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JUSTIN H
Customer Reviews for DIY Rentals and Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was excellent. Keep things as they are, they're great. Thanks
EDWARD MNothing
Chad AHad a great move, everything went really smooth. Thank you sir for all your help. Would highly recommend this place to anyone. Thanks again.
PAUL MService was fantastic. Harold went above and beyond to accommodate me and offer great service. He made himself available for any and all question's I had with a Great conversation while waiting. Thank you Harold for making a stressful time less overwhelming. Definitely would use his service again. 5 stars all around.
LINDA MGreat customer service always friendly and willing to help. Harold makes sure you have everything you need for your moving experience and is quickly available for any questions. Highly recommend this location for any moving needs in the future.
SONYA MGreat Service
BLAIR RYou can get your employee new equipment to work with. And some extra trucks. Shame, he's such an asset to your company and has to deal with what he got, and the one in Corner Brook is spoiled with up to date computers, trucks, vans, etc. Harold made it an excellent experience.
BEVERLY AHarold at Stephenville depot was very helpful in finding a solution for me so I wouldn't have to travel to cb to pickup a truck..he was great. More trucks should be available at his location
IVY AGood
beverley hCustomer service Is terrible. Bad attitude
TOBIAS MNo improvement needed from my point of view. The service person on site was polite and upfront about charges etc. The service was excellent.
TERRY Lgreat customer service
DUSTIN CNothing everything was great. Exllecent experience thx uhual !!!!
DOUGLAS JHarold’s service was exceptional
GLYNIS LAgain, the service was fantastic, great bunch of people, c'mon now!! Can't get any better people and service them you're in Newfoundland lol
Winnie STruly cared about my experience, go to show you the difference between city's that don't care and small town locations that pride them selves on customer service.
Stephen PKeep up the good work
SABRINA EEvery thing was good,and road worthy.
JOHN EThe cab smelled like cigarette smoke and for non-smokers it is very disgusting. The pricing was not explained properly and we were over charged. I think we should be reimbursed the $152.00.
PATRICK TGreat service
ALEX IExcellent customer service.
Timothy RNothing
harvey cVery friendly and helpful.
Trevor SNothing. Keep up the excellent service.
Chris FVery friendly and inviting.
JENZ KNot much, you guys are excellent
Randy WHarold was a pleasure to work with. I had the trailer on time. He walked me through the system and I hooked up and was on my way to Alberta. Thank you Harold. Would recommend you every time.
Frank WWould be nice if there were more trucks there to rent. Not enough trucks on site.
Lance RGet all the other locations to be as good at Stephenville. Kenmount road is horrible
William EU-Haul rep was very helpful. Went through the process very thoroughly. Had me signed up, hooked up, and on my way in 20 minutes! Great customer service.
Dwaynw PStaff are excellent and explained everything to me. So nice to see great customer service.
David CHave more trucks for customers to rent. Not alot of trucks here
Ronalda KI was treated with respect. Mr Porter knows his business and helped me decide the equipment I needed to carry out the task I had to preform. I would have no problem recommending this location to my friends.
Jim NFriendly, thorough and knowledgeable service at the pickup
Edwin NThe gentleman that runs the place went out of his way to help me. He was very pleasant and informed me of all the rules and regulations involved. Very nice man.
Elizabeth RNothing, Mr Porter was great to deal with and a great help
BRIAN BI had an excellent experience with Uhaul. I would highly recommend it to everyone. Thank you so much for making moving experience so easy.
Rachel Bas always top Notch Service
PETER HHarold is always very professional and kind. Excellent service.
Roxanne LI should’ve went here to rent the trailer instead of getting one in St. John’s and dropping off here.
Stephen Lharold always takes care of us !!!
Kim BVery professional, the associate also couldn't believe the price I paid in Calgary for the U-Haul.
Roy MThe only problem I had was your customer service department. We had the trailer for about 6 weeks. I just rebooked for other 4 days. We received a call from customer service demanding we return the trailer today back to Stephenville today. The name she left was Oliva. We have renting off U-Haul for years I field that our business is not important to your company . Mike
allens fVery curtious and friendly
Peter GNice person who was very helpful and interested in our move back to the area.
rick dThe pick up was great the customer service was impeccable and the staff was very helpful. On the other hand mobile customer was extremely disappointing. I was called 24hrs prior to getting my uhual and was informed there was no uhauls in my area and had to go to 100km each way to pick up my truck. I was offered a $150 discount which I felt was still not adequate as the cost of gas to get to this location and back was far more than $150. The man I spoke to was not helpful and refused to transfer me to another customer service representative. Upon picking up the uhual it was brought to my attention that there was no discount given as the cost of renting a uhual was just $150 cheaper in this location. Upon learning this information I called back the customer service line and spoke to the same man. He said “the way we look at this is you got it for $150 cheaper and I personally wouldn’t give you a better price”. This seemed deceiving as we were told this was a discounted price when it reality it was the normal if I had chose to rent from this location in the first place. I have nothing negative to say about our pick up location and the staff there the only negative experience I have is with the customer service support line and their lack of support and understanding.
Alexandria BStaff was very helpful.
Barbara FPick up location and drop off location were very helpful and friendly 10/10 for quality and service
HARVEY BThey were great
Joey CTo the gentleman that served me. He is just that, a gentleman. Thank you so very much for such great service. I’d recommended you every time! This guy needs a raise. He cares more about people than you know. Atta boy buddy! Atta boy! And thanks again!!
Alvina WThe truck was stuck in the snow at rental place, had trouble getting it out. Clear snow for next customer.
Daniel MHarold at DYI in Stephenville Newfoundland was beyond excellent you guys should be so glad too have him on your team
Jonathan TAll good
Roy CService was excellent....fast and fair. Thank you.
Freda LQuick and easy reservation, pickup and drop off. Thanks guys!
Don SAwesome service
DAVID Wthank you
Dwayne WSorry I did not rent any U Haul. I really do not know what you ate talking about. I live on the Northen peninsula. Have not been anywhere near Sville in the last 6 weeks....so you have the wrong person....have a great day
Dianna WThe associate at dispatching location: 42074 gave us excellent service. He provided us with extra days and a discount because we had to travel 16 hours to pick the trailer up. The sales team in St. John’s, NL and Halifax, NS were less than helpful and were unable to provide answers to most of our questions. They also had poor customer service. The U-HAUL dealership in Stephenville, NL should be applauded for their outstanding customer service. Would use this location again.
Spencer LThe guy i dealt with over the phone was super polite and he was easy going, not his fault the company screwed him over and he was put on the spot about a trailer he booked for me and then was unbooked for something alot worst.
Daniel SSee above.
Jonathon MGreat guy Harold 👍
Scott DClear information from seller
John T