Not the db firearms fault, just experience was terrible. I booked a uhaul weeks ago. The day of, they shared they didn't have a truck for me. I booked a 26' truck and ended up with a 15' truck and small and I mean small trailer. Had stuff over 12' long and those items couldn't make the trip. Best part what I ended up with cost more than the 26' truck I ordered. Customer service tried to help but just felt like the company was super disorganized and didn't expect this from uhaul. Recommend calling days in advance to ensure you truest do have what you ordered
Cody L.
Customer Reviews for DB Firearms
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service!!!!!!
Norbert Y.the guys there are great and polite. It was an easy transaction.
RUBEN P.dealer was very helpful and freindly
JIM S.Second time renting from DB Firearms, always a smooth transaction dealing with Danny and his staff
Gary K.The toll policy wasn't clear enough. The person at this office told us to run through EZ pass lanes but then EZ pass lanes were saying "unpaid, call EZ pass". I called EZ pass and they said I might get fines for those unpaid tolls.
Maria K.Dan was friendly, helpful and very quick at checking the equipment out and in. Very good experience.
Joe B.They' were awesome. So helpful and friendly. Nice, clean and well organized facility Would highly recommend them and will definitely rent there again.
DAN B.Uhaul could not locate my phone to start the process- very frustrating.
Chris H.Absolutely nothing. The equipment was in excellent condition. The staff was friendly and knowledgeable. The staff took extra time to make sure I was familiar and comfortable with the equipment. Excellent service!!
Daniel S.I think the service is excellent
SILVIA L.Keep you associates well informed and presenting a happy presentation like they did when we purchased a rental.
Phillip M.Alter your billing. I rented the vehicle for about an hour and a half plus gas. Before I knew it, I got charged 52.00. I'd like to see rate reduction if you return it before your rental period is over. If I rented for four hours and return it after an hour and a half, you could be double dipping with the same truck but I don't see a dime of that.
Bill S.Nice easy going people to do business with
Sara M.Quick pick up and even faster return. No fuss. Smooth operation
Ronald F.Great service! Very friendly, informative, and helpful. One of the most pleasant experiences I've had renting a uhaul.
Michael H.The service was exceptional, and I will use him every chance I get!
ROY Y.Nothing. This is the best store I've seen yet. Zero hassle processing, plenty of entrances and exits for the lot, and plenty of room to park. This is now my store of choice for the area.
Christopher C.I'm very satisfied with their service. They were able to hook me up on short notice and I was on my way. Very happy
Robert K.Both agents were friendly and helpful. Very helpful. Pick up and drop off was a breeze. Absolutely will use them again.
Michael A.These guys were great. Now the person I spoke to on the phone about a pick up location, (no one at this place, again Dan was fantastic) was beyond rude and not helpful.
Thomas W.Very nice very easy process
Dominic A.I was unable to complete the drop off instructions on the app. It froze every time I had to upload a pic of the trailer. Left me uncertain about what to do since the business was already closed. I wound up taking my own pics and leaving.
MICHAEL G.Everything went great they let me cancel at the last minute and reserve it for the next day
CHUCK N.Best Uhaul experience yet. Great location!
Todd C.Facility wasn't open. Dropped off key in lockbox. So not enough information to rate.
Bernard M.Service was excellent
Tony W.Friendly Staff. No issues which we found in another location in the same area. Very professional.
YOGESH D.Eric was terrific and made the experience renting a boxtruck last minute very easy, will definitely use their service again!
Thomas E.Great people and place. I will be back
Mike H.Great service with a local feel. Very attentive
Russell G.A 6x12 cargo trailer, in my opinion should have a tongue Jack. Had a difficult time removing it from my hitch at return.
Dave S.The location was great! I was scheduled to pick up my truck from Daniel's in Harleysville, but when I got there as I'm trying to pick the truck up I realized the pickup location changed to DB Firearms I Telford. I only wish someone had advised me of the change
James N.Make sure the address on google is correct.
Thomas S.A+++++
ADAM I.Always excellent service
Tony W.DB Firearms what a great company ,they make it so easy to rent a u- haul . Great people to work with see ya soon
Tom F.The new owners are very accommodating. I wish them the best of success in the future. And I am certainly going to recognize them.
DAWN K.The owner and his helper were very pleasant to work with.
David S.Excellent service easy pick up and drop off
Tom F.Thank you for helping make my move a smooth one.
Hicham N.