Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employees in Oscoda were great. Tim was very helpful.
I reserved a 4'x8' over four weeks before the pick up date. I was called the day before pick up and told by the Grand Rapids office that 4'x8' was not available. I reserved this over 28 days before I needed it. I did not need the 5'x8' trailer. It wasted gas on my 1200 mile journey back to Florida.
JOSEPH G
Rating:
5.0
Customer did not leave a comment.
Douglas A
Rating:
5.0
Customer did not leave a comment.
PAUL D
Rating:
4.0
shorted us 1 pad but u-haul made it right tyvm
Scott A
Rating:
5.0
Extremely helpful and respectful, I WILL use them again if the situation arises.
Doug F
Rating:
2.0
Do routine inspections of the trailers especially the tires. We had to have one changed after we loaded the trailer and was on our way home. The tire was in horrible shape,
Mark M
Rating:
3.0
It was very complicated to check in with my phone. If I was an old person, no way would I have been able to do it.
LAURA E
Rating:
5.0
Customer did not leave a comment.
Norwood H
Rating:
5.0
Customer did not leave a comment.
Kris K
Rating:
4.0
Computer issues caused me to pick up almost 2 hr later than scheduled.
David K
Rating:
5.0
Excellent service!
Robert K
Rating:
5.0
New vehicle and very clean. Attendant was very professional and would recommend.
Dwayne M
Rating:
3.0
Customer did not leave a comment.
Grace G
Rating:
5.0
Very understanding
John R
Rating:
5.0
Customer did not leave a comment.
Douglas J
Rating:
5.0
Very friendly and helpful staff! Everything was fast and easy.
Hanna W
Rating:
5.0
Great location and quick turnaround
Alex S
Rating:
5.0
Dareells in oscoda MI was awesome how they handled the Uhaul website not working , so my only complaint is for u haul corporate to get their system updated so customers and the Uhaul rental agents aren't waiting for ever.
Gerald A
Rating:
5.0
Customer did not leave a comment.
Douglas J
Rating:
5.0
Customer did not leave a comment.
Shawn S
Rating:
5.0
Customer did not leave a comment.
Nathaniel S
Rating:
5.0
All good
Rueven B
Rating:
5.0
Went very well. Thank You.
Don N
Rating:
5.0
Went very smoothly thank You.
Don N
Rating:
5.0
Customer did not leave a comment.
Donald S
Rating:
5.0
We appreciated being able to use the drop box since they were closed for the Holiday weekend.
JAMES H
Rating:
4.0
Customer did not leave a comment.
Jacob V
Rating:
5.0
They were fabulous! Great customer service!
Carla C
Rating:
5.0
Customer did not leave a comment.
Terry M
Rating:
5.0
Customer did not leave a comment.
Susan C
Rating:
5.0
Friendly
DAVID P
Rating:
3.0
Did online check in of our trailer. No hassle
Teresa Y
Rating:
5.0
Customer did not leave a comment.
Dan G
Rating:
5.0
Customer did not leave a comment.
Alexandra W
Rating:
3.0
Customer did not leave a comment.
Kristal b
Rating:
4.0
Customer did not leave a comment.
PATRICK B
Rating:
5.0
Customer did not leave a comment.
Richard S
Rating:
5.0
Customer did not leave a comment.
jems R
Rating:
4.0
Customer did not leave a comment.
Catherine G
Rating:
5.0
Customer did not leave a comment.
Diamantino S
Rating:
5.0
Customer did not leave a comment.
MIGUEL V
Rating:
5.0
Customer did not leave a comment.
sky f
Rating:
4.0
Same
As above.
Thomas O
Rating:
5.0
Customer did not leave a comment.
Doug K
Rating:
5.0
Nothing. Nice job. In and out quickly when picking up and dropping off.
Eric F
Rating:
4.0
Customer did not leave a comment.
John S
Rating:
5.0
Tim and his crew are always great. It's enjoyable to pick the equipment up at their location. Always very helpful
PHILIP b
Rating:
5.0
Customer did not leave a comment.
Arnold H
Rating:
5.0
Customer did not leave a comment.
Patricia S
Rating:
5.0
Customer did not leave a comment.
Clark T
Rating:
5.0
Customer did not leave a comment.
JAMES H
Rating:
3.0
The gentleman was super friendly and nice.
Matt R
Rating:
3.0
Customer did not leave a comment.
JEREMY N
Rating:
5.0
Customer did not leave a comment.
Neisha M
Rating:
4.0
Customer did not leave a comment.
Robert B
Rating:
2.0
Have the trailer/truck cleaned and ready for pickup. Have the person connecting the trailer trained on the operation of the trailer so that they could indoc the rentee.
Hariy D
Rating:
5.0
Was a pleasant experience thank You. Mileage charges a little high for repeat customers is all.
Don N
Rating:
5.0
Customer did not leave a comment.
Steven W
Rating:
5.0
Customer did not leave a comment.
Matthew H
Rating:
5.0
Very easy and friendly.
Don N
Rating:
4.0
Customer did not leave a comment.
Angela O
Rating:
4.0
Customer did not leave a comment.
Dennis G
Rating:
3.0
Customer did not leave a comment.
Linda C
Rating:
4.0
Customer did not leave a comment.
Rich R
Rating:
3.0
Both times I tried to use this location I had to get equipment at another location. However, when I arrived they had numerous vehicles and trailers on site. The previous times the lot had only 1-2 .
David C
Rating:
5.0
Customer did not leave a comment.
david p
Rating:
2.0
Uhaul itself was great but these small business auto shops that rent them out are always messing something uo and usually not the friendliest. This last experience I received a truck that had a headlight out, it pulled to to the right when driving amd the man told me its good I'm taking it to a bigger location so it can get serviced. On top of that the paperwork stated it was a full tank. When I got I. It was 1/2 tank. He said he would change it but never did in the system. Luckily the uhaul drop-off (actual uhaul business) trusted me and took off the charges I would've had to pay. Great job uhaul however they could choose better on what small businesses they let represent them.
Dana A
Rating:
5.0
Customer did not leave a comment.
Edward B
Rating:
5.0
Customer did not leave a comment.
Louis H
Rating:
3.0
Customer did not leave a comment.
Barry F
Rating:
5.0
Great equipment to haul a car. Very satisfied !
Arjan R
Rating:
5.0
Customer did not leave a comment.
drey s
Rating:
5.0
Everything went well!
John R
Rating:
5.0
Customer did not leave a comment.
Kris K
Rating:
5.0
Customer did not leave a comment.
Catherine G
Rating:
4.0
Customer did not leave a comment.
Johnathan K
Rating:
5.0
Customer did not leave a comment.
Dewey S
Rating:
5.0
Customer did not leave a comment.
Glenn C
Rating:
5.0
Customer did not leave a comment.
Agnes M
Rating:
5.0
U-haul gives you two 24hour days with rental. I did not need the trailer until Sunday night, but this location closed at noon on Saturday. Because of this, I had to pay for two extra days rental and two extra days insurance. I dropped the trailer off on 4pmTuesday Afternoon. Had I been able to pick up on Sunday at 5pm, I would not have incurred any of these extra charges. I think U-haul needs to have a way to adjust their pricing for these situations.
