It took me over an hour to get the truck that I had rented from this dropbox location. Instructions were unclear and there was nobody onsite to assist. The truck was not clean, gas was empty and the truck had a low tire warning. Also, when I had reserved I paid for 12 moving blankets which were not in the truck. I found a U-Haul location about (only) 1 mile away that was helpful with the tire and gave me the blankets. Why I wasn't able to pick the truck up at that location is very unclear and very annoying. Very disappointed by this experience.
bruce F
Customer Reviews for D&G Towing & Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person at the drop off site was very helpful
Robert SPaid for extras not in the truck, truck said air bags needed servicing. No one called me back from U-Haul. Nice man at counter but did not know anything. Deserve all the money I paid for blabkets, etc I never got. Refund and apology.
Patricia G