Overall the move was a great experience. Everyone was very professional and helpful!
STEVE M
Customer Reviews for Dales Rentals LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a great experience renting a u haul. They knew exactly what to do, they were very helpful and quick!! I returned the u haul back to where I rented it from and again, they were great!!
MELINDA KThey were very nice as well
MELISSA FNothing you guys did a great job
OSCAR RService is excellent no improvements needed
Mike MWay too expensive. It’s ridiculously expensive to rent an u-haul for 2 hours. Almost $200 for 2 hours is just ridiculous. It’s cheaper to rent a truck in a dealership or enterprise… I’m definitely not gonna use this service anymore.
Juan CExcellent customer service. Change nothing
DEREK EGood
SHANTEL EOne of the nicest facilities and great customer service!
BRADLEY BIt was clean but it had less fuel than what was on the contract and we put in enough to put it at the day mark on the gas gauge, but we got charged for 2 gal. Not happy with that
JENNIFER Heverything went great
JAMES MStaff was very friendly and professional. Quick turnaround on the check out.
DAVID RExcellent trailer!! Lights worked well, great tires, good functioning rear door, everything was great. Yes, an A+ experience! Nothing to improve!
MICHAEL FExplain that the pickup time is active in the app only 30 minutes before and after the scheduled pickup time. I appreciated knowing that the pickup time was flexible but would have benefited from knowing that I needed to call U-Haul to have my pickup time reset. Also, I would have benefited from know that the check out procedure involved taking multiple photos of the rental unit. Overall, it was a great help to my family to use your service!
Erik PApp cancelled out while uploading photos. Need to fix the app.
CHRISTOPHER GI used the uhaul app to check in and get the truck. It was not fun to use the app. It kept jumping to the start page and I had to go back and forth several times, very frustrating. I was using an Android.
Stephen BWe cannot answer any of these questions since we were required to drop it off Sunday by noon and of course the business wasn't open and no one was there
Agnes sThe woman running the place was awesome!
Charles HShe was unfriendly.
JULIE BDropped off after hours.
GEORGINA GTalking to them to arrange reservation was great...however, it took me 3 hours to be able to pick up the truck using the self checkout because the option for "pick up my truck" was not available in the ap and I had to wait on hold for hours for someone to change the time in the ap. They also did not include the furniture blankets or the cart I requested and paid for so I had to get them the next morning.
Jennifer AU-Haul did not have a 26ft in my area. Had to drive an hour to go pick it up and an hour back home before we could start moving.
Diana TThese people are so nice and helpful
eileen hProvided friendly and simple service.
Keith SA++
Christopher SLocation was notified that the plug broke and the trailer door leaked water onto our belongs getting most things wet.
Brianna KI drove in and immediately someone came out to begin the check-in process. She was very helpful and checked everything in quickly and efficiently. I wish there had been signs telling me where to go or where to park to check-in, but because I was helped immediately it was fine. Once again lots of room to maneuver the vehicle, which was very nice.
Brennan DYork location did Great! Now the S. Locust in Grand Island. I am very unhappy with. 3 hour drive was a waste of my time and they gave me 3 different prices for a 10' truck. Pissed me off so bad I went with York. Going to keep my business location. Thanks Dale's Trucks for making the move with us. It was easy and done in 24 hours.
Stacy SI have absolutely no complaints. All the staff in the office and on the phone at all locations were very friendly, helpful, personable, and knowledgeable. Thank you for a very good moving experience.
JOHN EWonderful service! Thanks for helping us out.
Kathy KNothing....they were perfect as well.
John PNothing, Everything went the way it supposed to! Great service!
Tim WYou always do a great job! Keep up the great and Caring job.
Tim WNothing. The people at that location are amazing. Super polite and have everything organized and ready. Their customer service was awesome. We’ve used that location for uhaul a few times and always will!
Thos CSpent one and one-half hour trying to get key from box after being called 4 or 5 times in the last week having different people tell me I was all set. I asked one of them if the left hand knew what the right hand wa doing. Everyone told me something diffeent
Raymond MThe back running lights on the trailer do not work. The brakes lights and blinkers worked tho. We got pulled over for having no lights driving at night.
Deon BThe return location did a great job assisting me with the return and they were sympathetic about my poor experience with the pick-up.
Patrick TDidn't tell me time to bring back equipment. Ended up paying for an extra day. Unknowingly missed the deadline by a couple of hours.
Richard CNone
ANDY PN/A
Gary S