Customer Reviews for Darrells Maxi Muffler
(U-Haul Neighborhood Dealer)

415 reviews

5673 F-41   Oscoda, MI 48750
(@ Wurtsmith Afb Gate)

(989) 736-3061

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 8/14/2022: Closed

Services at this Location:

Contact Us

(989) 736-3061

5673 F-41
Oscoda, MI 48750
(@ Wurtsmith Afb Gate)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 8/14/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kris K. 
Rating:
5.0

Customer did not leave a comment.

Catherine G. 
Rating:
4.0

Customer did not leave a comment.

Johnathan K. 
Rating:
5.0

Customer did not leave a comment.

Dewey S. 
Rating:
5.0

Customer did not leave a comment.

Glenn C. 
Rating:
5.0

Customer did not leave a comment.

Agnes M. 
Rating:
5.0

U-haul gives you two 24hour days with rental. I did not need the trailer until Sunday night, but this location closed at noon on Saturday. Because of this, I had to pay for two extra days rental and two extra days insurance. I dropped the trailer off on 4pmTuesday Afternoon. Had I been able to pick up on Sunday at 5pm, I would not have incurred any of these extra charges. I think U-haul needs to have a way to adjust their pricing for these situations.

William B. 
Rating:
4.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Customer did not leave a comment.

Ron D. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS G. 
Rating:
5.0

Customer did not leave a comment.

Ruby J J. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

john K. 
Rating:
4.0

Customer did not leave a comment.

Kris K. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
3.0

Trailer was fairly new and performed well.

David B. 
Rating:
5.0

Customer did not leave a comment.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

Dave B. 
Rating:
4.0

We did a mobile check in and went to this location and checked in with the link Uhaul sent us. It then told us that we could not drop off there. We contacted customer service and spoke with Nathan who helped us get the link corrected allowing us to drop the vehicle off. The only bad thing was it took us about an hour to complete the drop off process. Original call to customer service was over a 2 hour wait to speak to someone. We went online and used online chat and they were able to get us connected to Nathan in about 5 minutes. Thank you online chat and Nathan.

William H. 
Rating:
4.0

Customer did not leave a comment.

THEODORE S. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

Customer did not leave a comment.

Wendy C. 
Rating:
4.0

Customer did not leave a comment.

Susan B. 
Rating:
4.0

Customer did not leave a comment.

Fredrick B. 
Rating:
2.0

We had to drive to Oscoda instead of tawas. We had ordered blankets, utility dolly and furniture dolly. None was in the truck. Thing is owner owns both pick up locations and could have brought truck to tawas, but chose not to and caused us guite an inconvenience. No more renting from him for sure

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
4.0

Customer did not leave a comment.

Rose B. 
Rating:
5.0

Customer did not leave a comment.

Debora H. 
Rating:
5.0

Customer did not leave a comment.

Loy R. 
Rating:
4.0

Very easy and efficient.

Wanda G. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
2.0

Trailer was not fit to haul a vehicle. Left wheel harness too short to use. Front security chain had no hook.

James M. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
3.0

Customer did not leave a comment.

Edwin William C. 
Rating:
5.0

Customer did not leave a comment.

Ron D. 
Rating:
3.0

Customer did not leave a comment.

Jean W. 
Rating:
4.0

Scheduled a trailer for a Friday for a move out of state. When I arrived the trailer was in another state and not available for 2 days. The closest trailer was 2 1/2 hours away in the opposite direction I was traveling and they expected me to pick it up. I had to settle for a smaller trailer which did allow for me to move all the items I had hope to. I discovered after I left that 1 brake light and turn signal didn't work.....frustrating expensive!

John H. 
Rating:
5.0

Very helpful and courteous!

Dale J. 
Rating:
5.0

We delivered the U-Haul at night so we couldnot see anything in the dark

MARY JOANN R. 
Rating:
3.0

The trailer lights were not working so we had to wait over an hour for them to fix the trailer because they had nothing else available.

Zackery F. 
Rating:
3.0

Needs to be a better way to change a reservation. The location I got trailer from did not have record of my reservation. I had to show him my reservation, then he didnt want to give me the dolly. Chat person was not helpful told me to call, what's the point of chat if they can't help customers.

Jessica R. 
Rating:
4.0

Customer did not leave a comment.

Nicholas H. 
Rating:
3.0

Mobile check out took long time.

Bill H. 
Rating:
5.0

Customer did not leave a comment.

Andre W. 
Rating:
4.0

Customer did not leave a comment.

Jacques H. 
Rating:
5.0

Customer did not leave a comment.

Shannon R. 
Rating:
4.0

It wasn't properly cleaned prior, cup holders were broke, and sunflower seeds on floor. Other than that it drove nice.

Jason T. 
Rating:
4.0

Customer did not leave a comment.

Cathy P. 
Rating:
4.0

Customer did not leave a comment.

THOMAS O. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
3.0

Customer did not leave a comment.

Harold S. 
Rating:
5.0

Customer did not leave a comment.

Tari B. 
Rating:
5.0

The folks at Darrells were very helpful...would definitely use them again over other agents in the area

Richard D. 
Rating:
5.0

This was best uhaul experience I have had, the store I picked it up was so helpful. The counter person was exceptional.

Pamela M. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Wendy H. 
Rating:
4.0

UHaul rentals is not the primary business for this location so my expectations are not very high. The person checking me in was very helpful and completed the process in a timely manner.

JAMES M. 
Rating:
5.0

Was very pleased with the customer service from "Alex" &Tim. *thank you gentlemen * sincerely, Gayle Kramer *

GAYLE K. 
Rating:
5.0

Customer did not leave a comment.

Linda V. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Abel V. 
Rating:
3.0

Obviously truck/trailer rental is not the primary business, so expectations should be adjusted. The staff was very attentive and helpful, and the process of retuning the trailer was quick and easy.

James M. 
Rating:
5.0

Although the trailer had some damage to the left fender from a previous customer, Tim at Maxi Muffler was a joy to deal with. Tim was very professional. I would highly recommend renting a UHAUL from Tim.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

customer service was great, thank you, phil

Philip B. 
Rating:
5.0

The gentleman I spoke with was an absolute pleasure, 10/10 would recommend

RYAN GRANT M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
3.0

Took a bit longer than expected to pick up vehicle even after doing most of the check in on line.

Dianne B. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

Rosemarydenise M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
3.0

Your trucks need wider loading ramps and smoother/padded truck bed liners.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
1.0

The inside of the windshield was dirty from a spilled drink on the passenger side from a previous rental. After loading the truck in Oscoda, and on my way for a 532 mile trip to the Indianapolis area, I tried the radio but it work. I looked over and no antenna. A noisy engine all way. The worst rental vehicle I've ever had!

Joseph H. 
Rating:
5.0

Very prompt and professional. Great place when you need the equipment on a busy day.

Nicholasjames N. 
Rating:
5.0

Customer did not leave a comment.

THOMAS CHARLES Y. 
Rating:
3.0

Customer did not leave a comment.

SHELLY N. 
Rating:
4.0

they were very helpful even in the rain.

rick S. 
Rating:
5.0

Customer did not leave a comment.

GLENN RICHARD K. 
Rating:
1.0

Make sure there people know the remote /cell phone pick up or return doesn't work due to signal problems due to airforce base.

Edward L. 
Rating:
1.0

Tried to go through your online return. Talk about a futile effort. Spent 1-1/2 hours just to return the truck. Ended up put the key with a note in the drop box. Never did get the system to work properly. Never will use the online again. My advice is get it fixed or stop offering it at all. This has nothing to do with personnel at Darrels Maxi Muffler, it was all UHAUL's online system.Very poor customer service.

YVONNE MARIE D. 
Rating:
4.0

A rental reservation made online w/ phone or computer apparently is not transmitted the the pickup location. My daughter on September 2nd made truck rental scheduled for September 7 at 11:00AM. at Darrell's. The reservation seemed all set, I live in the area and seeing a truck staged on Friday did not stop in to check. Darrell planned to be closed from September 4-8th. The truck I assumed as ready. Was just parked in front and was not ready or available, even though there were 6 trucks at that location. He says the first notification he has of a rental is when the customer comes to the door. Darrell is a local person and business, I don't think he would lie about this lack of notice of an upcoming rental. This is unacceptable in this age of technology. Thanks Edward

ed L. 
Rating:
3.0

Customer did not leave a comment.

ALANJAMES G. 
Rating:
4.0

Customer did not leave a comment.

David N. 
Rating:
3.0

Checking in online helped speed up the equipment pick-up process, this was the first time I used that option and it was great, I will always use that in the future. If I could have paid online too it would have been even faster for the pick-up process.

Gregory S. 
Rating:
3.0

Customer did not leave a comment.

Ryan R. 
Rating:
5.0

Customer did not leave a comment.

Rebecca G. 
Rating:
3.0

Person in Oscoda store was late opening the store and was not all that friendly. He said the truck was out back and let me go find it. I was not all that impressed with his attitude. The people in the Tawas store are a lot friendlier and easy to work with.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

Heather T. 
Rating:
5.0

Customer did not leave a comment.

Eugene K. 
Rating:
5.0

Customer did not leave a comment.

William P. 
No reviews have been submitted for this location.

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