The inside of the truck smelled like an ashtray. Only one windshield wiper worked. The large passenger side mirror was aimed at the sky in order to see out of the smaller mirror due to mechanical issues. It was just not a pleasant experience. It also cost way more than expected!
Stephanie F
Customer Reviews for Davids Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything perfect.
DANNI BIs hard to get vehicles in and out. The dolly wasn't latched to wall in back of truck when I got it and feel that will fall on me. Was told I would get a deposit back after drop off and still haven't. Tried to call and let them know several times about the dolly and ask about the deposit and it has gone straight to voicemail which is full so can't leave a message. Will never use location again or recommend it to anyone.
Christopher JThe experience I had with this location was new to me as far as the interaction with them. The guy I spoke with each time was very cordial and understanding. I will definitely rent with David's Rental again for any moving or storage needs that I may have. Thank you guys!
KATRINA MVery helpful customer service
TINA DNice folks.
GLEN MKeep Mr Alex employed and give him a raise so you don't lose him. His mannerisms, professional attitude, and business proficiency reflects great credit upon himself and the Uhaul company.
Donald BLocation was unmanned. Did not like leaving the truck while it was still my responsibility.
PHILLIP CNo parking.
bullock aEasy process the guy who rented me the u haul was super cool and knowledgeable about the trucks
Davon PThe doors to the cab were damaged and extremely difficult to close. The latch on the back of the truck was damaged and difficult to close. Driving down the freeway, the truck slightly pulled to the right. Display on the dash indicated that the tire pressure monitoring requires maintenance. The cab of the truck WREAKED of cigarettes. I'll go elsewhere if I ever need to rent another moving truck.
Scott CI was charged an extra $56 and no one can seem to figure out why. My original charge of $122 was adjusted to $179 for added miles. That I understand. However a separate charge of $56 was made 2 days later. This location could not figure out why so they directed me to the help number. The lady I spoke with basically had a “oh well we don’t know” attitude, and said there’s nothing they can do. Very disappointed paying $235 for 1 day use. I was going to rent one again in a couple weeks for our office move, but I will not be using U-Haul ever again.
Chloe WStaff was super helpful with my rental. Highly recommended
John OA+ everytime!!!!!!!!
TIMOTHY MOnly problem was the truck leaked oil in our new driveway.
ALAN AAlways great todo business with them
STEWART HJust keep doing what you're doing. Great job. Alex is Awesome!!
Tina SI indicated that the truck didn't have gas in it then I was charged $18 for gas that wasn't in the truck when I picked it up and I explained it to the personnel at U-Haul and I feel I was unjust charge for something I didn't have to use and I had to put gas in at the beginning of the trip and he claimed he was going to take care of it and he did not so I'm disputing any at all charges of $18 on my credit card I would appreciate someone calling me ASAP 501-541-0122 to investigate this problem on a truck that we had been stolen and returned knowing it didn't have gas in it it was enough gas in the truck for 12 miles or less I put $15 worth in it at the beginning and turn around and put $15 more dollars in it after completion and returning of the truck and this is how I'm treated being overcharged
Eugene BAlex was great, answered questions with knowledge and was wonderful and understand ing.
BEVERLY MAbsolutely fantastic service.
Joan CThanks for being responsive to my need !
MICHAEL LAlways #1
alexander sGreat customer service, easy pickup and drop off.
Jennifer WVehicle pick-up and return went without a hitch, and the U-Haul app made it easy to extend our rental by an additional day. All costs were presented up-front. Vehicle was clean and drove well.
Anthony AGreat service!
James SAbove and beyond
JEFFREY KGreat people
CHARLES HFind a more spacious location.
JOSEPH ONothing, great customer service, professional, and friendly.
Tiffany HA very simple and quick process to pick up and return the vehicle
T CKeep us the good work
Paul CWonderful as always
alexander sWe have used this location several times. Always happy with the service and equipment.
DENNIS MDon’t charge for things that was not disclosed and still charge for gas when veh was brought back with same amount it left in
TONY KThese guys were absolutely amazing. They were so helpful and made sure that my rental needs were taken care of in a very timely manner. I want to thank them for their exceptional customer service
Kristen LWe had a medical emergency and had to drop off at hot springs location and was charged a ridiculous price. We have been renting for a long time and never did this before. And on top of my husband’s medical emergency now I have to deal with an enormous amount of money to pay
CYNTHIA HParking lot needs repaving, giant pot holes can damage customers’ vehicles
Bradley WGreat help!!!
NICHOLLE HThey asked me how many miles I plan on going, I said 60 miles. They said okay if you use less they will reimburse you. Turns out they did not put 60 miles. I had to pay 28.50.
AUBRY LHe is very helpful!
JASMINE JMake sure you NEVER rent a uhaul out with a bald front tire and the other front tire missing tread and out of alignment. Once I got another truck everything went well
GREGORY BLove Rick and Alex. Best customer service. David 's Uhaul is the place to go.
MICHAEL HThe gentleman who helped up was very knowledgeable and friendly.
DOUGLAS E