Customer Reviews for Dawoods Meat Co Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellent customer service.

Rating:

5.0

So convenient, easy and reasonably priced. Was perfect for my needs.

Rating:

5.0

She was nice.

Rating:

5.0

Basil was extra friendly.. I will continue to do business with him.. I recommend his U-Haul business anytime. DWB

Rating:

1.0

The person at front he is scam i refill truck when i returned it even i have picture of it as well but he charged me for 8L worth $16 he is sitting there using uhaul name to make money and he is very arrogant do not ready to listen anything please look into this. Thank you.

Rating:

5.0

Good customer service

Rating:

5.0

Great service

Rating:

5.0

Nothing, owner was wonderful. Truck was very well maintained

Rating:

5.0

Costumer service in this location was beyond good. Highly recommended. Thank you

Rating:

1.0

location employee at dawood meats was too rude. no professionalism how to talk with customer,he was like judging me for everything deliberately getting into deabtes on any thing..will never go to this location.even charged me for 30 miles even i used it for for 15 max.

Rating:

1.0

This person is a corrupt individual. We took the van nearby and didn't go far, this man overcharged us and has refused to return our call to explain the charges. I will recommend anyone not to go there again. Day light robbery in my opinion

Rating:

5.0

The person who helped me was great, helped me recycle cardboard I had in the vehicle and overall the experience was seamless. Recommend coming here - parking was a bit hard as its a smallish lane to turn into but nothing too terrible.

Rating:

1.0

Hlo My name is jasdeep I booked a u haul on November 05 and i was charged 85 dollars at the time of booking. And now on 07 November they deducted another 15 dollars from my account. Can u explain me why is that?? As your guy at location didn’t told me anything about that. And when i when to return the vehicle there was nobody at the location I waited there and then a guy showed up and told me to write my name on a piece of paper. And return the key. Ia this the proper way of returning vehicles?? And now after 3 days they are charging on my visa. Please remove my card from the website. And please explain me why they deduct the money. Thanks.

Rating:

2.0

Went there to pick up the uhaul at 5:30, and saw the uhaul parked at the side. They asked us to wait for another 15 mins apparently the uhaul just came 8 mins before which was a lie because we already saw the car coming in. A little disappointed as there was a reservation time guarantee policy.

Rating:

4.0

Dawood's a great guy, I appreciate his service and will definitely go to him in the future.

Rating:

5.0

Have all your locations as easy to deal with.

Rating:

1.0

customer service very poor, even at returning I was given gas’s full but he charge dollars

Rating:

5.0

Service and equipment was excellent.

Rating:

5.0

Excellent

Rating:

5.0

The people is so nice and patient .I will choose the same location, if I need the truck.!

Rating:

1.0

relocate me over and over again. and tell me in the very last minutes saying there is no truck for me that they have to move me other location.

Rating:

5.0

The service provider at the (Dawood's location) UHAUL in Surrey was friendly, helpful and accommodating - Overall excellent experience.

Rating:

5.0

Great service your rep was awesome tks

Rating:

5.0

Excellent customer service 😊

Rating:

3.0

It would be great if we didn’t have to give the credit card to the merchant to manually enter the credit card and just use the tap function available, for security reasons and contactless experience.

Rating:

3.0

Owner of business was not there when I returned truck and there was someone there to pick up truck but could not because he was not there. I had to leave key with business next door. Very unprofessional. According to business next door it happens a lot. Will not rent from that location again.

Rating:

5.0

The process was really fast and good the location and service was awesome

Rating:

4.0

I got into a truck with a fair amount of garbage remaining from the previous renters, no washer fluid (dirty windscreen). Overall though I had a good experience with this particular rental location, as they went against their usual requirements to allow me to rent with only a cash deposit to help me in a difficult situation. Owner was fairly decent and understanding about my multiple daily extensions.

Rating:

2.0

The location was fine and the guy who worked at the location was super helpful but our uhaul experience was not good. We showed up to pick up our truck and the person returning it didn’t come into the store we ran around looking for him and found him sitting in his car sipping tea and he explained he locked the trucks keys in the car. We only had 3 hours to move out of our apartment before getting charged extra. Our 6 hour uhaul rental was actually a 5 hour rental and our move was a very stressful one due to the previous user locking in his keys and our reservation not being guaranteed

Rating:

3.0

The location is fine but the truck sounded like it was about to explode! The truck drove terrible and would barely get up to 60km. Luckily I only had a short trip to make. Terrible vehicle.

Rating:

1.0

When I arrived to pick up my vehicle 11:30, the worker told me to wait 10 minutes. When I came back he told me there were technical issues and was rude and short with me, told me to go somewhere else if I have a problem, which I clearly did as I still hadn’t received the keys. By 12:45 he finally gave up with the system, took my personal info and gave me the keys. The vehicle had 7/16 of a tank, making it difficult for me to gauge how much I needed to refill it. The cherry on the cake is the check engine light came on shortly after leaving. I was so frustrated and blown away by the complete lack of professionalism and the engine light coming on, I would not use any uhaul location again.

Rating:

5.0

Overall very poor service from Uhaul. I booked many weeks earlier a 15’ truck for 2 days and when I went to pick someone from Uhaul changed it to 4 hrs without checking with me. Call your call Center and got another 15’ truck in Langley and when I reached there that truck also got transferred to someone. Called cal Center agin and found another truck but only 10’ available that time which is again another 1/2 hrs drive. Finally after 2 hrs of running up and down in 3 different locations I got a 10’ truck instead of 15’. This is very upsetting and frustrating because this was not for personal use instead for a community event and all stake holders were waiting for the truck. The program got 2 hrs delayed due to your faulty and irresponsible service. Very unprofessional!!! Final place Dagwoods meat was nice.

Rating:

5.0

The location dealer was very helpful and polite. Excellent customer service. Would definitely recommend this particular location. Keep up excellent service Dawood, Thank you So Much

Rating:

3.0

meat shop was gross. Only reason I went there was because it was closer to my home. I will never recommend this location to anyone

Rating:

3.0

Location did not have dolly that I had booked. Why include this option on the website if not all locations are able to provide dollies? Also, I would have preferred a cargo van rather than a 10ft truck but the location did not have this option.

Rating:

1.0

The mobile app didn't work. The web site app didn't work. I spent over an hour and a half on 2 phones trying to get the rental pick up.. Worst customer service EVER. I will never rent from UHaul again. Terrible. Unhelpful. The truck was fine...the Experience was Horrible, Horrendous, and Heinous!! Hire some people to work on the customer service team. Maybe hire people who care about the customer because with the exception of ONE person, after talking and chatting with maybe 9 different people I got NO HELP whatsoever, Usually after waiting for 45 minutes to one hour I was transferred to yet another unhelpful person. The man who ran the drop off location was RUDE! Tried to get me to pay an extra day when I had returned the tuck 45 minutes before it was due. There was NO lockbox, mail slot, or drop off box for the keys. There was NO indication that it was even a Haul affiliate! Worst online and in person experience of my LIFE.. I should have been given some financial compensation for the HOURS I spent on hold with your 'customer service' team. Please consider emailing me if you want more or to give me compensation for this ridiculous service. dennis.matheson@gmail.com If you do not reach out I will consider this just another example of UHaul not caring about its customers. If you do not reach out I will assume this has not been read by anyone. If you do not reach out I will tell my story to all of my friends and on social media. You may consider this to be a threat or blackmail, I don't care.

Rating:

4.0

My rental experience went very well. No complaints with the location or anything else.

Rating:

1.0

I drove 11miles and charged for 51 miles!!!

Rating:

5.0

Nothing. My experience was enjoyable. 👍

Rating:

3.0

The truck was very dirty on the cab floor and centre console. The cargo area was dirty and not swept and there were stains on the walls. Other than those issues the truck drove well and operated as expected. The whole process was convenient and satisfactory.

Rating:

5.0

great service from U-Haul!!

Rating:

1.0

Terrible experience… will nvr recommend anyone to go to that location. Worst customer service i ever had

Rating:

1.0

Needs to improve customer service.

Rating:

4.0

There was paper and a discarded mask in the cab. I doubt it was sanitized.

Rating:

5.0

I am satisfied, no change for me

Rating:

1.0

Hey , i was charged for using not , I didn’t get keys of truck then i talk to Customer service she even didn’t help me then you guys charge me for 13 dollors

Rating:

3.0

I made a reservation online for the king George location by 108 ave for a 20 foot truck and was given a 15 foot truck in a location across town. I also paid for a furniture dolly which was NOT available. They refused to take cash or debit and because the pick up was located farther I paid about $50 more than originally estimated. I will not be using UHaul again and will NOT recommend it to anyone.

Rating:

5.0

Owner is awesome. I was scared due to other negative views. But the place is as I expected and service was also as expected. Guy even did back-in parking for me.

Rating:

5.0

The staff were very friendly and welcoming. Quick to help customers and just as welcoming and friendly on the return. I would highly recommend this location.

Rating:

1.0

The lady at Dawood pizza was so rude. She didn’t put the doly, blankets etc. In the truck which I ordered. She even asked me collect keys a day before the booking date at 9:00pm. When I said it’s a very short notice then she said it’s not her problem and the availability is not guaranteed. It was so frustrating. I will never use this location in future. AVOID THIS LOCATION

Rating:

1.0

No customer service skills; doing a UHAUL business in a meat and Pizza shop???? trying to blame me for a damage on a truck which I didn't do; No walk around the truck at the time of a truck pickup; Rude and yelling at customers when they can't handle the situation; Very unfriendly and unprofessional.

Rating:

1.0

It's a MEAT shop. The female who signed me in was not courteous and did not explain thijgs well. Despite my having booked online with material in advance, it still took over 10 minutes. Not using this location again. Horrible.

Rating:

5.0

Everything was fine. Thank you.

Rating:

3.0

The proprietor was excellent. Service was good. Whole experience was good.

Rating:

3.0

So, my experience with the Mobile Truck share was a nightmare to say the least! It took forever to upload a picture of myself (as I am black, and in the dark) for the system to approve because of the darkness. I was so close to giving up. Also, the location I chose was about to close and I was under the assumption that the keys would be in a lockbox somewhere! There was no instruction that i had to go during business hours! How can you use the 24/7 slogan!! Luckily there was a customer that was in the location that kept the business open for me to get the key or else I would have been livid! I will not use that service again.

Rating:

2.0

Not easy to find the place. Small sign hidden by hedge.

Rating:

4.0

was pleased that the truck worked well and was clean

Rating:

5.0

Smoker had been in the vehicle

Rating:

5.0

THANK YOU AGAIN GUYS YOUR TOTALLY THE BEST.

Rating:

5.0

Great customer service

Rating:

5.0

Lubricated Shutters

Rating:

2.0

Didn’t have enough furniture blankets as I requested and paid for. The Oil gauge on the truck would fluctuate only while driving. Overall disappointed how I was called to pick up the truck earlier as it was more convenient for the location

Rating:

5.0

Very friendly and quick!

Rating:

1.0

I went to pick up the truck after making the reservation, when I got to the place they mentioned they can’t honour the reservation because the guy who does the rental is off that day. I was shocked I had made reservation and already hired movers to come to house to put stuff in the Uhaul and they were waiting in my house. Long story short after calling Uhaul number the lady on the phone finally helped me out and said I can go and pick up the keys. It was pretty stressful knowing I won’t get a Uhaul rental when I have confirmation for pick up. I won’t rent from here again.

Rating:

5.0

The Gentleman in this location was extremely helpful and super nice. I will would 100% recommend this location

Rating:

5.0

Excellent service, will definitely rent again when needed.