Service was excellent!!! Had the van ready and was easy to work with them.rodney S.
Customer Reviews for Dave Grayson Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was supposed to pick up a U-Haul at L&L Auto in Tollesboro. They were closed and did not have our truck available. I had movers waiting on us and no truck. I had even received confirmation the truck was there and ready for pick-up. Thank God, there was one available at the Maysville location and the owener of the business was very polite and helpful.NATALIE L.
No one was there during the time they said the office would be occupied, and there was a large pile of junk in front of the office . A woman, presumably the owner (and obviously a loony-tune) called out from a nearby residence and asked us what we were doing in a very accusational tone - as we were returning the trailer. My friend who was with me was smoking a cigarette. I don't let people smoke in my car, so we stood there until he finished and then we left. Bad experience!Henry H.
Door was open but there wasn't anyone at the site. They are also supposed to call me which has not happened.WILLIAM P.
nobody was there to talk to there was a drop box onlyMindy C.
no representative was present at the time of return, however all instructions were clearly posted.MARSHALL J.
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.Zacharie H.
The format the documents are in should be changed to a PDF format. I could not open any attachments because of the format so I was not able to review anything.Mikel B.
Customer did not leave a comment.VANCE H.
VERY HELPFUL AND UNDERSTANDING AND FRIENDLYDONALD M.
NOT to be TRUSTED!Stephen S.
I rented three different units and one was a car transport Trailer, a 26' box truck in which they Dave Grayson Storahe Did Not process the return properly. They Over Charged me for over a Thousand Miles more then I actually drove! This location is NOT to be trusted!Stephen S.
More fuel to startDouglas C.
Lady who runs it is very rude...not very clean place at all...grounds was poorly taken care of...jeremy B.
Customer did not leave a comment.Bradley D.
Customer did not leave a comment.Dale M.
I noticed after getting out of the truck and back in there appeared to be blood or something on the side of the driver seat. I scrubbed it off the best I could in fear I would be accused and be charged for it or something. Also the location didnt have the truck I ordered. Well they did but they didnt leave the key. Instead of a 10ft I had to take a 26ft which I was in no way qualified nor prepared to drive. They offered me 100 extra miles which was pointless. I knew I would be 10-15 over bc this was the only 10ft near where I was picking up furniture, but I didnt need 100. I wasnt going to be joyriding. It said my reservation was guaranteed or they would give me $50. I'm curious to see if that will actually happen bc it hasnt been mentioned yet. All the boxes were unlocked so anyone could have taken a truck at anytime.its a secluded lot in the countryAmy S.
Had a non working tail light , the fenders were both half broke , they would not adjust the chain witch caused it to drag- I pulled a bronco ii with it to Michigan at night! I was not pleased with the experience-or the broke light but the trailer towed fine- nice and light!Theodore B.
Customer did not leave a comment.George P.
Customer did not leave a comment.Charissa W.
Customer did not leave a comment.Zachary P.
The girl was asleep when we got there. She had to call 3 people to resolve issues with mileage. Was very dissatisfied.jeremy R.
Making MovesJon L.
great locationjon L.
great placejon L.
Customer did not leave a comment.john P.
Make sure the confirmation email has correct time you can pick up truck had to wait an hour for it to open and then another 20 minutes because person was late opening store. Was put behind schedule over an hour and half later while having to pay moving people who were waiting on me to get truck thereAndrew S.
Customer did not leave a comment.Douglas W.
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.James E.
Customer did not leave a comment.Andrew W.
Customer did not leave a comment.David S.
Very nice people. Truck was well maintained. Would definitely recommend to anyone.Sheila C.
Customer did not leave a comment.Gary B.
The trailer smelled like dead mice! We had to pick up a mattress and now it smells really bad! Speaking of smells, the office worker was smoking in the small office while waiting on me. She was nice and efficient, but I could hardly breathe.Melinda T.
Customer did not leave a comment.Michael T.
I was charged over $7 for fuel despite having put $10 in myself. Contrary to what the workers claimed, the fuel gauge was not halfway between 1/4 and 3/8. It was right on 1/4. It was closer to 3/8 when I brought it Bach than when it was when I picked it up. I took a picture of the gas gauge when I dropped it off. I guess I should have done the same when I picked it up.Dan H.
Customer did not leave a comment.Teresa H.
Customer did not leave a comment.Raegena N.
Customer did not leave a comment.Tom K.
office needs to look more professional.robert B.
Great .. Blessed people .. Will use them again if or when I need one!!LISA K.
MAKING MOVES this place is always on it , great location easy to find girl in the office was amazingjohn L.
MAKING MOVES THIS IS THE ONLY PLACE TO RENT A TRUCK OR TRAILER BEST LOCATION AND SERVICE IN MAYSVILLEjohn L.
Best in Maysville New location is perfect Making Movesjohn L.
A+ customer service Fast , efficient serviceAnthony P.
Clean the trucks before use. I will say that the staff was friendly and accommodating. Lot is unpaved and muddy in the rain. No signage or indication of business ingress.david M.
Customer did not leave a comment.Segille J.
Customer did not leave a comment.GEORGE P.
Customer did not leave a comment.brian M.
Only place I will use Very professionaljohn L.
The gentleman at the maysville, ky location and I would recommend anyone to them.kim J.
Everything was Greatalberta R.
Best Uhaul place in maysville Absolutely Very nice , clean I've been to other in area that are rude and dirty BEST IN MAYSVILLEalberta R.
Customer did not leave a comment.James H.
Charged way to much for gas only needed 1/8 of gas charged 57 bucksSteven M.
Someone should be at the location when the posted hours say the place is open. U-Haul customer service at its finest. Lol that's a joke just like U-Haul.Sheri A.
Izzy is the best. Always available and willing to help me with my needs. Tim SpireTim S.
Customer did not leave a comment.JAMES E.
Dave Grayson is really professional. Excellent service and by far the best uhaul rental service I have ever gotten! 5 stars ??I would recommend this dealer over any other in the city of maysville Ky! Keep up the good service Dave and Izzy!!!GREG D.
First of all, when I made the reservation, I was supposed to pick up at the U-Haul location at the House of Bargains in Maysville, Ky. I called 2 weeks prior to make the reservation and again 1 day prior to make sure everything was in order. I was assured that it was. After arriving there, the man proceeded to waste close to an hour of our time before telling us he booked the U-Haul incorrectly and we actually needed to pick the truck up at Tucker Drive. When picking up the truck, the woman checked the gas in it and told us it was at 1/2 of a tank. The paper work said 5/8 of a tank. We were assured that this would be correct and specifically told to fill the truck up to only 1/2 a tank, which we did. Now, 3 weeks later I am getting charged over $30 because we didn't fill the tank to 5/8. I will NEVER use U-Haul again. These were hands down some of the most incompetent people I have ever dealt with. I will be disputing the $30 charge for 1/8 of a tank of gas that was never in the truck to begin with. Extremely poor service. Do not recommend.John D.
Customer did not leave a comment.GREG D.
Customer did not leave a comment.jessica P.
Could not find anyone when turned the trailer in but was able to call and let them know we dropped it off.ROBIN F.
They were great to help and even arrived early to get us on the road.BILLY H.
Customer did not leave a comment.wilma L.
This man text me numerous times saying he I stole his truck when I only used the truck for 4 hrs max. I turned it in at another uhaul rental that I had to rent a furniture dolly from. If I was supposed to.return it to him he should have stated it to me when he rented the truck. He did not have to threaten me. I work very hard to make my paycheck and I don't need him trying to take what isn't his. Bad for your business.Connie C.
Izzy Garyson was amazng to work with!!amy M.
Customer did not leave a comment.Harold H.
Excellent customer service and personal attention. I'd rent here before any other location nearby.dawn S.
Customer did not leave a comment.Isaac S.
Customer did not leave a comment.wayne S.
Customer did not leave a comment.Kayla R.
Customer did not leave a comment.wayne S.
Customer did not leave a comment.Ricky H.
Customer did not leave a comment.ROGER H.
Customer did not leave a comment.Elizabeth R.
Customer did not leave a comment.robin F.
Great location and service A+Crystal R.
Customer did not leave a comment.Tim R.
Customer did not leave a comment.Charles T.
Customer did not leave a comment.wayne S.
It's crazy to charge $14 for safe move if you provide proof of insurance! Also I was told the facility opened at 9:00 am not that I had an appointment for pick up at that time!sherll L.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.darla C.
customer services was great. I went to another location in Maysville Ky and customer services was not pleasant. Would recommend this location over all in Maysville kyTara W.
Greeted out in front of their lot and they unhooked and parked the hauler their selvespamela A.
Very friendly, they went out of their way to help me.Lori O.
There wasn't a dolly with the truck. I'm not sure if all of them have them, but this truck did not. Do they cost extra? Otherwise it was a great experience and they are great people to rent off from.Lisa C.
Customer did not leave a comment.CHARLES S.
There were roaches in the truck really bad! I brought roaches into my new apartment. I will have to get pest control here because of the roaches in the truck. NOT HAPPY!!Kelly G.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Josh M.
Customer did not leave a comment.joseph M.
Customer did not leave a comment.levi P.