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Darrell S
Customer Reviews for DB Firearms
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep doing what you’re doing
GLENN MThe ratchet mechanisms for wheel tie-downs are difficult to use at best. In this case, the right (starboard) ratchet was worn or bent such that, when straightening the device and lifting the release triggers, the cam that holds the mechanism free for release would fail to stay in place and cause the release to repeatedly fail. These ratchets require more frequent inspection/maintenance/replacement.
Richard Ffriendly and courteous service. availability of vehicles. great selection. great price.
NUNKNINA Jfriendly and courteous service. availability of vehicles. great selection. great price.
NUNKNINA JIt was a great experience working with UHaul rentals at DB Firearms. Very friendly & fast service.
Jessica HThe location manager and owner very professional and knowledgeable about other topics ie: fire arms and state laws always a pleasure to rent from this location
CHARLTON BThey didn’t have a hand truck and didn’t tell us. Pick up was suppose to be mobile/contactless. Didn’t have directions to go inside. Location said closed so I had no clue to go inside. Finally tried the door and it was actually open. There should have been clear instructions.
TYLER BExcellent customer service.
Trudy IDan was awesome.... Thank you!
CHAD EThe Telford U-Haul location is top notch. All their equipment is up to snuff, and the staff is very helpful
mike mI was told I could bring my equipment back later than the originally agreed upon time and it would be no problem, but when I did that I got charged $40 in late fees. This doubled the cost of my rental. There are also several political signs inside of the business which seems inappropriate for a uhaul associated business.
MARY PHad a problem with back door on truck but it was strictly bad luck have rented from this location several times without any trouble.
craig CThe business should communicate that there is a $19.95 rental rate and a $39.90 rental charge. This caught us off guard. We had to inflate the tire on the truck. As soon as we got in we saw the alert for low tire pressure.
SAMUEL PThis is the best U-Haul location I've ever been to. That's out of something like 10 or 12 over my lifetime. Aside from the owner and staff being an example to follow for all retail businesses in existence today, the lot is extremely easy to get in and out of with a trailer in tow.
Christopher Cprompt, courteous service.
EDWARD SFriendly and fast!
JUSTIN LThe ap to pick up the truck is always very glitchy , which is a pain
Robert SDB Fireamrs is your finest Uhaul dealer, and Ive been to more than a few of your other dealers and had a much lesser experience.
DANIEL SIf everyone has the same experience I had then this location will always be among the tip reated
JOSEPH SSecond time we rented a truck to do our moving and the reservation and equipment were great.
WALTER ASuper friendly customer service, both on agency level and on the scheduling calls.
RONALD MU haul needs to have bigger tire retaining web hold downs on thier auto transport...newer vehicles are all getting bigger n bigger diameter tires..
DANIEL GEmployees are very friendly and helpful
SUSAN SEven though I was happy with the rental I rented it from 5pm Tuesday-Thursday 6pm I got told on Wednesday that if I had it back before they closed 6pm flat they wouldn’t charge me for the 3rd day and that was a lie and really pissed me off as I paid extra people to help me get it unloaded in time. I’ll continue using this location for their other services as that is the main reason I used them for their u haul service but this was bullshit. Based on the bill that was sent to me. I’m planning to try and get a reimbursement for the one extra day as it’s bullshit I got charged 24 hours for 1 effing hour when I said I wouldn’t. I rented from them for all my u haul uses if I end up not getting money back for the one day I will not be any longer. That to approve .. don’t tell people things if they are not true we would have had it back by 5 if this was the case. I even walked in and said see I had it back by 6 and they said fantastic your taken care of.
JACOB WEverything was good. Reservation took very little time and pick up took about 5 minutes. I have rented from other places before and this is clearly the only spot that knows what they are doing!
KIM PTrouble with early hours pick up] using android phone.
N LWeeks before my moving day, I ordered a moving truck, two dollies and 50 furniture blankets to be picked up at an address close to me. My location of pick up was changed twice by Uhaul and there were no dollies or furniture blankets for my move. Definitely disappointed with this service.
DARRYL BI would have liked to see more friendly and attentive customer service.
Mariam H2nd time dropping off at location. Can’t be any easier
Michael LI called the location in crisis, stuck on the highway and i was accommodated with all the equipment i needed. The staff was professional and very courteous. i was treated like a valued customer and I would refer anyone to do their business at this location.
CONFESOR Nyes, only I would have preferred a location (for a one way trip pickup) closer to my home in Lansdale PA.
GARY BAs always, these guys are the best of the best in all regards. I won't go anywhere else.
ADAM MThe people were friendly and professional. They checked the truck in immediately and issued my receipt right away. I would recommend this U-Haul site
ELMER KIt was easy and perfect for what we needed
DENNIS AThe staff are so easy to deal with at this location, makes the process run smoothly
BENJAMIN JThe person on site was thorough in setting the trailer up for me and tested all connections and lighting. The process was quick and painless.
PHILLIP JYes I on route 78 westbound I had a tire blowout on the trailer they come out took care of me in an hour, and I was on my way had no other problems.
JEFFREY BD&B Firearms is the "only" place I will go to utilize the U-Haul Services. Dan is well informed on the rental process and very safety conscious. Excellent work and assistance. Thank You Chuck Brooks 215.896.7830
CHARLES BThey were quick and very helpful. It was a joy to rent from them. Would do it again no question.
FRANCES EI am happy we found this U-Haul location and will definitely be back. Very friendly and helpful staff. Even more so than when I’ve gone to a corporate location.
EMILY SI greatly appreciate the movers referrals! We’re prompt and professional.
JENNIFER LNice folks but you need to go inside for the keys because they don’t keep the keys in the boxes. No point to the app if I have to go inside.
Andrew SAlignment is hazardous. If I didn’t have the truck loaded I would have sent the truck back. As a professional truck driver I had my concerns. You’re going to kill somebody especially someone that doesn’t know how to drive an oversized vehicle. I will not be using U-Haul anytime soon.
TOM BQuick, easy pick up and delivery. Clean and well maintained vehicle. Excelkent customer service. Everything was great!
Charles SExcelen tráiler clean etc
GREGORIO F