Customer did not leave a comment.
CHRISTOPHER R
Customer Reviews for Davis Street Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
!!!!!
CONFUCIUS AShe was closed during business hours.Was going to post office.
Donna AVery friendly staff
TERESA CThe person that helped me with this rental was friendly, courteous and professional.
JAMES MEnd price was not the same as advertised never buying from uhaul again
SABRINA VAll was good
STEVEN BNot switch the pickup location at the time of pickup. I filled out the order complete online and then was asked the same questions as if I hadn’t placed an order.
SUZI MClean the inside of the uhal
SELENA KIt was a good experience, so no improvement is necessary.
JOHNNY SAlways Amazing 👏🏽
Chelsy BThe day before truck pickup the location was supposed to call to confirm availability, the call was never made. Over 1 hour wait from open and reserved pick up time to be able to get the truck. Truck was picked up with half a tank and returned with a full tank, no refund was given for being returned with over $70 of gas for full tank
Brynna VAmazing customer service very patient, highly recommend!
Chelsy BThe person in charge was professional and kind.
FEDERICO ZA/C in truck did not blow cold out air vents. Made for an uncomfortable experience as it was a hot day.
Christopher CFriendly respectful folks.a smile and professional service all the way.thanks
David SStaff was awesome
Donald BOverall the best location to rent from! Excellent customer service, fast and efficient, thank you
Isabell CStaff has always been helpful and informative. 2nd time using this location. Both times were pleasant and simple.
Morgan SI made the mistake of not taking note of original miles on the truck. We traveled LESS than the allocated miles -- and your company charged us for 25 EXTRA miles -- a charge of $25. I will NEVER use UHAUL again and I will share this negative (but learning!) experience with everyone I can.
Karen MGreat experience
Randall GJust keep what you're doing... Thanls!
Marie MThey were very nice, clearly explained everything. Rates were fair. Easy transaction!
SHARRON SOffice staff was excellent.
gerry pNot a Uhail center but very friendly and helpful
Michael SManagement was very friendly and explained all rules Thank you
Cheryl SNothing I had a great experience.
Misty MRepresentative was great, very helpful and had me in out of there very quickly
Laina EThe employees were absolutely great from start to finish, everyone was so nice and polite, it was a pleasant experience, would use again and will recommend anyone I know that’s in need, Sincerely, Dan F.
Daniel FBest customer service EVER!
Sarah WNick was friendly and very informative. Pick up and drop-off both were efficient.
Sean CExcellent Service
Eliseo LI really thought the staff at this location was friendly and helpful. I would definitely rent a uhual from this location over the others in this town.
Leslie MGreat customer service! Super helpful and kind.
Crystal AGreat staff, great service, will recommend to others!
Najee JThank you so much! Uhaul truch is so helpful for everything that I need to move, transfer, buy yesterday to today! I am really grateful!!!
Elvira GBoth young ladies were very friendly & helpful.
Russell MThe passenger side door did not open from the inside. My passenger had to be helped out of the truck or climb over the drivers seat. It was an incredibly rainy day and very inconvenient.
TENIKA NIt is not safe to have to park in a grocery store lot across a busy street with no crosswalk. If they allowed parking on their premises while you rent their trucks, I would recommend it to someone else, but I didn’t think it was a good customer service to have people park across a busy street.
Jeanette REvery1 was very helpful & accommodating & I appreciated all of their help & assistance. Every1 was very nice & friendly as well. I thank them. Cheers!
Lawrence KYour Service was Excellent. The cost was exactly as advertised, the equipment was available, everyone was professional and courteous. Will definitely recommend and use your services again.
Clara BVery easy and convenient. Friendly staff
Daniel FI brought the truck back after driving 26 miles I put 2.5 gallons of gas in the truck. The representative at the site said just give me the keys and leave I will check it in later and send receipt. I just received the the receipt and was charged and was charged for 3 gallons of gas. I returned the truck with a little over 3/8 of a tank I received the truck with 3/8 of a tank. If your going to try to charge for extra gas you should check the truck in when the customer arrives . I expect a full refund.
dennis mThe truck was clean not to mention excellent service thank you very much.
Nick RHaving the truck with 1/4 of full tank is not very helpful
jorge cExcellent Customer Service!.
Lyle AWe drove directly to the location, making one stop along the route to pick up a couch. Despite being granted “ten extra miles for free” we still were charged for one extra mile as we were .02 miles over. Not cool. Really? Also no lock we provided so when we went in to get gas / lunch, our truck was completely unlocked with everything we own in it. Could a lock be provided or sold on the leaving end? We assumed the truck had a lock/key just like the truck door. Nope. On the plus side, the truck was very clean inside and the ramp worked well. The “second location” (the pick up point was moved the night before with a text) person was very nice helping with the contract. We enjoyed using the moving blankets and dolly which made moving easier.
Christine KThe entire team was very helpful - especially Samantha!! Great service!!!
Joseph DOriginal location called at exactly my pickup time to tell me they overbooked and had no truck. I was irate so they found me a truck at the Davis St location in Vacaville. Super friendly staff there above and beyond. Glad it worked out. I had movers waiting being paid by the hour!!!
Jennifer SNot clear on where to park, only had disable open, last that came out w masked why I parked the truck inside the storage unit. I told her that only open space was disabled spot.
John SCustomer service was amazing very informative any questions I had were answered. Will be returning to this location in the future.
Nick RThe visor was broken Both ladies did great work!
Vance HGreat Experience
Brayden DExcellent customer service and very friendly and helpful staff.
Victor QVery Professional 10/10
Jonathon D