Customer Reviews for CWSS Brooks
(U-Haul Neighborhood Dealer)

131 reviews

101 Irrigation St W   Brooks, AB T1R1C7

(403) 362-2249

Hours

  • Mon–Fri
    9 am–4:30 pm
  • Saturday
    10 am–4:30 pm
  • Sunday
    11 am–3:30 pm
Special Operating Hours
  • 12/24/2022: 10:00 am - 2:00 pm
  • 12/25/2022: Closed
  • 1/1/2023: Closed

Services at this Location:

Contact Us

(403) 362-2249

101 Irrigation St W
Brooks, AB T1R1C7

Services at this Location:

Hours

  • Mon–Fri
    9 am–4:30 pm
  • Saturday
    10 am–4:30 pm
  • Sunday
    11 am–3:30 pm
Special Operating Hours
  • 12/24/2022: 10:00 am - 2:00 pm
  • 12/25/2022: Closed
  • 1/1/2023: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Cindy R. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Randy F. 
Rating:
3.0

Customer did not leave a comment.

Kirsty P. 
Rating:
5.0

Customer did not leave a comment.

Randy F. 
Rating:
1.0

U Haul was hacked and allowed my personal information to be stolen. There is no poorer customer service than this.

Lanie N. 
Rating:
5.0

These guys are the best uhaul I've been to. Friendly and seem to enjoy what they do. Store also has way more moving supplies then most

bobby H. 
Rating:
4.0

Very good

TEKLEBRHAN A. 
Rating:
5.0

The lady in the reception is very commendable. Very kind and very considerate. I returned the unit 10 minutes late to closing but she waited until I arrived.

NORLITO G. 
Rating:
5.0

Customer did not leave a comment.

Louis G. 
Rating:
5.0

Customer did not leave a comment.

Patricia E. 
Rating:
5.0

Customer did not leave a comment.

Cameron M. 
Rating:
5.0

Very friendly and helpful

Michael T. 
Rating:
4.0

The yard isn't the easiest place to get into and maneuver around, you either have to back the trailer up several hundred feet or hand bomb it into place. The lady that rented the trailer to me was awesome. I'd definitely use them again.

John I. 
Rating:
5.0

5 star service.

weifng J. 
Rating:
3.0

Customer did not leave a comment.

Teresa R. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
4.0

Customer did not leave a comment.

RoseAnn M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie G. 
Rating:
2.0

Ensure the truck is put out on time for truck share, and that there is someone accessible to call when things do not go as planned. People plan moving days far in advance and often cannot adjust plans easily.

Taylor P. 
Rating:
4.0

Customer did not leave a comment.

Earvin Jed Z. 
Rating:
5.0

A big shout out to the very friendly and helpful staff at the Brooks location. They made renting a truck so easy. Thanks again

Randy F. 
Rating:
3.0

Customer did not leave a comment.

Kay W. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Staff is always pleasant, courteous, and ready to help.

Doug W. 
Rating:
4.0

Customer did not leave a comment.

Doug W. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Very kind, friendly and helpful.

Sandra H. 
Rating:
5.0

The employee working was very knowledgeable and friendly.

Dodie M. 
Rating:
5.0

Keep doing like that but i see the only problem in brooks there isno small car so for next i hope you to improved.

Kesete S. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Mauro A. 
Rating:
5.0

Amazing customer service. Super friendly and helpful. Thank you!

Douglas C. 
Rating:
3.0

Customer did not leave a comment.

Kimberly G. 
Rating:
5.0

Customer did not leave a comment.

Gordon E. 
Rating:
3.0

Make sure the proper equipment was there. Got there and they didn't have the proper dolly.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Letitia W. 
Rating:
5.0

Customer did not leave a comment.

VEACESLAV C. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Mourad T. 
Rating:
5.0

Customer did not leave a comment.

carl H. 
Rating:
5.0

Customer did not leave a comment.

Garry R. 
Rating:
5.0

Customer did not leave a comment.

elaine M. 
Rating:
3.0

THE GAS TANK WAS NOT ACTUALLY FULL. i WENT TO GAS STN TO TOP UP AND IT COST ME to fill $32.00 i DROVE ONLY FROM UHAL TO 1ST EAST TO LAKE STAFFORD WAY NORTH SIDE AND BACK TO UHAUL.. hOW MUCH IS YOUR FULL TANK COST

rodger T. 
Rating:
5.0

Customer did not leave a comment.

Hong Z. 
Rating:
1.0

Nobody there at scheduled 10:00am pickup time. Was told the truck we booked wasn't available but if one came free they would accommodate us. Showed up and there were 3 smaller trucks but they wouldn't allow them for out of town moves. Should have been told that when booked and when called to confirm. Other locations allow these trucks to travel. Check in took 1 hour as the agent didn't know how to login to the system and got locked out. Truck had only 1/4 tank of gas. Very poorly ran.

Dennis H. 
Rating:
5.0

Great staff, very friendly and accommodating to all our needs. Definitely recommend to friends and family. Thank you Uhaul 👏🏻👏🏻👏🏻

Neil D. 
Rating:
3.0

Customer did not leave a comment.

Ken S. 
Rating:
4.0

Customer did not leave a comment.

Shahid P. 
Rating:
3.0

Have better fixing/exchange service when we get a broken trailer. Rented twice already and both times trailer had issues and trying to get a fix was impossible.

Olga W. 
Rating:
1.0

They lie to me they charge me extra money and they have aritued not the brooks one in Edmonton Northside 50st

Ahmed Nur I. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
3.0

I reserved this trailer for pick up in Medicine Hat, Alberta. I received a call saying pick up was moved to Brooks, Alberta. This was 2 hours out of my way. This was very disappointing. I felt there should have been better compensation other than 1 extra day added on the return date.

Jason B. 
Rating:
4.0

The agent was extremely professional and very good with the return paperwork. There was some road damage to a side light wiring and she handled it quite well. It is a great idea and is the first time I have used Uhaul. Definitely will be using Uhaul again. I was looking for a 4th' x 8' cargo trailer but ended up with a 5' x 8' instead. Well worth the extra $30 for it as I was a lot more comfortable about standing up and stacking my stuff Thank you

Peter N. 
Rating:
3.0

Customer did not leave a comment.

Kelly D. 
Rating:
5.0

This location was amazing and super helpful and accommodating

Carol M. 
Rating:
3.0

The gas was not full when we picked it up. There is no way that it cost 30 in gas to do 8 moves of driving

Ian G. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Your dealer in Brooks was great. You need to work on the reliability of your webpage. I booked twice online and neither booking went through. Lucky for me the dealer had an extra trailer when I showed up and saved me.

casey W. 
Rating:
5.0

Excellent customer service, will rent here again and tell friends but the hitch bolt things needs to be greased, was a bit seized and hard to turn but over all well maintained

Louis M. 
Rating:
5.0

Customer did not leave a comment.

Kevin Pascual C. 
Rating:
5.0

Customer did not leave a comment.

Greg D. 
Rating:
1.0

Nothing

Darly L. 
Rating:
5.0

The rim on the tow dolly was bent and it shook the daylights out of me and my truck all the way home. Other than that, all was very well

Mitch H. 
Rating:
3.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

nothing very smooth operation at both locations. glad i came and i will be back again

Neil L. 
Rating:
5.0

Great customer service from the attendant!

Tileena S. 
Rating:
4.0

I can't comment because I wasn't there to pick up or drop off the equipment. I just know the equipment was faulty at pickup.

Shona C. 
Rating:
5.0

Customer did not leave a comment.

Christine R. 
Rating:
5.0

Great customer service!

Bobby D. 
Rating:
1.0

I was ripped off!!.. Charged 3 times for a 10' truck used for 3 hours.. Pulled the payment from my account three times!! Ripped off.. NOT HAPPY AT ALL WITH THIS EPERIENCE. They did NOT do a walk around when I rented it or when I returned it. The lock box to pick up the key does not work. Can Never get ahold of customer service when need to

Sara D. 
Rating:
5.0

Customer did not leave a comment.

Sylvia Y. 
Rating:
5.0

Thank you very much!

WEIFENG J. 
Rating:
5.0

Good customer service 👍🏻

Anand G. 
Rating:
4.0

Customer did not leave a comment.

ryan K. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

There was a slight problem with the back door closing. One bottom roller was occasionally pulling out of the track. The lady did show me that and how to remedy the issue if it happened again. So I was able to deal with it without any big problem.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

ERVIN F. 
Rating:
4.0

Customer did not leave a comment.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

HASSEN H. 
Rating:
5.0

great customer service in Brooks

fartun M. 
Rating:
5.0

The sales lady was very helpful an knowledgeable about everything.

Lyle E. 
Rating:
5.0

Have the windshield cleaned

Evelyn L. 
Rating:
5.0

Customer did not leave a comment.

Howard B. 
Rating:
5.0

Customer did not leave a comment.

Anthony F. 
Rating:
5.0

excellent service great staff only problem gate needs service

Mike L. 
Rating:
4.0

Another massive disappointment. I had the van booked to go from Medicine Hat to Cranbrook. I get a call a few days prior saying I have to drive to Brooks to pick up the van. That's over 2 hours round trip! And fuel is at my expense! Really disappointing. A huge hassle with both 26ft vans I had booked. Made the logistics of my move even more difficult.

Jeff V. 
Rating:
5.0

Every thing was perfect.

Dan R. 
Rating:
5.0

It would be hard to improve on Chantalle's service!

Jean C. 
Rating:
5.0

Thanks alot

Nouradin A. 
Rating:
5.0

Customer did not leave a comment.

Jeremy T. 
Rating:
4.0

Customer did not leave a comment.

Garry R. 
Rating:
3.0

Didn't meet anyone talk to anyone. No good directions where to park said U-Haul. Even for after hours... Looks like a new building, so maybe it could be an improvement. Overall decent. Sign at the intersection to turn could be bigger. Or brighter .. ended up paying for the extra milage.

Jessica N. 
Rating:
5.0

Customer did not leave a comment.

Dela W. 
Rating:
5.0

As a person who used to be a car rental agent, I honestly think that the experience was completely professional and well organized!! Also, as a repeat customer, I wouldn't rent anywhere else!

Dale M. 
Rating:
5.0

best customer service ever, Chantell is awesome

John Z. 
Rating:
5.0

Customer did not leave a comment.

Vic M. 
Rating:
4.0

Had been a pleasure make business with you guys tanks!!

Josimar L. 
No reviews have been submitted for this location.

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