Great service, everything was on time and as promised. People very pleasant to deal with.
DAVID M
Customer Reviews for Dazzy Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The inner portion of the van provided was dirty, which was later blamed on myself and my passenger. The attendent wanted to charge an environmental fee upon return, which we refused (as we did not worsen the mess already there). We had ordered a mattress protector, which was not provided and had been erased from our invoice. We were not told to take photos of the van before leaving the lot, and as we were on a tight schedule didn't see the text telling us to do so until at our destination. The link would not work on my phone and then expired once sent to my passenger's. We ended up taking back-up photos at that time to protect ourselves.
JESSIE WI was given a contract and advised it would be $.99 a kilometre because when the truck was initially booked, it was at the Wellington site. A representative called back and offered a truck at the concession Street site. We went to pick the truck up and the battery was dead. About 45 minutes later, they were able to offer us another truck. When my husband returned the truck later in the day, it appears we were charged the original mileage without a discount! I will be requesting an adjustment.
kim mBetter service
RICHARD N