Very prompt at efficient at our drop off.Diane S.
Customer Reviews for Dakota V Twin
(U-Haul Neighborhood Dealer)
Spearfish, SD 57783
Services at this Location:
9 am - 12 pm / 1 pm - 5 pm
- Saturday9 am–12 pm
Special Operating Hours
- 6/10/2023 - 6/21/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.John M.
Customer did not leave a comment.John M.
Couldn't have asked for a better experience. Drop off was quick and easy. As with the pick up location the personnel in Spearfish were on the ball and made it as simple and convenient as possible.Timothy S.
Customer did not leave a comment.James W.
Customer did not leave a comment.Erin S.
Customer did not leave a comment.Dawn B.
Customer did not leave a comment.Kip K.
Customer did not leave a comment.Jeff M.
Customer did not leave a comment.Kevin D.
I did not expect anyone to be at this location when I arrived the morning of a snow storm, but they were and check-in went very smoothly.Jerry H.
Customer did not leave a comment.LEONARD B.
It was fine - I did only use one package of blankets so probably should have had a $5 credit. No big deal.Marvin D.
Customer did not leave a comment.Grant W.
Customer did not leave a comment.Tye J.
Customer did not leave a comment.Heather C.
I've worked with them before and they were absolutely helpful and accommodating. Blankets in the truck to cover things and very clean.Jackie B.
Customer did not leave a comment.Jose S.
Customer did not leave a comment.Douglas S.
Customer did not leave a comment.steve D.
Customer did not leave a comment.Dan C.
Customer did not leave a comment.Tammy S.
Customer did not leave a comment.AARON J.
The business was closed, and not to open for several days. We had an emergency and there was no emergency number to respond toCHAD R.
Customer did not leave a comment.RuthE W.
Very user friendly and easy to pick and drop offSean B.
Customer did not leave a comment.Michael E.
Customer did not leave a comment.Christian H.
Make sure the vehicle is drive able and alignment is right and that there is washer fluid for window. Also become more knowledgeable about the insurance offered through uhaul.Donna A.
Customer did not leave a comment.Michlene H.
Very helpful!!Jeff G.
Nice people.Bob K.
Customer did not leave a comment.deon B.
Down to earth, thorough and highly efficient.William W.
Customer did not leave a comment.Gregg F.
Customer did not leave a comment.Thomas T.
Customer did not leave a comment.Curtis B.
Very well run shop, extremely courteous and helpful.William W.
Customer did not leave a comment.Michael C.
Every thing went very well. Thank you.Philip R.
Customer did not leave a comment.Myron C.
Very helpful and courteous.Steven K.
Customer did not leave a comment.GARY S.
Customer did not leave a comment.Tracy G.
Very knowledgeable and friendly serviceAaron S.
There are lots of places to part the truck and easy to find, just off the interstate.BRYAN M.
Customer did not leave a comment.Lise S.
Customer did not leave a comment.SCOTT P.
Customer did not leave a comment.DARLENE P.
Customer did not leave a comment.Dixie V.
The truck wasn't there when I went to pick it up. Had ti drive an hour to get it.Nathaniel S.
Customer did not leave a comment.LeeAnn B.
My attendant was very helpful and cared about the maintenance of the equipment.TROY NYLE T.
Customer did not leave a comment.David B.
Customer did not leave a comment.Stephen B.
Tires on auto transport were under-inflated by 15 psi; Mud/dirt on floorboards of the 26' truck; if the storage area of the 26' truck had been swept, it was not well done.Timothy B.
Customer did not leave a comment.Lionel R.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.Doug K.
I reserved a trailer in rapid city a week+ prior to needing it. The day before I needed it, they told me they didn't have it any any of the 3 locations in town and I would need to drive an extra hour/50 miles both ways. They refused to drive the trailer down to rapid city, saying they couldn't do that, even though it was their mistake, not sure if it was a clerical error, or what. Poor customer service.Jasmine P.
Customer did not leave a comment.Kevin W.
Good customer serviceRobert E.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Chris A.
truck was not swept out and key pick up instructions were unclearRocky R.
Customer did not leave a comment.Jessica J.
The instructions on what to do with the dolley and blankets was not clear. UHaul assumes that all people like to do online reporting, checking in, etc, which is not my case. I prefer to have someone to speak with and have them look over everything. I don't like standing in the cold having to take pictures.JEAN H.
Owner was extremely knowledgeable and friendly. Will definitely recommend.Renee S.
The interior of the truck was a little dirty, like the last people used it on a muddy day. But overall, very good service and happy that I was able to pick the truck up and return it on a Sunday. Thank you.Dawn H.
Customer did not leave a comment.Mitchell M.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Sean M.
seed shells in glove compartment & passenger floor mat was dirty.Magnus M.
Randy is a great representative for Uhaul. He went out of his way to assist with an unrelated issue to get us on the road. Nice guy to talk with too.David E.
Give you he hours available online.Teresa A.
Customer did not leave a comment.RICHARD C.
I was charged almost $100 for insurance that was added but I wasn't asked whether I wanted it added..when I noticed it later and discussed with customer service..they said they couldn't do anything about it...Marty P.
It would be nice to have a crank to lift the 6x12 trailer on and off the hitchJeffrey P.
I have extreme allergies to pets. The truck I had reserved was full of dog/cat hair and the cab smelled. Upon my 15 minute drive home I started getting reactions. I called the dealer and they said they had no other trucks available and to call corporate to exchange. I called Crystal at corporate/scheduling, who directed me to clean the truck myself and keep the receipt and I'd be reimbursed. Crystal also directed me to roadside assistance for an exchange, because I thought cleaning the truck myself or having it detailed was not a good option for my health and time schedule. So I called roadside assistance who said they could not exchange the truck if there was no accident or mechanical issues. I then called other local Uhaul dealers to see if they could help me with an exchange. I found a truck available and a dealer willing to exchange it for mine, but it was over an hour and a half drive away from me (one way), a lot of my time, miles, and time not feeling well from allergic reactions I was getting from the truck. I called Uhaul customer service, I was frustrated as I was needing to finish packing and loading the truck in hopes of driving to my new home the next day. Uhaul customer service recommend I call regional scheduling to get a different truck in hopes of one better accommodating for me and transfered me again to Crystal; who found a truck available for me closer by, said she would give me added .Iles and an extra day on my contract and she'd let the dealer know of my situation so they would have the truck prepped and cleaned well, and offered me a $50 credit for all the inconvenience... Which was only 1/2 done. I arrived at the dealer, it was roughly 3pm, I picked up my truck at 10am. The dealer had not been contacted by Crystal and I had to go through the reservation process again and explain my situation. The agent said he was allergic to dogs and understood and would help me out. I got the truck, pretty exhausted and frustrated at this point and drove off wanting to just get home. On the drive home (45minutes) I noticed hairs flying around the cab and a smell in the cab. And I was again getting allergic reactions. I got home and cleaned out the cab best I could, I also noticed the truck did not have a dolly in the back like it should have. The next morning I drive to the nearest Uhaul, after calling customer service the night before to seek advice on the dolly and to confirm I had additional milage and day on my reservation, because I did not see any on the current one I had for the replacement truck. I picked up the dolly. And loaded the truck... Finally. My schedule was now a day behind. I moved back reservations, hotel and checking into my new apartment, and had to take an additional day off work, and hire a cleaning professional to clean my home as I would not have time to do so myself. I went to pick up my vehicle and trailer from the dealer I'd first picked up my original truck near the end of the day, around 4om. I drive back to my home to pack the last and drive to my others home to stay with her before leaving for Colorado early the next morning, it was dark out and I noticed the trailer lights were not working. The next morning I called roadside assistance. They eventually directed me to drive to another local Uhaul dealer to have the trailer looked at. 2 hours later the trailer lights were operating and I was on the road. I had to drive down the whole way with the windows down and I also wore a mask to help with the dander in the truck and my allergies. Moving is stressful and difficult. I moved a lot as a kid and adult, I'm a military brat and moving and adjusting have been a part of my life, but this move was by far the hardest I've ever had and my experience with Uhaul was extremely disappointing. A $50 credit comes nowhere near compensating me for my time, effort, feeling sick from allergies, added stress, and my complete dissatisfaction. I'm extremely frustrated with the whole experience.Matthew J.
Customer did not leave a comment.JAMIE B.
Customer did not leave a comment.CECELIA F.
The tires were in super rough shape on the first trailer I picked up during Saturday business hours. I called uhaul and waited on hole for almost an hour. The owner of this location got me a different brand new trailer on his day off!!! Many thanks to him and I appreciate him going above and beyond to correct the situation. I would recommend this location for anything his business offersChristopher Jord S.
Customer did not leave a comment.Andi H.
After-hours drop off.DANIEL M.
Great experience!Kenton N.
Easy pick up, easy drop off, and a great rate! ThanksStephen M.
Customer did not leave a comment.Ronald W.
Customer did not leave a comment.Joanna J.
Customer did not leave a comment.William C.
Customer did not leave a comment.Wayne L.
We called 15 minutes from closing and the guy made arrangements to meet us after hours to pick up car dolly. Very happy with service.Amy S.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Carolyn S.
Great truck and trailer. Thank you.John H.
Customer did not leave a comment.Clint H.
Customer did not leave a comment.Linroy K.
Randy was great. Easiest drop off for me for a uhaul ever.Paul S.
Customer did not leave a comment.Duane N.
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