to pay the additional fees even though I didn't feel it was very fair.
Sabrina SVery intelligent and friendly customer service. Made things easy.
Todd MKeep up the great work!
Cody ANo refund allowed
Debbie BClear signage on where best to park would be helpful.
Erika WStaff was super friendly
Matthew SWe booked a trailer to pick up in Saskatoon, we shouldn't have received a call the day prior telling us there was no trailer in Saskatoon. You knew there were no trailers in Saskatoon when we booked it and you know what is available in Alberta. You knew we were from Alberta. You need to give people more than a couple of hours to make other arrangements. You know where all your trailers are and when they're coming back, you need to let customers know where things are available. It all worked out for us but not without some stress of how we could make it all work.
Philip VI am not sure where to put this but I booked my truck to be delivered in brooks with the 24 share thing. When I look at the app is says red cliff - I was quite upset because I called and confirmed with the person that BRooks was the drop off location. After speaking with multiple rude customer service people they tell me that I am not allowed to drop the truck there and I would be charged. Super rude on the phone and I was quite upset because I confirmed with someone over the ohone.
Hangsel SBest lady to deal with. I would highly recommend this young lady. Wonderful person to deal with. She got a hug from me. I would rent from her anytime in the future . Make sure she knows how satisfied I was.
Maureen RReserved trailer at Redcliff. Was not there when promised. Had to drive to Brooks to pick up trailer. 2 hour round-trip the day before drive to Vancouver, BC.
debra pEverything is good
Regin CVery expensive
Andenarian TI was 45 mins late because i drove through a snowstorm and stopped to wash the trailer before return and they charged me a full second day rental Not cool!
Dean RThe truck itself was fairly dirty on the outside with road salt residue however I recall her mentioning it was dropped off the night before so I was not upset about it. the interior was fairly well cleaned and in good condition.
Adam MHussad in Brooks was rude to my daughter pulling her out of rental vehicle to readjust the cost. Booked a return of vehicle at 12 noon for both Bassano and Brooks. Confusing Pleased with Bassano though the owner operator helped straighten out this giant mess. Crystal at Brooks was apologetic and kind. Hussad was not only unprofessional but made Crystal feel incompetent. Inexcusable behaviour
Pam HIce removal in the storage yard. Makes it extremely dangerous loading/unloading trailers etc.. Even just walking to and from the office.
Brian PThe best experience I ever had the staff were amazing, friendly and very helpful. I will recommend this U-Haul place to go to to all my friends. They are one of the best.
Shirley BLock Warmers on locks for cold weather
Marcus SU Haul was hacked and allowed my personal information to be stolen. There is no poorer customer service than this.
Lanie NThese guys are the best uhaul I’ve been to. Friendly and seem to enjoy what they do. Store also has way more moving supplies then most
bobby hVery good
TEKLEBRHAN AThe lady in the reception is very commendable. Very kind and very considerate. I returned the unit 10 minutes late to closing but she waited until I arrived.
NORLITO GVery friendly and helpful
Michael tThe yard isn't the easiest place to get into and maneuver around, you either have to back the trailer up several hundred feet or hand bomb it into place. The lady that rented the trailer to me was awesome. I'd definitely use them again.
John I5 star service.
weifng j