Customer Reviews for Dans Hardware & Supply Inc
(U-Haul Neighborhood Dealer)

399 reviews

3924 Hwy 80 W   Phenix City, AL 36870

(334) 214-0964

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(334) 214-0964

3924 Hwy 80 W
Phenix City, AL 36870

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It went very smoothly

CYNTHIA L. 
Rating:
5.0

Customer did not leave a comment.

DEXTER D. 
Rating:
5.0

Customer did not leave a comment.

Shirley D. 
Rating:
5.0

Stop change by the mileage

Otis N. 
Rating:
5.0

Nothing

MARILYNN L. 
Rating:
4.0

Customer did not leave a comment.

CHELSEA S. 
Rating:
5.0

Make sure that the interior of the moving trucks are clean and fresh especially with COVID everywhere. The back of the truck was clean however, the inside was just funky.

LISA L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA H. 
Rating:
5.0

Very helpful and inviting. Fast service!

DUSTIN H. 
Rating:
4.0

NA

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Ernestine E. 
Rating:
5.0

Customer did not leave a comment.

Jaime V. 
Rating:
5.0

Customer did not leave a comment.

KATHEREN Q. 
Rating:
5.0

Very friendly staff.

Douglas F. 
Rating:
5.0

Outstanding customer service

MARK F. 
Rating:
5.0

This was not the original location we selected, but they were very helpful and friendly.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

NICOLAS O. 
Rating:
4.0

Way too expensive.

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

BARBI C. 
Rating:
3.0

Actually call them back if they are stuck on the side of the road and update them on the status. Stop saying I will call you back in 15 to 30 mins with an update when it's been an hour or more. Have emergency location for after hours if something happens during their trip. Extend towing mileage pass 100 miles.

SHAWN L. 
Rating:
5.0

Have locations better check truck as our rental was supposed to be for 24 hours but we could only use it for a few hours as the truck was so darn loud. Turns out it was missing a MUFFLER!!!! Still got charged fully no discount so that sucked and I wasted my money. Would have gotten a different rental but I wasn't gonna repay for it and also they didn't have another to rent so instead I had to make 20 trips in my small car. Would have been easier had truck been in working condition.

LINDSEY P. 
Rating:
5.0

Everything was great

Debra G. 
Rating:
5.0

Dan's Hardware was very efficient in returning the Uhaul equipment.

Clayton D. 
Rating:
1.0

Have a truck available on the reserved date. Also dont send a customer with a reservation 20 miles away to pick up a truck you had to find over 2 hours later. Making said customer pay for all those extra miles

MAXIMO M. 
Rating:
5.0

Customer did not leave a comment.

Salvatore P. 
Rating:
4.0

Well every thing was fine to me and yez I will tell all my FAMILY n FRIENDS. And all of your customer service people get 5☆☆☆☆☆ 👏👏👀👈. May our FATHER GOD CONTINUE to BLESS you n your employees

SUSAN K. 
Rating:
5.0

Had a terrible time trying to sign in on line Also trying to return Went inpetson to Dans Hardware Super helpful and friendly

JOANN N. 
Rating:
3.0

The truck itself was nice. However, I paid $7.00 for a dolly and didn't receive one. I was expecting to have the dolly to help with the moving process, but I was not giving one.

Staci S. 
Rating:
5.0

Continue the great customer service!

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

zachary C. 
Rating:
5.0

Nothing I really loove the server

JEFFREY D. 
Rating:
5.0

Communication needs to be a lot better in letting customer know where to pickup truck. Spent an hour trying to find where to pick up truck because place to pick up was WRONG!!!

John M. 
Rating:
1.0

The man who brought me my help was no help at all. He barely too the time to explain how to attached the trailer. Every time I asked a question he cut me off.

DEIDRE H. 
Rating:
5.0

Nothing! I wouldn't go anywhere else!👍 Above and beyond “Awesome “!

ALAH G. 
Rating:
5.0

This was not our location We have to call u-haul to change the location because The Storage Company 3724 S Seale Rd Phenix City, AL 36869 after we arrived to find the place locked up we call the local number repeatly until a lady answered the phone I told I was there To pick up a trailer she stated she was close I stated I paid for the everything complete she said it wasn't her problem that I ordered it on line and she wasn't going to come I so I could get the trailer so I call u haul 800 number and also text the on the web site after 45 minutes of being on hold I gave up on waiting. However we got a number from Dan's Hardware because they could change my reservation only U-haul could I called the number and got it changed after almost 1 1/2 hours. I only wish there was a company that rented trailers the would care about their customers because I don't think I U-Haul does.

Mike H. 
Rating:
5.0

Very nice people do business with

CATHERINE H. 
Rating:
5.0

N/A

DEBORAH B. 
Rating:
4.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

JERRY K. 
Rating:
5.0

Customer did not leave a comment.

WANDA T. 
Rating:
4.0

Customer did not leave a comment.

CURTIS H. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Koty C. 
Rating:
5.0

Customer did not leave a comment.

Yohannes M. 
Rating:
5.0

Customer did not leave a comment.

Jaline M. 
Rating:
5.0

Customer did not leave a comment.

JANICE S. 
Rating:
5.0

Customer did not leave a comment.

Tonja D. 
Rating:
5.0

Customer did not leave a comment.

Enrique D. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
5.0

Great customer service, Dan is a very respected and admired business man is the community. Love that place...

Ulysees B. 
Rating:
5.0

Customer did not leave a comment.

Tre D. 
Rating:
5.0

Customer did not leave a comment.

nicholas S. 
Rating:
2.0

Was not my choice of pick up. I was diverted 7.5 MLS out my way and 7.5 back. Then was charged for the mileage. My reservation was made 45 days ahead of time so where was the truck

CHALISA T. 
Rating:
3.0

The truck was a little bit rough,trying to get up hills (empty) Dans hardware was very helpful and courteous as always!! Thankful Kelli

KELLI B. 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Mario D. 
Rating:
4.0

Just a drop box

Shurron M. 
Rating:
5.0

Customer did not leave a comment.

Anthony V. 
Rating:
5.0

Dan's hardware is the best for renting a truck fast friendly courteous & professional service

Brenda S. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Very helpful and friendly excellent service

Micheal W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Thanks to Dan's Hardware for friendly and professional service.

CORY R. 
Rating:
5.0

Customer did not leave a comment.

jonathan A. 
Rating:
5.0

The entire process was a success from the moment I called to reserve a uhaul, to the pickup and return. The staff was very nice which is very important to me. I would recommend everyone I know to Dans Hardware for uhaul rentals

angel S. 
Rating:
5.0

Customer did not leave a comment.

glenn L. 
Rating:
5.0

I was very pleased with drop - off at Dan's Hardware. This place is local to me and they are a VERY hard-working crew! I did not wait AT ALL to drop off the car hauler, as the young man who fills my LP tanks was outside! He took Pics with his phone of the trailer and literally sprinted to the area I was to drop the trailer, guided me into it and unhooked it all for me! Overall, this was an excellent experience! THANK YOU U-Haul!! Suzie Rainey

Suzanne R. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

I only needed a small truck. Which they didn't have. Was not aware that there was another U-Haul close to me. I took the truck which was 29.99 to make a long story short I ended up paying over 80 for it and I only used it less than 2 hours. Because I have another reservation I will keep it but after that I would not recommend y'all to anyone.

ZERPHLEE W. 
Rating:
5.0

Very friendly & professioal

Brenda S. 
Rating:
5.0

Excellent

CARLOS P. 
Rating:
5.0

Dan's Hardware is an excellent drop off point. Particularly to the wife & I who recently purchased a new home in Phenix City, Alabama, not more than 10 minutes away. This also makes it convenient for any home improvements we wish to make as a future customer.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Virginia S. 
Rating:
5.0

Customer did not leave a comment.

Norman G. 
Rating:
5.0

Customer did not leave a comment.

Jonathan E. 
Rating:
5.0

Customer did not leave a comment.

Shelly W. 
Rating:
5.0

Customer did not leave a comment.

Leonard S. 
Rating:
1.0

Better communication and Customer service!

Tyler M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Staff at Dan's Hardware were friendly and explained the rental process sufficiently. They answered my questions professionally

Keith D. 
Rating:
5.0

Customer did not leave a comment.

MERLIN C. 
Rating:
5.0

Customer did not leave a comment.

Brandon R. 
Rating:
4.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

lacreia R. 
Rating:
5.0

Customer did not leave a comment.

kristina G. 
Rating:
5.0

Customer did not leave a comment.

karie G. 
Rating:
5.0

Very professional and helpful.

Randy L Z. 
Rating:
3.0

Location was convenient for me, but return process was lengthy and was not thorough. I was incidentally charged for equipment I did not use. It was corrected, but should have never happened.

Silvia T. 
Rating:
5.0

Customer did not leave a comment.

Carlton W. 
Rating:
5.0

The hand truck and blanket at the end of truck take up too much needed space. Customer service was excellent

DEBBIE E. 
Rating:
2.0

Mr. Dan did not know what his employees had done when the truck was reserved. Made me do a cash transaction.

Adeline H. 
Rating:
4.0

N/a

Adarius T. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

Haley W. 
Rating:
5.0

Great service

James H. 
Rating:
5.0

Everyone involved was extremely courteous and helpful. Thank you for making my move easier.

donna T. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Great customer service , in and out in a timely manner

Zerphlee W. 
No reviews have been submitted for this location.

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