Customer did not leave a comment.
MEHTAB S.
Customer Reviews for D&S Carwash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The online check-in system takes a very long time and I did not feel prepared for that. I would recommend that the online check-in system should be able to be done in advance and the system sends the user an email with lockbox code day of. It took 45 minutes to access the truck.
Matthew J.Staff was very friendly.
Timothy A.Quick and easy. I like that you have updated your system to guarantee the trailer or truck you need is available at locations. Very friendly location. Made my rental a great experience.
Daniel N.Find a way to properly notify the customer of the type of trailer light hook up adapters they will need. Also have a way to test wiring before you hookup the trailer. Failing lights at the end is frustrating. I'm not experienced with towing though so maybe I don't know. When I was finished I ended up satisfied.
Jerry M.I reserved a 15 ft truck but had to take a 26 foot truck. Way too much truck to negotiate hotel parking lots
George C.U-Haul website and app were not working to complete the online drop off. Customer service number would also not work
Corey S.This location has been critical to my choice to use uhaul for my equipment needs.
BRYAN MICHAEL G.Streamline the 24/7 truck share process. Why not require users to have an account and upload their photo ID prior to arriving and at drop off.
Bryan G.The gentleman that owns/runs the C & S carwash/U-Haul. He is a great person and very knowledgeable.
Wendi T.Pick up truck with 1/4 tank of gas ! REALLY ! WHY ? WHY NOT FULL TANK AND I RETURN FULL TANK, INSTEAD I FUEL,,,RETURN ,,, AND FUEL FOR SECOND TIME ? COME ON ' MAN
Garett S.Location is hard to contact via phone. Did not return phone calls, short business hours.
Jonathan D.Very good customer service
Raymond B.Still haven't received my refund of the deposit, but otherwise was quick and easy and well worth it! Would definitely use again!
Aaron A.Easier check in. I waited 25 minutes and had to call twice.
Brooke S.Very pleasant.
Stephen S.a better system you make it difficult to get a trunk
Todd B.Quick and easy, even when we messed up our date. They fixed it all and helped us out. Only difficult part was the check in through the web site. It wouldn't read our location only for drop off.. when I went to locations near me it showed up 0 miles from me. Seems like it may be a common issue as he told me he would just check it in if I had any issues.
Darcy D.The man who helped me was wonderful and good at his job.
Deborah H.They were very helpful and polite. He had the extra parts I needed and did everything for me.
Mary O.The owner of this franchise is an absolute pleasure to do business with!
Paul P.Nothing - everything was great
Sandra N.Great experience! Turn signal on the trailer wasn't working, so (@5pm closing time) with a smile Steve grabbed his meter and helped me find a bad fuse. I totally appreciate the great customer service and will be back for any needed rentals, car washes and to fill propane. Thanks Steve!
Damon D.Everything was satisfactory
Johnny V.The guy took all my complaints down said I need to talk to area manager so I called left a message & no one has bother to call me back. O I had a full tank upon return & only needed to b 1/2 feel I should be reimbursed some of the cost of what I went through.
Bobbi S.The owner operator of D&S car wash is a friendly and helpful person. I would recommend this place to anybody.
Terry S.The owner was helpful, knowledgeable, and welcoming. I was reserving a uhaul to move during the Stay Home Orders, so it was very stressful. He answered all of my questions, let me confirm my reservation a little early to ease my mind, and was eager to assist with us making sure everything was set.
Kimberly S.I rented during the Coronavirus outbreak so online check in was being pushed, however the owner was very welcome to help with U-Haul's conflicting mobile check in. They need to Make the mobile/online check in a mandatory process unless someone does not have access to this. Regardless, this location was great, fast and easy to make a pick up and drop off in a few hours. Will come back for sure.
Seth M.All Good
Mark B.No problems here. Smooth transaction
Raymond B.Nice service
Mark M.It wasn't the location that was the problelm . It was the after hours pick up and drop off through the app that was the problem. What a miserable experience. I will never use it again.
David O.Pleasure renting from here.
Raymond B.stop trying to push customer out of their way to get to the truck nearly pushed my disabled husband down doing so. needed assistance and refused. I believe he put the wrong ending miles in. said we did that spinning the tires. NO WAY..... and i only got $83.00 returned instead of the 100.00 you need to put better tires on for northern states..and the lady in Rushville IN was wonderful to me answered all of my questions which was a lot and I thank her so much for that..KEEP HER PLEASE!!!!!!!!
debra C.I would recommend this location to anyone. The people there are nice and professional and they have everything you need for a move at very reasonable prices.
Holly M.I do not like how long it takes to check out through my phone, taking pictures etc.
Emmy K.The gentleman running the office was polite, helpful and made the experience a good one.
Robert K.Owner is very knowledgeable. When I rent a uhaul, I like going to this location, even if i have to pay for a few more miles, it's worth it. Very friendly.
Wendi T.Excellent Service, No Worries!!
Debra C.Enjoyed the service. Had a little problem with payment however he was able to secure payment in a timely manner and will make referrals because of the outstanding customer service experience.
Deborah H.