Customer Reviews for D&S Carwash
(U-Haul Neighborhood Dealer)

249 reviews

1955 Michigan Ave   Alma, MI 48801

(989) 463-2338

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed
Special Operating Hours
  • 11/26/2022 - 11/27/2022: 8:00 am - 5:00 pm

Services at this Location:

Contact Us

(989) 463-2338

1955 Michigan Ave
Alma, MI 48801

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed
Special Operating Hours
  • 11/26/2022 - 11/27/2022: 8:00 am - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Logan Z. 
Rating:
5.0

Steve made the process stress free, friendly and most helpful

Christine F. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Everything was great

Harvey M. 
Rating:
5.0

you knew I was traveling from Michigan to North Carolina, yet gave me a truck with no cruise control, my right ankle is so sore I can barely walk, this is 2022!! all long haul vehicles should have cruise

Al G. 
Rating:
5.0

Very professional and polite.

Michele V. 
Rating:
5.0

Customer did not leave a comment.

Emily H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

I found everything clean in the truck and in good working condition.

Debra T. 
Rating:
5.0

Management was knowledgeable and quick. Thanks

Ray B. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

The equipment I needed was ready and available. The transactions went seamlessly, and my husband and I are very pleased with the ease of renting and returning equipment.

barbra B. 
Rating:
2.0

Owner or whoever was at the desk was very rude and made it clear that we should have finished our pick up outside. He clearly did not like being disturbed.

Chris A. 
Rating:
3.0

Customer did not leave a comment.

Gwendolyn B. 
Rating:
4.0

Tha Truck had dirt all over it. The rental person came out with a broom to sweep it off. I'm more frustrated with the dispatch, they called the day before and said my location was doubled booked and I didn't have a truck. I would have to drive 1 hour away to pick it up. I told him this was not going to work, I didn't have a car. Do he got location which was 5miles away. I also told them I lost my credit card and would have to pay with cash. I was told not a problem. So when I came to pay for the truck I was quote an extra $100. I a sad med why the extra charge he told me it was a deposit charge. No one and no where did it say there was a $100 deposit. So I had to use my gas money for the deposit. If I was told about the deposit on Thursday when they called it would not have been a problem I was very frustrated

Mark M. 
Rating:
5.0

Customer did not leave a comment.

judy H. 
Rating:
4.0

Customer did not leave a comment.

Wendi T. 
Rating:
5.0

Customer did not leave a comment.

Duane D. 
Rating:
5.0

Steve was great! Very helpful and friendly.

Jan M. 
Rating:
5.0

Customer did not leave a comment.

Rene M. 
Rating:
5.0

Customer did not leave a comment.

Maria V. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER JEAN T. 
Rating:
4.0

They were very helpful thank you. Will be doing business with them again!

Bradley C. 
Rating:
5.0

Great experience

Paula S. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
4.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

Customer did not leave a comment.

Emily P. 
Rating:
5.0

Great location. Fast and friendly.

ROBYN E. 
Rating:
5.0

Customer did not leave a comment.

Elisa N. 
Rating:
5.0

Customer did not leave a comment.

Terence F. 
Rating:
4.0

Customer did not leave a comment.

Kevin C. 
Rating:
4.0

None Steve always does a great job. That is why I go to him first for equipment rental. He needs more inventory because some times he does not have what I need. But anything I've used from him is clean and ready to go

Jon R. 
Rating:
1.0

The place i was told to drop it off was no longer a dealer i called haul they told me it was i dropped it off 2 days early rented on a Monday dropped off Monday i had rented it for 3 days but got done early than thur i get a email from usual telling me to pick the trailer up and take to another location again no one there but looks like a dealer would like credit for the two days I didn't use the trailer but no way of getting it or proving that I didn't use it interesting experience

Randal J. 
Rating:
5.0

Customer did not leave a comment.

MEHTAB S. 
Rating:
3.0

The online check-in system takes a very long time and I did not feel prepared for that. I would recommend that the online check-in system should be able to be done in advance and the system sends the user an email with lockbox code day of. It took 45 minutes to access the truck.

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

BRYAN MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Staff was very friendly.

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

Megan N. 
Rating:
5.0

Quick and easy. I like that you have updated your system to guarantee the trailer or truck you need is available at locations. Very friendly location. Made my rental a great experience.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

Jordan M. 
Rating:
5.0

Customer did not leave a comment.

Justyn T. 
Rating:
5.0

Find a way to properly notify the customer of the type of trailer light hook up adapters they will need. Also have a way to test wiring before you hookup the trailer. Failing lights at the end is frustrating. I'm not experienced with towing though so maybe I don't know. When I was finished I ended up satisfied.

Jerry M. 
Rating:
3.0

I reserved a 15 ft truck but had to take a 26 foot truck. Way too much truck to negotiate hotel parking lots

George C. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

MICHAELSTEVEN M. 
Rating:
5.0

Customer did not leave a comment.

BILLIE JEAN L. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
3.0

U-Haul website and app were not working to complete the online drop off. Customer service number would also not work

Corey S. 
Rating:
4.0

Customer did not leave a comment.

Deborah K. 
Rating:
5.0

This location has been critical to my choice to use uhaul for my equipment needs.

BRYAN MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Kurt P. 
Rating:
3.0

Customer did not leave a comment.

Alan A. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Streamline the 24/7 truck share process. Why not require users to have an account and upload their photo ID prior to arriving and at drop off.

Bryan G. 
Rating:
5.0

The gentleman that owns/runs the C & S carwash/U-Haul. He is a great person and very knowledgeable.

Wendi T. 
Rating:
5.0

Customer did not leave a comment.

Randy B. 
Rating:
4.0

Customer did not leave a comment.

Mark K. 
Rating:
3.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Customer did not leave a comment.

Michael I. 
Rating:
3.0

Customer did not leave a comment.

Traci E. 
Rating:
5.0

Pick up truck with 1/4 tank of gas ! REALLY ! WHY ? WHY NOT FULL TANK AND I RETURN FULL TANK, INSTEAD I FUEL,,,RETURN ,,, AND FUEL FOR SECOND TIME ? COME ON ' MAN

Garett S. 
Rating:
4.0

Customer did not leave a comment.

Ryan S. 
Rating:
3.0

Location is hard to contact via phone. Did not return phone calls, short business hours.

Jonathan D. 
Rating:
4.0

Very good customer service

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
4.0

Customer did not leave a comment.

Garth A. 
Rating:
5.0

Still haven't received my refund of the deposit, but otherwise was quick and easy and well worth it! Would definitely use again!

Aaron A. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

DUSTY M. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Richardcharles W. 
Rating:
4.0

Easier check in. I waited 25 minutes and had to call twice.

Brooke S. 
Rating:
4.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

Customer did not leave a comment.

WASLI R. 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Very pleasant.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Kathleen K. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

Blake F. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
4.0

Customer did not leave a comment.

Raymondlewis B. 
Rating:
2.0

a better system you make it difficult to get a trunk

Todd B. 
Rating:
5.0

Quick and easy, even when we messed up our date. They fixed it all and helped us out. Only difficult part was the check in through the web site. It wouldn't read our location only for drop off.. when I went to locations near me it showed up 0 miles from me. Seems like it may be a common issue as he told me he would just check it in if I had any issues.

Darcy D. 
Rating:
5.0

The man who helped me was wonderful and good at his job.

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

They were very helpful and polite. He had the extra parts I needed and did everything for me.

Mary O. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

The owner of this franchise is an absolute pleasure to do business with!

Paul P. 
Rating:
5.0

Customer did not leave a comment.

PEDROJESSE R. 
Rating:
5.0

Nothing - everything was great

Sandra N. 
Rating:
4.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Great experience! Turn signal on the trailer wasn't working, so (@5pm closing time) with a smile Steve grabbed his meter and helped me find a bad fuse. I totally appreciate the great customer service and will be back for any needed rentals, car washes and to fill propane. Thanks Steve!

Damon D. 
Rating:
5.0

Everything was satisfactory

Johnny V. 
No reviews have been submitted for this location.

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