No problems, I appreciate the service. Definately would do business here again.
Danny O
Customer Reviews for Dakota V Twin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Our car died while on vacation in the area. There were no available rental cars in Spearfish, so we rented a 10ft UHaul truck until our car was repaired. The staff was so accommodating and the vehicle was clean!
GLEN BGreat place great U-Haul’s
Tyrone SI didn't receive the dolly I asked for, but was still charged for it. I have used Uhaul many times, so I am not too upset , but it will encourage me to use a different location in the future if there is an option. Also, I feel like self-pickup for trucks should add a discount because I am now doing much of the work of verifying the truck's condition. Thank you either way. I am sure I'll be a customer again in the future.
Joseph VExcellent customer, service smooth transaction, we try to use this location whenever have U-Haul needs
AMI STruck was way in the back in the weeds that were about 2 feet tall. Took 4 calls to U Haul and 2 call to truck support 24/7 to even get into the truck because the pick up directions were not clear as to where the keys were located. It took me over an hour to get into the truck. Will never use U Haul again based on this experience. Gas tank was not full. Terrible experience.
Rhonda ANO issues. Friendly and efficient staff person.
Joyce SWe ordered two dollys—a utility & an appliance one. We did an early morning pickup so no one was around to help us. That involved an extra trip back to the location because we needed to move a washer & dryer. I was also surprised that we had to do so much on our iPhone to get a 7am pickup. Good thing one of us knew how to use an app!!!!
Robert EExcellent service and very simple!!!
NICHOLAS WDude was very nice
JAMIE HGreat service
Mark MVery efficient and professional
LACY RExcellent professional customer service!
JOHN VThis dealer was fantastic. I was struggling to get the vehicle checked out for my out of state move after a last minute picked location change. Even though the dealer was closed, he arrived and opened the door to help me finish checking in. The mobile app has some glitches and isn’t very user friendly for picking up and dropping off equipment.
Patrick WAndy went above and beyond to help us today with our return! Gratitude my friend!
donna-louann hVery complicated key pick up. Extremely difficult to understand. Wrong information and where key was located was incorrect.
alexandria bThe trailer is garbage. It's the model that does not have slots where hooks can attach into the side walls. It's worthless for tying things down. The ton is old and the hitch connector is failing. Good location. Good person running it. Terrible equipment. I blame U-Haul entirely
Sean CThe gentleman that helped us unhook was very nice!
eric wGood guys , and a nice dog all in that location!
Karen HRandy was very welcoming and assisted me with the items I needed to make my move much easier. He got me my moving truck in a timely manner.
Guy GTheir hours are limited for drop off
TIMOTHY CExcellent customer service was experienced. location and equipment conditions were ok nothing special
Robert SLocation closed at drop off. Easy to find and access and drop off equipment.
Donald PThey took the U Hual van a day early and were very accommodating. I was able to leave the key in a drop box and get back to unpacking in my new home
Peter SNot as friendly and helpful as the one on Colorado Blvd, here in Spearfish.
Nick GNo e
Don EHe was extremely helpful. I would definitely rent from this location again.
NOREEN SI dropped it off after hours
Kenneth CVery prompt at efficient at our drop off.
Diane SCouldn't have asked for a better experience. Drop off was quick and easy. As with the pick up location the personnel in Spearfish were on the ball and made it as simple and convenient as possible.
Timothy SI did not expect anyone to be at this location when I arrived the morning of a snow storm, but they were and check-in went very smoothly.
Jerry HIt was fine - I did only use one package of blankets so probably should have had a $5 credit. No big deal.
Marvin DI’ve worked with them before and they were absolutely helpful and accommodating. Blankets in the truck to cover things and very clean.
Jackie BThe business was closed, and not to open for several days. We had an emergency and there was no emergency number to respond to
CHAD RVery user friendly and easy to pick and drop off
Sean BMake sure the vehicle is drive able and alignment is right and that there is washer fluid for window. Also become more knowledgeable about the insurance offered through uhaul.
Donna A