Customer Reviews for Days Inn By Whyndham
(U-Haul Neighborhood Dealer)

17 reviews

1812 W Main St   Salem, IL 62881

(618) 740-4037

Location Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(618) 740-4037

1812 W Main St
Salem, IL 62881

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

In twenty years of using UHAUL, I have never been more dissatisfied. The inside of the truck was dirty and sticky. The brakes were almost shot to the point of being dangerous. I should have taken it back, but I had to move; no exceptions, and was afraid there wouldn't be another truck. Then there is your logistics. I had to drive an hour to get a truck, so that added two hours of additional driving, plus the extra fuel. I have never had to go that far to find a truck. To make it worse, in the middle of the move, AFTER I signed the agreement, you decided to change my drop point. I had a drop that 5 miles away, but because you needed the truck 30 minutes away, you wanted me to deliver it for you. And at a threat of charging me if I refused. Your CS was very rude. Think about this from my point. I left IL going to IN, and had made prior arrangements to get a ride from my scheduled drop point. Now you change my drop point for which I didn't have a ride? You cannot do that to your customers and think this is ok. Frankly if I had to drive an hour to pick up my truck, so the next customer can drive 30 to pick up theirs. This ended up being a moot point, because like I mentioned, the brakes were bad and were getting worse. I was not going to drive that truck in any heavy traffic. I opened a service ticket and dropped at the nearest location. I hope for your sake, someone took it out of service until the brakes were replaced.

KENDALL C. 
Rating:
5.0

It worked well,Only a few miles to pick-up,Lady was very nice.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Ruth B. 
Rating:
2.0

Picking up a U-Haul truck rental at a crack motel 20 miles farther out in the boonies than where I was supposed to was a bit unnerving. Was doing U-Haul business with the motel desk clerk who spoke very broken English and constantly diverted his attention to all kinds of other motel traffic (guests, mail delivery, etc.).

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

LAURIE W. 
Rating:
5.0

Everything was great!

JEFFERY H. 
Rating:
5.0

Nothing I can think of

JOHNNYLEE S. 
Rating:
1.0

Offer better rates then charge the customer what's best for them

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

Ian K. 
Rating:
5.0

The person that helped me hook up was friendly and helpful.

NELSONALLEN W. 
Rating:
1.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Eva S. 
Rating:
3.0

Customer did not leave a comment.

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

SHERRY M. 
Rating:
5.0

They unhooked for me..which wasn't expected..excellent help & really nice people...thank you...

REGINALD L. 
Rating:
3.0

On-line check in does not work U-haul website needs work

MATTHEW T. 
Rating:
5.0

Customer did not leave a comment.

Tina W. 
No reviews have been submitted for this location.

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