Customer Reviews for CWSS Brooks
(U-Haul Neighborhood Dealer)

69 reviews

101 Irrigation St W   Brooks, AB T1R1C7

(403) 362-2249

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 5 pm
  • Sun: 11 am - 4 pm
Special Operating Hours
  • 5/24/2021: Closed
  • 7/1/2021: Closed

Services at this Location:

Contact Us

(403) 362-2249

101 Irrigation St W
Brooks, AB T1R1C7

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 5 pm
  • Sun: 11 am - 4 pm
Special Operating Hours
  • 5/24/2021: Closed
  • 7/1/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kevin Pascual C. 
Rating:
5.0

Customer did not leave a comment.

Greg D. 
Rating:
1.0

Nothing

Darly L. 
Rating:
5.0

The rim on the tow dolly was bent and it shook the daylights out of me and my truck all the way home. Other than that, all was very well

Mitch H. 
Rating:
3.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

nothing very smooth operation at both locations. glad i came and i will be back again

Neil L. 
Rating:
5.0

Great customer service from the attendant!

Tileena S. 
Rating:
4.0

I can't comment because I wasn't there to pick up or drop off the equipment. I just know the equipment was faulty at pickup.

Shona C. 
Rating:
5.0

Customer did not leave a comment.

Christine R. 
Rating:
5.0

Great customer service!

Bobby D. 
Rating:
1.0

I was ripped off!!.. Charged 3 times for a 10' truck used for 3 hours.. Pulled the payment from my account three times!! Ripped off.. NOT HAPPY AT ALL WITH THIS EPERIENCE. They did NOT do a walk around when I rented it or when I returned it. The lock box to pick up the key does not work. Can Never get ahold of customer service when need to

Sara D. 
Rating:
5.0

Customer did not leave a comment.

Sylvia Y. 
Rating:
5.0

Thank you very much!

WEIFENG J. 
Rating:
5.0

Good customer service 👍🏻

Anand G. 
Rating:
4.0

Customer did not leave a comment.

ryan K. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

There was a slight problem with the back door closing. One bottom roller was occasionally pulling out of the track. The lady did show me that and how to remedy the issue if it happened again. So I was able to deal with it without any big problem.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

ERVIN F. 
Rating:
4.0

Customer did not leave a comment.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

HASSEN H. 
Rating:
5.0

great customer service in Brooks

fartun M. 
Rating:
5.0

The sales lady was very helpful an knowledgeable about everything.

Lyle E. 
Rating:
5.0

Have the windshield cleaned

Evelyn L. 
Rating:
5.0

Customer did not leave a comment.

Howard B. 
Rating:
5.0

Customer did not leave a comment.

Anthony F. 
Rating:
5.0

excellent service great staff only problem gate needs service

Mike L. 
Rating:
4.0

Another massive disappointment. I had the van booked to go from Medicine Hat to Cranbrook. I get a call a few days prior saying I have to drive to Brooks to pick up the van. That's over 2 hours round trip! And fuel is at my expense! Really disappointing. A huge hassle with both 26ft vans I had booked. Made the logistics of my move even more difficult.

Jeff V. 
Rating:
5.0

Every thing was perfect.

Dan R. 
Rating:
5.0

It would be hard to improve on Chantalle's service!

Jean C. 
Rating:
5.0

Thanks alot

Nouradin A. 
Rating:
5.0

Customer did not leave a comment.

Jeremy T. 
Rating:
4.0

Customer did not leave a comment.

Garry R. 
Rating:
3.0

Didn't meet anyone talk to anyone. No good directions where to park said U-Haul. Even for after hours... Looks like a new building, so maybe it could be an improvement. Overall decent. Sign at the intersection to turn could be bigger. Or brighter .. ended up paying for the extra milage.

Jessica N. 
Rating:
5.0

Customer did not leave a comment.

Dela W. 
Rating:
5.0

As a person who used to be a car rental agent, I honestly think that the experience was completely professional and well organized!! Also, as a repeat customer, I wouldn't rent anywhere else!

Dale M. 
Rating:
5.0

best customer service ever, Chantell is awesome

John Z. 
Rating:
5.0

Customer did not leave a comment.

Vic M. 
Rating:
4.0

Had been a pleasure make business with you guys tanks!!

Josimar L. 
Rating:
5.0

Unclear what ta could do....let me think bout it...

Elroy W. 
Rating:
5.0

Excellent service, the staff was very helpful and friendly.

CHRIS W. 
Rating:
3.0

Make changing tail lights easier to change

DAN L. 
Rating:
5.0

Well run facility and very helpful staff. Truck was ready and signed out easily.

Todd M. 
Rating:
4.0

I made the reservation for the trailer a month in advance. I requested a pickup in Medicine Hat, AB and the morning I was to pick up the trailer they did not have one at that location so I was sent to pick it up in Brooks. I feel that Uhaul should have arranged to get the trailer to Medicine Hat from Brooks so that I did not have to drive over 3 hours to get something I reserved well in advance.

Shane C. 
Rating:
5.0

Customer did not leave a comment.

Emily O. 
Rating:
5.0

I don't want to talk to someone in Timbuktu when I call. I want to talk to the local office in which I phoned not forwarded to a call centre.

TESSA G. 
Rating:
5.0

Customer did not leave a comment.

Alejandro A. 
Rating:
5.0

Super friendly and an efficient easy return. Completely different experience from the pickup in Calgary.

Katrina D. 
Rating:
4.0

Customer did not leave a comment.

Derek L. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Above and beyond service.

Daniel J. 
Rating:
5.0

Nothing everything was great at this location including staff ??

Gordan M. 
Rating:
5.0

Customer did not leave a comment.

kim E. 
Rating:
3.0

Customer did not leave a comment.

Bernice L. 
Rating:
5.0

Customer did not leave a comment.

Apolinar T. 
Rating:
3.0

The Uhaul I had Trammison issues and it didn't run well at all I had to stop twice because of it getting to hot

Melissa H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
5.0

Excellent staff. The ladies that handled our transaction were pleasant knowledgable and professional.

Barry B. 
Rating:
5.0

We needed a u-haul truck to move some furniture from Brooks to Calgary on the Aug 2-3 weekend..it was originally booked to pick up the truck at the Brooks location. U-haul called us the day before we needed the truck and said Brooks did not have a truck for us. She said since we were coming from Calgary, we could pick up a truck in Strathmore. Then, on Friday and Sat we received 2-3 phone calls from the Strathmore location employee saying that he was at his cousin's wedding in Banff and could we pick up later in the afternoon than originally planned. The pickup time was pushed back 3 times. I called u-haul and they booked me a bigger truck for the same price as the smaller truck that we wanted at the Brooks location. We then had to hurry to get to Brooks from Calgary before they closed (the very awesome young lady that was working made it all so easy when we picked up in Brooks). I think things need to be a lot better organized at the Strathmore location as this was very inconvenient for us (the furniture needed to be back in Calgary by Sat evening but we didn't get the truck in Brooks until 4:30 pm).

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
3.0

Truck was allegedly stolen before I was to pick up. Was kind of stressful knowing if there would be another truck to use. Also the truck I had booked was double booked so I was called to request earlier return so I rushed completing my move. Maybe should be aware of double bookings and not charge people full price for dropping trucks off early at your request.

JASON S. 
Rating:
5.0

The individual that I dealt with was extremely helpful in providing information, and arranging the rental truck.

Craig J. 
Rating:
5.0

Very good customer relations...

Darien M. 
Rating:
5.0

Customer did not leave a comment.

Tommy C. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

excellent customer service at that location , the woman helping me did an outstanding job with great attitude and knowledge of the products

shawn M. 
Rating:
2.0

when I reserve a trailer online even for a one-way trip and needs to be guarantee that I'll be able to pick up the trailer that I reserved and not scramble at the last second to hope and manage to get lucky and reserve a second trailer.

Catherine S. 
Rating:
4.0

Customer did not leave a comment.

Grant M. 
Rating:
4.0

Customer did not leave a comment.

Juan L. 
Rating:
3.0

Customer did not leave a comment.

Jahfar M. 
No reviews have been submitted for this location.

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