Customer Reviews for DHCM LLC Auto
(U-Haul Neighborhood Dealer)

Rating:

5.0

For less than 5 miles don’t charge for gas.

Rating:

5.0

They did a great job.

Rating:

5.0

These people and kind, professional and friendly. Thank you!

Rating:

2.0

Not the happiest people, took awhile to be greeted. Quick exchange, no one inspected the U-Haul which I assumed would be apart of the process

Rating:

5.0

Returning the trailer was a breeze....she knew what she was doing....and it was a quick turn around....Thank you.

Rating:

5.0

Easy to rent and very helpful.

Rating:

1.0

Awful customer service, did not have the rental or equipment ready for pickup when we got there, yet they still confirmed the arrangement. And were no help when we couldn’t get the app to work correctly. Terrible traveler customer service as well.

Rating:

5.0

The staff was very friendly and professional and even came outside to help hook up the trailer. Highly recommend using this location.

Rating:

5.0

Outstanding customer service I will go back there again.

Rating:

5.0

I would like to thank Liz, for being so helpful.

Rating:

3.0

Dropped off at an auto shop/ junkyard/ used car dealership on Sunday the 11th while the location was closed

Rating:

4.0

Two things that I might mention… Firstly, I wish somebody would’ve told me to make sure I had the tow/haul off. A new gas mileage would be awful in such a big truck, but I probably could’ve saved a little bit if somebody would’ve told me that. Secondly I use the windshield wipers a couple of times and then yesterday on the last leg to the home we were taking the load to the passenger side windshield wiper broke. This happened during a lot of rain. I had to use it intermittently so I could still see from the driver side. One good thing is that the personnel here that checked me in was able to give me more mileage. They barely gave me enough to do part of the trip In the original reservation through U-Haul..

Rating:

2.0

Needed to serve customers on time, n be on time. So lazy

Rating:

3.0

Self dispatch and the APP are very difficult to use. I spent two and half hrs trying to get keys on a Sunday to use the truck.

Rating:

1.0

The truck was gross like a can of soda exploded in the cab. And the number for this specific drop off on Google was either wrong or the lady who answered was just rude as hell and hung up on me. but, calling the 1-800 number helped, the guy who answered (Deric) was wonderful

Rating:

4.0

Very accommodating, professional, helpful. & knowledgeable

Rating:

5.0

The people were great, the app and website were not. The app wouldn't log in and the website would crash and return to the beginning anytime I tried submitting photos (at pickup and return).

Rating:

3.0

Just love how they treated us quickly!! 💕

Rating:

5.0

Very nice ! Great customer service!

Rating:

5.0

Everything was great keep up the good work thank you

Rating:

5.0

Employees were very nice and helpful. Will rent from this location again.

Rating:

4.0

I had a lot of trouble getting the app to work. I could see my location on the map but the app would not let me check out or return the truck because it would not get past the "finding your location" screen.