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KEITH D
Customer Reviews for Daves Fifth Ave Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I went to pick up the vehicle, the manager of the location was present, and I have problems with the app and he literally refuse to help. The app is not seeing your friendly. It was very difficult for me to use the app for the first time I spent 45 minutes trying to use the app and that’s unacceptable
LEONARD ABetter vehicles and customers service, the agent at the store is a lier
PATRICK SIf you need a U-Haul the trucks are there & clean. The man working there is helpful.
ASHLEY HI dont have much to say, because the location was closed when i dropped off
Temis AYou can open for long hours, which will be more convenient. You close too early.
LEONARD AI think I was over charged for mileage
JENI WToo many steps to take after closing hours
JuTias BWhen u make ur reservation,we need to know there and then,the right and total amount, because ,I was given a price of $47.90 and when I go to pick up the truck,over $80.00 dallor was taken from my card,I pick up the truck at 10:44 and was told to have it back by three,,I don't even get to move iall my stuff because I wanted to take it back before .
mary BKeep up the good work
NEVAL Jthe gentleman who attended to me was very kind and answered all the questions and concerns that I had.
MUBARAQ AGreat customer service is the best I was truly impressed by the owner
VINTON SVehicle should be inspected prior to pickup. My truck had alot of roaches that made my time uncomfortable. Other than that everything else was ok
Lolita FNobody was there, place was a mess.
Matias LVery poor service The truck I rented was like a bouncing ball it kept notifying a service was needed. I was totally over charged And the place had the most uncomfortable parking availability everrrr
Sachamarie VI reserved at a specific location and moving pads. Reservation was moved last minute and pads were not available. Same experience last time which was me asa a first time customer. System was slow too. Great staff. Terrible “guaranteed reservation” commitment
Carolina CAfter hour drop off
Winston FIt could be open more early,it should be great
Cesar TOnline service takes longer than anticipate. App goes wonky making you call for live service
JANE RThe truck was dirty inside the cab and the cargo area, everything else was great with the location. The Uhaul app on the other hand, is terrible. Returning the truck during off hours is terrible because the uhaul app doesn't work most of the time, I was instructed to use the mobile website instead which did work.
Julio PWhen I loaded the vehicle I noticed one of the tires became flat. Had to unload and the go put air in it. When I put the vehicle back on it. The tires where ok.
Kemar WThe service was great. Thanks 😊
Tangi Bfirst i would work on the app , scan is worthless spent more time just trying to work the app than actually driving , two If you make a reservation for one of your vehicles and say it will be at such location , Please let them know in advance that the said vehicle will not be at that location. that was completely wrong. after all that was said and done the rest was very good.
jose cLove the early morning dispatch system. So glad to not have to wait until the counter opens. Ordered blankets but they were not delivered. Clerk said that they don’t do blankets if it is an early pickup. That system needs to be resolved because I needed them and was counting on them.
Rodney CEverything went very well
Audley CThe person who helped me was very rude very quick to respond get me out when I had questions he just pretty much ignored me. I’ll never use this location ever again
steven mDave was the best helping us with our rental 2 thumbs up
James DI did a review already but am adding a 2nd. I am the one happy the site is in the neighborhood. I saw someone wrote about it being a problem there. I was blessed because in5 minutes I was in and out. I had a live person take my.xard and license and got the key. My grandson checked it in so I am not sure of the process . I rented a van last month from this location. I love U- haul prices are so reasonable.
Alice HVehicle windshield and passenger side mirror was broken. Vehicle interior was also dirty. The process with self check in getting the keys was a whole Lotta headache. The gentleman says he only offers U-Haul from 8 AM to 12. There’s too much of a headache. My question to him was why do you even offer the service if it’s a headache? Let’s just say I will no longer go to this location.
Harrynarine JThere might be but I don’t see it
Michael CThe owner is amazing.
JOSUEBENJAMIN MTruck was semi clean
Jane R