I submitted an email regarding the gas gauge. The reading on the gauge and what's on the contract had been different on my last three rentals. The contract always has a higher value. I'd like a refund because I was charged extra for gas on my last rental Thank you
mark J.
Customer Reviews for D&A Exxon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the renter was rude and after charging my card would explain none of the chargers and claimed I drove more miles than I did with no proof.terrible.
JAMES B.Unfortunately communication was poor because the shop owner just tags the safe move on the bill without asking.
EDGARDO T.The man who assisted me came out to pull forward the Uhaul truck and walked around once, then told me I was good to go. I got on the freeway to realize he provided me with a truck that was on empty. I ended having to get back off the freeway to the nearest gas station to fuel up, in order to make it to my destinations. When I arrived to return the truck, I informed the man that the truck had no gas in it and he told me, there's nothing he can do about it now. On top of being charged my price of $85.00, which I received my receipt for at pickup up, I then received another charge for $192.00 for mileage and gas, after I spoke with him on the conditions when he gave me the truck. On top of being charged $300 for a rental I only used for 4.5 hours and had to put fuel in myself, I was not communicated or informed about my card being ran for another $192.00 charge. This location and the service was ridiculously terrible.
Faava F.Easy, pickup and drop-off
Cyan A.No wheel chucks—trailer rolled back and i had to run to get asphalt rock to put behind wheel so trailer wouldn't go into street. Also a trailer that heavy should have a trailer jack instead of having to lift off truck and set on ground—too heavy
lisa B.I was charged in the end for a damage waiver I did not agree to. I am disputing this.
Dave B.The truck broke down on the ferry. The when I called Uhaul roadside assistance yall forgot to call me back. Thank bob for the ferry workers!
Kelsea E.The truck has a smell of cigarettes inside cabin before we used it! Truck itself is ok
VITALII M.Quick, easy, friendly service.
Marcus C.Great service and easy pickup and drop off! Thanks Paul!
Samuel K.The office where you check out is a junk drawer of a mess. Place is piles of car parts, magazines, oil canisters, etc. Made me wonder if it was a real Uhaul location.
DAVID F.This is not a location specific comment. Uhaul changed my reservation location 2 hrs before my pickup so had to drive an hour further to pickup similar equipment. When I asked if there was anything they could do about the inconvenience, they told me tough luck and nothing they could do. What poor customer experience!!! Would not recommend Uhaul if a rental is 100% required because they'll flake on you.
Jonathan R.rear roll up door is hard to open on this trailer , something wrong with it
KENNETH M.The location is not an usual U-haul center. It's basically a repair shop, but the vehical pickup was quick and effortless. The vehicle was ready and I didn't have to go through the long process of confirming and checking boxes in the check out process. it was fine.
Thomas G.Thank you.
VERN M.The van was completely out of gas when we picked it up. Gassing up BEFORE we started our trip was unexpected and added time to our rental. This shouldn't be allowed. Returning the van keys required walking around to find someone who worked there, there was no key drop box. This was inconvenient, especially in covid times. I hope to never rent from this facility again due to the empty gas tank.
Brian C.The agent double charged us and told us we could return the truck to any location which is inaccurate. I now need to spend time trying to fight UHaul to give me my money back.
Anthony C.fast service, clean vehicle, just makes some funny sound when pressing the accelerator, seems like the transmission? no sure. overall, good service. thanks.
Johnny C.Paul, Gives good service.Very reliable. I only wish U Haul vans had a back door handle to get in and out. Very hard to load and head room is low inside. Also, a personal request please bring back more of the 5x8 covered cargo trailers. They are very handy and easy to tow. They always are hard to find in my neighborhood . Thank you.
marilyn I.There was no dropbox that we could find at night to drop off keys. When we came to drop off the key the next morning the attendant yelled at us saying he had been looking for it all morning. When we explained that we couldn't find the dropbox, he said "everyone knows where it is". We asked him to show us where it is so we know next time, but he just kept saying "everyone knows" and refused to show us. Then he tried to threaten us with extra charges. We politely told him to F off and went on our way.
Michael P.The gas was half stolen by someone the night before our pickup time. We reserved an appliances dolly but only gave us a small cargo dolly. Our reservation was to drop off at a location in Tukwila but the guy rudely asked us to return to his location. Very poor experience. Would not recommend!
HANHUI W.If the address signage (the street number) stood out a bit more, it would be helpful. It could be as simple as painting it a different color than the building.
ZEYNEP OYA S.No masks were being worn in the lobby by employees, despite local regulations requiring them, was not told how to properly return equipment and was charged an extra $20 even though I returned it on time. Van was almost out of gas when I started the rental.
Russell E.The dealer at the location was great. He was very helpful, and patient. But I was trying the checkout by phone. IT WAS TERRIBLE. Your network was glitching and it took a very long time to get checked out. I was delayed maybe 30 minutes. Also taking pictures of me, license, passport, etc was frustrating for an old guy like me.
David B.Have coffee and donuts for customers. Lol
paul M.The location was fine but I'm can't recommend the UHaul mobile check-in/check-out system to anyone. It was cumbersome, slow, and much of it seems like it could have been handled before I arrived. Asking for a second contact as I was checking in was inconvenient. I gave them my wife's number, they couldn't reach her because she was driving, so then what? I just have to wait there until she can be reached? So, I may not use UHaul in the future to avoid the mobile check-in process. It's not a good system.
Patrick S.Great service. Will be back
Amr A.The entire process from placing the reservation thru the pickup and return was very smooth and easy. Very satisfied overall.
Bruce M.had to help put trailer on with a bad back hurt myself helping then no one helped at drop off to take trailer off. :(
royce G.Best Haul Rental location I've ever worked with. Now my go to for truck rentals.
John U.Military Discount
Elton B.The Asian man who rented this to us was amazing. Would recommend based on him. Thanks.
Lance S.Easy pickup and drop-off. Attendant was polite and helpful.
Paul S.This location is a ramshackle auto shop with a disorganized office. The clerk had trouble booting up his computer, possibly because of the 15 or 20 windows open in his browser. Clerk was cordial enough, got the trailer hooked up promptly. The primary problem was the non-central location. It took an extra 2 hours to pick up and drop off this in-town rental. Huge time expenditure during a very busy time of my business year.
Todd T.equipment was clean but trial pressure was low. 20 pounds
Dean O.The gentleman was very nice and accommodating. My problem was the rental itself. We drove it in the rain and when we arrived at our destination and unloaded the items several items in the front were soaked from rain. This was obviously an older trailer, but it should be checked and repaired because it is not functioning.
Brian P.Make sure to say whether or not you want the insurance add-on (I wasnt asked and it was on my bill). Ask them to take it off before you sign off on the contract.
Nicole B.Very run down and the chairs in the cab had dog feces on them, so not cleaned obviously as well :(.
laura H.The service and Kind, helpful customer service at pick up location was superb!! When I need to rent a moving vehicle I always come to this location.. thank you
JANE C.L
Francise K.Clean the dead bugs off. Check that the cab lights are off.
Nancy C.Super friendly person with a positive attitude and had everything ready to go for us both on pickup and drop-off.
Joseph M.Paul is always very helpful. Have rented here before.
Marilyn I.Parking lot could use a sweep job.
Ed H.Always like going to this location. Very helpful and I like that it is a smaller operation representing U-Haul.
Marilyn I.So I was supposed to pick the truck up at 8:15 am and since it was outside the normal business hours, I was supposed to us the UHaul app. When I got there at 8 and started to use the app it wouldn't let me continue saying that a piece of equipment was not ready. Then it gave me a number to call for 24 hour help (253-208-9409), but no one ever answered the phone. Not for any of the multiple tries. I ended up having to wait for the attendant to show up at 8:30 in order to get the one piece of equipment that wasn't ready. And the equipment that wasn't ready were the KEYS.
Brandon G.Make sure staff know what they are doing and rushing so they can go home at the stroke of time to go home now! On 2nd round with uhaul for refund of some money because they over charged my credit card. They refunded $8 closed the claim without a word to me. They owe me quite a bit more. And the customer service person is completely unprofessional. Assumed without asking me anything, shot me an email with her take on the problem and never contacted me again. Her name is Ashley. Never will use uhaul again. And my name is Susan Hem. I rented and paid for it on my credit card and my boyfriend Dan picked it up.
Daniel H.I like this location. The owner is very kind.
Roy P.Worst customer service I have ever had. Waiting on a call still from a manager.
Ryan A.The agent had a difficult time using the computer and wouldn't help with directions .
Adriane S.It was night time couldn't see anything NO LIGHTING.
Timmy T.Not a professional location, looked like a run down auto shop.
Dianne C.The guy was great I was in and out in about 3 min. So I guess nothing
gary W.Thank you!
Katherine S.The place could use a little tidying and organization, but the staff was friendly and courteous, my truck was ready and waiting for me, check-in and check-out were super quick and easy, so I have no complaints!
MAVELLE F.I had to pickup the rental early because he was closing early. I rented a 19.95 truck and dolly so I could move heavy furniture with my son, not having to hire other people to help. I wasn't informed however the truck didn't have a ramp. I went back early the next morning to exchange the truck but owner posted notes the was closed until July 3rd. I had a huge dilemma. Moving furniture from a 10x20 storage would have been no problem with a ramp truck. I had to hire people on their schedule to help lift things into the truck at their schedule. I also had to find a truck with a ramp to use to move my piano. My piano is an upright on wheels, so i could have mo ed it with s ramp. I return the truck on the 2nd of July, when he called me but he was not there. This morning, he sent a receipt for extra charges. I have spoke with him about this but his resolution was uhaul charging me 6 more days. realize that this is uhaul's policy but I did go back on the 27th at 9am to try and exchange the truck but he was closed. I had a deadline for moving at my storage that was rented already. I had to complete my move. Could you please consider dropping the charges to this rental as I did try to exchange the truck, had no use for a dolly because the truck didn't have a ramp. I was prepared for extra mileage. I even let him know probably 40 . This move should have only cost $140. Instead it has cost me almost $500. I have used this location before and like him. I would recommend him. This was an unfortunate occurance because he was on vacation. I do believe he would have resolved it if in town. Please let me know if there is anything that can reduce the promissay note. I honestly just moved and can not afford it.
Maria S.This is not a full official U-Haul office like I've rented from before, rather it is a small local business. The service is so friendly, simple, and fast. If you're in the area, I highly recommend renting from here!
Angela K.I loved the fact that this location wasn't busy like the one on Morgan street. The owner was great and super helpful! I didn't have to wait and was able to obtain the van immediately.
yamamah W.