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RYAN J
Customer Reviews for Darrells Maxi Muffler
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My confirmed reservation included 6 moving blankets. But when I arrived someone had come in asking for 24 blankets of which only 12 were on hand. All 12 were given to this customer leaving 0 for me. Now I didn't ask if this customer had also reserved them or not. If they had this facility was 30 short, if they hadn't my 6 should have been set aside and this customer should have only been offered the remaining 6.
Theresa KKeep it up. Great products and service.
DENNIS BGive Tim a big raise. What a hunk!
STEVEN AAll was fantastic. No complaints. Every single employee from UHaul that we spoke with was EXTREMELY professional and courteous. I will always use UHaul in the future and tell others to as well. Thank you!
chris sUhaul was dirty
MICHAEL RThe employees in Oscoda were great. Tim was very helpful. I reserved a 4'x8' over four weeks before the pick up date. I was called the day before pick up and told by the Grand Rapids office that 4'x8' was not available. I reserved this over 28 days before I needed it. I did not need the 5'x8' trailer. It wasted gas on my 1200 mile journey back to Florida.
JOSEPH Gshorted us 1 pad but u-haul made it right tyvm
Scott AExtremely helpful and respectful, I WILL use them again if the situation arises.
Doug FDo routine inspections of the trailers especially the tires. We had to have one changed after we loaded the trailer and was on our way home. The tire was in horrible shape,
Mark MIt was very complicated to check in with my phone. If I was an old person, no way would I have been able to do it.
LAURA EComputer issues caused me to pick up almost 2 hr later than scheduled.
David KExcellent service!
Robert KNew vehicle and very clean. Attendant was very professional and would recommend.
Dwayne MVery understanding
John RVery friendly and helpful staff! Everything was fast and easy.
Hanna WGreat location and quick turnaround
Alex SDareells in oscoda MI was awesome how they handled the Uhaul website not working , so my only complaint is for u haul corporate to get their system updated so customers and the Uhaul rental agents aren't waiting for ever.
Gerald AAll good
Rueven BWent very well. Thank You.
Don NWent very smoothly thank You.
Don NWe appreciated being able to use the drop box since they were closed for the Holiday weekend.
JAMES HThey were fabulous! Great customer service!
Carla CFriendly
DAVID PDid online check in of our trailer. No hassle
Teresa YSame As above.
Thomas ONothing. Nice job. In and out quickly when picking up and dropping off.
Eric FTim and his crew are always great. It's enjoyable to pick the equipment up at their location. Always very helpful
PHILIP bThe gentleman was super friendly and nice.
Matt RHave the trailer/truck cleaned and ready for pickup. Have the person connecting the trailer trained on the operation of the trailer so that they could indoc the rentee.
Hariy DWas a pleasant experience thank You. Mileage charges a little high for repeat customers is all.
Don NVery easy and friendly.
Don NBoth times I tried to use this location I had to get equipment at another location. However, when I arrived they had numerous vehicles and trailers on site. The previous times the lot had only 1-2 .
David CUhaul itself was great but these small business auto shops that rent them out are always messing something uo and usually not the friendliest. This last experience I received a truck that had a headlight out, it pulled to to the right when driving amd the man told me its good I'm taking it to a bigger location so it can get serviced. On top of that the paperwork stated it was a full tank. When I got I. It was 1/2 tank. He said he would change it but never did in the system. Luckily the uhaul drop-off (actual uhaul business) trusted me and took off the charges I would've had to pay. Great job uhaul however they could choose better on what small businesses they let represent them.
Dana AGreat equipment to haul a car. Very satisfied !
Arjan REverything went well!
John RU-haul gives you two 24hour days with rental. I did not need the trailer until Sunday night, but this location closed at noon on Saturday. Because of this, I had to pay for two extra days rental and two extra days insurance. I dropped the trailer off on 4pmTuesday Afternoon. Had I been able to pick up on Sunday at 5pm, I would not have incurred any of these extra charges. I think U-haul needs to have a way to adjust their pricing for these situations.
William B