Chains were dragging the whole trip and to use hair ties to tie them up
JADE C
Customer Reviews for Dans Hardware & Supply Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Although the equipment wasn’t maintained very well the staff was very nice.
MARBLOUIS MDan’s Hardware customer service is tough to beat regardless of what you need. Thanks!
RICHARD DJob well done !
WENDELL WEverything was so smooth
Mary LGreat truck
JOHN MGreat customer service
CHRISTOPHER OVery easy return,I backed the transport around back of the building an employee was there and he helped me disconnect the transport from my truck,I went back inside the store and my receipt was ready for me.
WENDELL WTow dolly needs to be sprayed with lubricant before customer leaves location.
Janice CMs. Robin was amazing she saw that I was moving on my own and she made me feel comfortable. She’s the best. I would go nowhere else and always recommend future customers go to her Location.
LABRINA JThe location regarding service and equipment was great but U-Haul overall was horrible. I made a reservation for Opelika but it was changed to Auburn a couple of days prior. I then get a call 10 min before my reservation for Auburn and am told that the customer did not return the truck in time so my location was changed a 3rd time to Phenix City. I ended up having to travel nearly 70 miles when it would have been more like half of that at the other locations. But to tell me 10 min before my reservation? And that location is 20ish miles from my home that was ridiculous. And no kind of discount or anything. That was such an inconvenience that had nothing to do with me.
PATRICE LGreat customer service got there to return rental and the employee came out in the rain to assist me in my return
TOMMIE CMy only complaint was i ordered a utility dolly and checked in 2 days prior to pick up, they said everything was good. I went to pick up ordered items and no utility dolly!
JULEE CEverything was perfect
Miracle CI ordered a furniture dolly and wasn’t given one but other than that the experience was good.
Trelexus WThe owner lied about my our hours of using the truck. I picked you the truck at 8:00 am & returned the truck with gas and cleaned it out at 10:30 am no money was returned to my card. I called the owner & asked him to watch the cameras and return my balance.He said he would call me back & I didn’t hear from him. I’ll never stop & shop at Dan’s ever in life….
SANDRA MCustomer Service was awesome from start to finish. The guy who hooked up the Auto Transport was very nice and prayed that my surgery was a success in Jesus Name. Awesome Experience 💯
CHRISTOPHER TThe process was easy to complete. The owner and staff at Dan’s Hardware made my rental a breeze. I had regular emails from U-Haul regarding my status all the way up to the date I picked it up. I had no trouble finding my drop off point in Austell/ Powder Springs and operator was very friendly and it took me 5 minutes to turn my rental in … and I was Done. Thank you . Lance Hartman
HENRY HGood equipment
MILTON F252.13 extra charges on my card after I've paid and left. This place needs to be shut down
Deandra CThis location is so family oriented and helpful. I don't know what more they could do to better it. Thank Mr. Dan and the young lady that helped me beautiful spirit she was a missionary but the love of God is in her and all over her. Thank you all
PATRION AToo cluttered
Michael BSpeedy services. Thank you
YVONNE TService was excellent and the cashier was amazing!
Michael CI highly recommend Mr. Dan's hardware for Uhaul rentals.
RICKY AGreat customer service, equipment was as described. Team there did a great job of getting me set up, and explained everything well. Would recommend to others.
Dan BPlease check the battery, The uhaul died on me twice which I had to call to get roadside assistant for the battery. All they did was jump it off instead of replacing the battery which could have made my move a lot better.
Cheryl PI really enjoyed the customer service. Everything was self-explanatory and the workers they are friendly and reliable.
Donnovan WPick up and return were very easy. Dan's Hardware was very professional and friendly. Highly recommended.
Michael KGreat service. Staff was excellent
lance hGREAT RENTAL NO PROBLEMS EASY AND FAST WILL USE AGAIN
CL RAii business need to following the exemple of Don's Hardware store great business.
lorenzo rUnfortunately, the employee was trying to hook the enclosed trailer up to my SUV and smashed the tongue of the trailer into my rear bumper and messed up my rear bumper causing body damage. while this was not intentional. He should have stopped and let the employee that was already working with me continue to help and not try to jump in…..
JEREMY HDan's Hardware is a great location for my Uhaul return needs
Eddy LCustomer service was excellent!
John HI put everything the way I received it and they still found a way to to charge me for something and I felt like they would because they gave me racist vibes from the beginning.
Audrey JNothing ! you-all do a wonderful service and personally i will tell very one about you with a smile on my face thank you
james tEquipment ( ie towable trailers) need to be inspected prior to rental, the unit I rented had 60% of clearance and rear running lights non operational. This can be a major safety issue, in today's traffic scenarios.
James MThis location was excellent. My overall experience with UHaul was very poor. They changed my reservations location at the time of pick up to 22 miles away.
Catundra WTwice I have rented from this location in two weeks. The first time I told them I was going to use the 7 dollar dolly that was on the truck. I get to where I’m going, guess what? No dolly! Even though they took $10 off my bill it was a total inconvenience as I had helpers lined up ready to help me with moving and I had to leave some items behind because we didn’t have a dolly. So I rented again from them today 12/2/2023. Reserved the truck online along with an appliance dolly. Get to the store to pick up the truck and guess what, no appliance dolly’s anywhere in the store. They had been rented out without being out in the system. Today was my last time I will ever rent from U-Haul again. You all want to nickel and dime people when either equipment is not available or half working. Rented a U-Haul earlier this year air conditioner went out as I was getting close to my destination. Mind you this was in the middle of the summer. Rolling down the windows didn’t even help. I had to drive 2 hours back with no air and all they could give me if I remember correctly is about 30 off my rental. WTH! U-Haul, you all suck! I will give my money to another truck rental company before I ever spend another dime with you all. Do better! Take this survey and make changes within your company and to your customers
Angel SStay the same, don't change
RONNIE AThe staff was friendly and very helpful. The service was fast and efficient. Overall, a great experience.
William RGreat location, very friendly and helpful staff.
Richard DDan's Hardware as the best customer service. I rent trailers for my school's electric race car team an would not consider renting anywhere else.
James DI asked for a appliance dolly and didn’t receive it but got charged for it!
Kristen FEasy drop off as it was large parking lot.
Robert WThere was a drink bottle left in truck.
Debra C