Customer Reviews for DMH Automotive Enterprises
(U-Haul Neighborhood Dealer)

Rating:

4.0

The only problem was that there was no fuel in the truck at pickup. The fuel needle was below empty. I wasn't sure if it would last till the gas station or not.

Rating:

5.0

Picking up my u-haul moving truck DMH Automotive was delightful! Moving is a stressful experience. DMH Automotive was very efficient, but more importantly, they were just really kind. DMH Automotive made a stressful day just that much better. Thanks DMH!

Rating:

2.0

Not staffed. Had trouble checking in with the Uhaul App and eventually had to call the support number. The representative who answered the support number was very helpful, and we eventually got it sorted out, but it would have been less stressful if I had been able to pick up the truck at the staffed location where I originally attempted to reserve the truck. Was my pickup shifted to the unstaffed site because I was a sucker and agreed to do the pickup through the App?

Rating:

3.0

Gas charge is frustrating. For 19 miles travel they charged me 4 gallon gas bill ignoring the objection that I refiled 1.5 gallons of gas. I guess 4.75 mpg is OK for their trucks. So, for me it's 25$ overhead for nothing.

Rating:

5.0

Quick and easy

Rating:

1.0

The location and equipment were fine but the app is consistently bad that I can't ever recommend any uhaul location. I don't think I've wvwr run into such a buggy app

Rating:

4.0

Truck was not cleaned out when we picked it up. There was pet fur on the front seats. Staff was friendly and inviting.

Rating:

4.0

The previous people left a huge mess that we had to clean up. On the app when I rented you had me upload a picture and then said “congrats, now drive away in this horrid thing and deal with the mess yourself” (my paraphrasing). It should have assigned me another truck or something. At the very least I should get the cleaning done that I certainly hope you charged the previous people, since I had to clean it myself.

Rating:

5.0

Everything went smoothly. Above and beyond.

Rating:

2.0

No one was there. At all. I had to drive around and figure out what to do based on the QR code on the truck. No drop off instructions given at check out and was told there would be a rep there to help with the drop off and it was closed

Rating:

3.0

Drop off only. No office. Knowing this ahead of time would have been helpful.

Rating:

5.0

Super friendly and helpful

Rating:

3.0

Nothing to say here. Was fine

Rating:

5.0

This location is a family owned business. friendly service was great. I was able to leave my vehicle while is utilized the truck. I will use this location again.

Rating:

1.0

The key drop box does not have qr code

Rating:

1.0

My reservation was not set up correctly and I didn’t get a code to get the key to the uhall. There was no one at this location to help.

Rating:

1.0

They are providing the wrong fuel indication and charging extra price during the return it is very unfair with this type of doings.

Rating:

4.0

The 10 yd truck is designed for small humans. At 6’7” I don’t qualify. Can’t see traffic signals, can’t see all the instrument panel. No suspension system to speak of. Lights worked!

Rating:

5.0

Nothing. Customer service was excellent. He even made us feel at home.

Rating:

3.0

The digital check out app did not accept my headshot 5 different times even as I was on a flat background and had no mask, hat or glasses on. There were issues with it accepting the back of my driver's license, their scanning feature didn't work and it was not clear what orientation they wanted the drivers license in. Then when I went to bring my truck back I couldn't find the gas calculator. The reservation said it was in my contact I went through the digital contract several times and had a 2nd person look as well but neither of us could find it. You would think they would have it available on the website but neither I more my friend could find it. I ended up overpaying for gas because of this.

Rating:

3.0

This location was brand new; so the owner was a little rusty in setting us up. So not fair to rate a first starter. They did throw in extra blankets because they had none so I appreciated that.

Rating:

4.0

The interior of the truck was not clean, but after speaking with Uhaul, the situation was remedied.

Rating:

1.0

I was over charger for gas and when i try to return the truck the man was not there he leave work 2 hours before closing. Because of the service i received here moving forward I will mostly never used uhaul again.

Rating:

3.0

It’s ridiculous for me to be charged to use a dingy truck for two days that I had for a couple hours. Disgraceful. $19.95 is a scam. Never again.

Rating:

5.0

Darryl is the best. I had a wonderful experience. His customer service is at the highest level.

Rating:

5.0

The owner was amazing. He made the process smooth and easy.

Rating:

1.0

The location was not the location we reserved from, that location did not have the truck we wanted so they told us to go here instead. When we got there we went inside the office door, which is evidentally closed on Saturday, but the office door was not locked. The alarm went off and the police came. We had to show ID to police and talk to them until they could get a hold of the owner. We asked the owner for the key, but were then told to use the prompts online to open the key box. This process is TERRIBLE It took over 45 minutes to get the key out of the box. The ap kept starting over, we had to resubmit photos, it was a nightmare! Not a pleasant experience at all! We got there at 8:56 and didn't pull out until almost 10 am. Trucks were parked very close together and if we didn't have experience in driving bigger trucks there could have been a lot of damage. Truck only had 1/4 tank gas in it. We've always gotten them full and returned full. Bed of truck was not swept out entirely.

Rating:

5.0

Everything was ready to go at 6:30 am! Nice and easy.

Rating:

5.0

I would include the lockbox code in the “return” process because I wasn’t able to get back into the lockbox (I had locked it during the pickup) and ended up having to call Customer Service. I guess she “left a note in my account”, so hopefully all is well. I had to drop the key in the “24-Hour Return” key-drop, which is not the place that the app directed me to drop my key in. I’m skeptical about whether or not I’m going to get charged for this. Otherwise it was just fine, the app was great aside from this.

Rating:

2.0

Same as above

Rating:

3.0

The website now shows a reduction of $50... The truck leaked. The flexible thing where you return the truck to the same location is not really applicable if the don't give you st least what the round trip mileage is!!! Also...the truck leaked bad and soaked many important items...some that cannot be replaced!!! Not sure why you are asking for feedback...its not like you give two shits anyway! I will not be returning to uhaul ever as a customer!!!

Rating:

3.0

I was charged another day for my truck but was not able to keep it because they had already rented back out again so I was rushed to get it returned and charged for it

Rating:

5.0

Professional, courteous service