Customer Reviews for Dans Hardware & Supply Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Dans Hardware & Supply Inc

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JANICE S.
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Tonja D.
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Enrique D.
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Timothy J.
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Ulysees B.
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Great customer service, Dan is a very respected and admired business man is the community. Love that place...

Tre D.
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nicholas S.
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CHALISA T.
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Was not my choice of pick up. I was diverted 7.5 MLS out my way and 7.5 back. Then was charged for the mileage. My reservation was made 45 days ahead of time so where was the truck

KELLI B.
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The truck was a little bit rough,trying to get up hills (empty) Dans hardware was very helpful and courteous as always!! Thankful Kelli

Joseph L.
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Mario D.
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Shurron M.
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Just a drop box

Anthony V.
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Brenda S.
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Dan's hardware is the best for renting a truck fast friendly courteous & professional service

Scott M.
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Micheal W.
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Very helpful and friendly excellent service

WILLIAM P.
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CORY R.
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Thanks to Dan's Hardware for friendly and professional service.

jonathan A.
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angel S.
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The entire process was a success from the moment I called to reserve a uhaul, to the pickup and return. The staff was very nice which is very important to me. I would recommend everyone I know to Dans Hardware for uhaul rentals

glenn L.
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Customer did not leave a comment.

Suzanne R.
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I was very pleased with drop - off at Dan's Hardware. This place is local to me and they are a VERY hard-working crew! I did not wait AT ALL to drop off the car hauler, as the young man who fills my LP tanks was outside! He took Pics with his phone of the trailer and literally sprinted to the area I was to drop the trailer, guided me into it and unhooked it all for me! Overall, this was an excellent experience! THANK YOU U-Haul!! Suzie Rainey

John M.
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Customer did not leave a comment.

ZERPHLEE W.
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I only needed a small truck. Which they didn't have. Was not aware that there was another U-Haul close to me. I took the truck which was 29.99 to make a long story short I ended up paying over 80 for it and I only used it less than 2 hours. Because I have another reservation I will keep it but after that I would not recommend y'all to anyone.

Brenda S.
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Very friendly & professioal

CARLOS P.
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Excellent

Stephen B.
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Dan's Hardware is an excellent drop off point. Particularly to the wife & I who recently purchased a new home in Phenix City, Alabama, not more than 10 minutes away. This also makes it convenient for any home improvements we wish to make as a future customer.

Virginia S.
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Norman G.
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Jonathan E.
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Shelly W.
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Leonard S.
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Tyler M.
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Better communication and Customer service!

Michael B.
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Keith D.
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Staff at Dan's Hardware were friendly and explained the rental process sufficiently. They answered my questions professionally

MERLIN C.
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Brandon R.
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JOHN F.
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lacreia R.
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kristina G.
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karie G.
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Randy L Z.
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Very professional and helpful.

Silvia T.
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Location was convenient for me, but return process was lengthy and was not thorough. I was incidentally charged for equipment I did not use. It was corrected, but should have never happened.

Carlton W.
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DEBBIE E.
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The hand truck and blanket at the end of truck take up too much needed space. Customer service was excellent

Adeline H.
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Mr. Dan did not know what his employees had done when the truck was reserved. Made me do a cash transaction.

Adarius T.
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N/a

Elizabeth W.
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Haley W.
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James H.
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Great service

donna T.
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Everyone involved was extremely courteous and helpful. Thank you for making my move easier.

Michael P.
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Customer did not leave a comment.

Zerphlee W.
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Great customer service , in and out in a timely manner

Yazmekka D.
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Frank S.
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Dans is awesome people are great with superior customer service

gregory W.
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Robert W.
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Exceptionally nice staff at this location, highly recommend them.

Daniel W.
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Excellent job. Very convenient. Thank you.

Cindy K.
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Dan's hardware was excellent! No improvements needed.

sarah A.
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I would suggest that u haul come up with a scanner device on your key chains. I had a 26' truck & turned it in on the same day. Being it was a weekend your company charged me for 2 extra days. We took pictures of the odometer before we left with truck & when we left it. We can back it up with pictures that we took. But an innocent lady got yelled at because it was a weekend & when she opened Monday she didn't know.

Karen L.
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Domonique R.
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eugene D.
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everthing fine

philece J.
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Truck has some mechanical issues. When the air cut off on its own the truck veered towards the right. This is a major safety concern to me. Other then that the truck did the job.

Ronald B.
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Michelle D.
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Bennie O.
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The 26 feet was what I needed. However, the truck drove poorly. The AC stop working 30 miles into the trip. The truck shakes badly rear tires appeared worn.

Scott S.
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Customer did not leave a comment.

eugene D.
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Nothing

JESSIE W.
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john D.
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When I make a reservation to pick up in Auburn, Al 2 weeks in advance, don't make me pick up in Phenix City, AL which is 45 minutes from where I needed it in Auburn. Especially after already driving 4 hours.

eugene D.
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Brady S.
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License plate was bent in half and was unreadable. The left turn signal and left license plate light did not work. They gave me another trailer and the ratchet straps here very difficult to operate. Otherwise all went well.

Laura D.
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drop off after hours - location easy to access.

TYLER M.
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Very quick and friendly.

ALAN B.
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Dan's Hardware is the best.

William C.
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Nina M.
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marlon J.
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marion R.
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Julie A.
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Tried to do the check in using my cell phone but never could get it to work. Wanted an equipment trim ID and had no idea what that was or where to find it. Recommend simplifying that.

Sonya E.
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Great service inside and out.

Laura C.
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Customer did not leave a comment.

Lorie P.
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We reserved a truck to be picked up in Opelika at Storage Solutions so we could get the truck and load it from my daughter's storage unit at the same place, but somehow our truck was re-routed to Phenix City, which was about 40 min away. No one told us we were re-routed, but we found out the re-routing just happened the day before our pickup. Someone should have notified us. Cost us a lot of time to drive to get the truck and then back to Opelika to load it, then drive it to Birmingham. I really didn't have a problem with the Phenix City location - they were very nice - but I was just really annoyed at what ended up being about an hour and a half detour in our day round trip. Someone should have told us about the change, or better yet, just have a truck where U-Haul said it would be. Attempts to call U-Haul were futile; just endless holds and being redirected over and over. The phone customer service is abysmal.

Rachel D.
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I ordered my items online (20' truck, 2 dollys) and I ended up with a 26' truck and only one dolly. We had to go to another location to get the utility dolly. The truck was too big, wanted a 20' to ensure I could drive it through the gate at the house. I guess I should call the business to make sure they have what I need, they apparently don't go get it for me. :(

shawn K.
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Dans Hardware was very helpful

Ruben L.
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The location was great. The service coming directly from U-Haul itself was extremely frustrating: 1. I was kept on hold for up to 20-30 minutes most of the times I called. And I had to call a lot. 2. The pick up location was 40 minutes away, one way. This had concerned us, given we only have so many miles and have to fill up the gas tank. 3. When I called to ask if our pick up could be closer, we were held on hold for so long we just went directly to a near-by U-Haul provider who called for us. They picked up for him immediately. 4. After we found out we could not change the pick up location, we called to find out if we would be compensated for the extra miles and time. The answer was essentially, "call back once you have your final bill". This is after having been on hold over 20 minutes. 5. The drop off location we were originally given did not exist. The "hold" recording seemed to suggest we could drop the truck off anywhere, so that is what we did. Afterward, I called again to confirm we'd done everything correctly and and was informed we could NOT drop the truck off at that location. Please note that the individuals I spoke with on the phone were always friendly, polite, and helpful.

Robert S.
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Customer did not leave a comment.

Gwenette B.
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Most horrific experience I've ever had. I plan to take further action.

Janell J.
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Jacqueline F.
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robert S.
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Everything was great!

MARVIN M.
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Amy E.
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UHaul is overpriced and I was told the estimated mileage for my one way would be reimbursed if I used less miles. It was not. I was lied to

john S.
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Liked that the truck shifted gears very smooth whether speeding up or slowing down and the ride was smooth.

Heather B.
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Customer did not leave a comment.

Stephanie G.
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After calling customer service at uhaul to find an after hours location we were able to drop off close to our home at a convenient time for us. The uhaul customer service representatives were much more helpful than the man who registered us at our pickup location.

David S.
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Very helpful actually hooked everything up and was happy to do so

JAMES B.
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Very helpful and easy for drop off

LAWRENCE B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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