i rented a 10 ft. box truck,used it 2\12 hrs. went 22 miles and was charged $60.00 in fuel cost' i spoke to someone on line about it,he said he turned over to another person. that was the last i heard about it. Go to home depot for a better deal.
LEO BENEDETTO
Customer Reviews for DB Firearms
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Well run business.
John GogelExcellent and friendly customer service.
Larry WaitersVery nice staff - had my truck ready. The gas tank only had 1/16th of a tank so I had to get gas right away - which ultimately wasted a lot of money in the end. If we need to return at 1/4th tank, we should receive it that way too.
Chelsea BronsteinMak sure they clean between each use. My son has.an allergy to gluten, he was driving the van, and he got sick because the previous driver was drinking Heinekens as the beer was spilled all over the steering wheel. It literally made him sick. Also, the Uhaul shook horrendously over 30 miles per hour it was extremely unsafe. It was filthy inside and out, and the broom provided was broken. It took us longer to drive
Danielle MetzlerAs always the staff are friendly,professional, and efficient. Any time I have a need for a rented truck this is were I go
David BreuningMike was extremely helpful and took care of everything for me. He made pick up and drop off a breeze!
David FoxService was quick and concise.
MARK STROUSEFriendly and efficient. Would highly reccomend.
Edward Simsnothing, just overall nice, honest, good people.
Johnny LamGreat people to work with
Angel MonetEquipment was old but functional.
RODNEY POTTIEGERAre car transport was dropped off and we got all the needed here. Great customer service from Brian. We will definitely use this location and recommend them to are. Friends and family.
STANLEY CHOYNACKYThe first location I went to on route 309 left me feeling lied to. I had a week old confirmed reservation and he said it was at another location. It was clearly written as his location. He sent me to DB firearms and they were perfectly fine. I was told that the reservation was changed while I drove between locations. Feels slimy and usually it is when the guy says so.
Brian ThompsonUsing the app to pick up was a poor experience. Slow response from the agent while waiting for approval (for a previous customer especially). The app process is also very vulnerable to poor cell reception. There are also too many steps to the mobile pickup compared to going to the counter. The counter staff were good at getting my key when the app process was horrible. Will never use the app again unless picking up or dropping off out of hours.
Greg FalcioneWas charged a refuel fee when I returned the vehicle with the same amount of gas I picked it up with.
Emily LanganNice roomy lot.
alan StendalVery accommadating and reasonably priced
DEAN JOHNSONWe have rented from this location several times. Professional, timely, friendly and clean. Highly recommend.
Shannon MullaneEasy transaction for both pick up and return. Owner is friendly and laid back/easy going. I would definitely rent from this business again!
PAMELA CAMPANY-SNYDERJim was very kind and helpful. I am definitely returning back at this location for renting again. Thank you for all your help.
Vishal DoshiStaff were polite and professional
Charlton BrownEasy drop off with no hassle
philiip clemensPerfect
Dan GrendonSuper people. Wide selection of rentals.
Mark ClymerSeamless from reservation to return. No issues
CHRIS SHINNERSThey were closed when I got there but helped anyway
Kevin KrauseVery friendly attendant, easy, quick, painless drop off.
Herbert HeinzmannDan and his team do a great job!! Keep up the great customer service!!
Charles BrooksAwesome experience! Love that team in Telford!
CHAD ERIEthe great service The employees. They are cheerful , They give a lot of attention to the customer pass all the necessary guidelines to the customer
gillberto dacostaI THOUGHT I rented a cargo van to be picked up at Barry’s Auto sales in Pottstown PA, when I there to pick up on the APP it said I was getting a 15ft box truck (I ordered a cargo van) and now I have to drive 45 minutes to pick it up in Telford PA, I’m stuck and need it for a catering job, no call no email saying the didn’t have a van available or nothing available at Barry’s, I could have made plans Truck costs more also I know I a small fish, but not sure I can use U-Haul again
David BrennanThere were a lot of different options on the lot, though most were booked. The owners were friendly and made sure I had the trailer I needed. Returning the trailer was uneventful. My only issue was that the trailer had a lot of debris and could have been swept out before we took it.
KEITH HEINDLvery good service and treatment I recommend it
ALEXANDER RIVERA-GUEVARAGot a trailer that did not have a crank to lift up for removing from my hitch. Very heavy not to have one. Almost couldn't get unhooked! Also rented railer with ramp... it was a flip down that was about 2ft. long. Made things difficult. That was my fault for not looking at it when I got it. Good trailer aside from those things.
MATT BERGERInclude ratchet straps rental instead of purchase.
Angelique QuinnBest location in our area. The lot is easy to navigate and the entrance/exit is on a slow side road. The checkout is lightning fast with no nonsense, and you'll be out on the road in no time. With other locations I always seemed to be calling the U-haul toll free number for issues. I haven't had to call that number since I started using this guy's store, which is about 2 years now.
Christopher ConleyHorrible experience- was not the Telford location- it started with Quakertown location where I made the original reservation. I was not contacted that my reservation was moved to 40min away in Perkiomenville Pa. Having to be on the phone for over an hour trying to get another uhaul that I wasn't paying over $50 in mileage just to go pick up the truck and go to my location to move things. Ridiculous that you need to pay by the mileage when the location can not accommodate your reservation and doesn't contact you.
Shae ReberOther than NOT being informed my pickup location had changed until I arrived to pick up my truck in Sellersville, it was a good experience. It was VERY inconvenient!
JOHN OTRUPCHAKThe app worked great for a hands free drop off
Matt MarshallLocation drop off which was determined by uhaul was too far away from where I moved. Site 15 miles away but Due to traffic 35 minutes to reach drop off site. So over 1 hour round trip to return. Yet had other uhaul dealers closer but they wouldn’t take trailers. They only handle trucks. If you’re a uhaul dealer then you should have to take ALL return rental equipment. Uhaul picks the closest location but has no idea of roads & amount of traffic and time it will take to reach that destination. This is a uhaul issue & NOT the drop off site issue. Uhaul needs to correct this.
DIANE NOONEWay to expensive
KEITH RISTEmployees were courteous and very helpful. Best U-Haul location I have ever used!
JEREMIAH GOLDSWORTHYUhaul had a computer problem that day. Db still managed to place our order. Returning the truck was very fast the next day. Emailed me the receipt the same day. It was an excellent experience with DB Guns in Telford PA. Thanks
JOHN KUZIOHave more hooks up in the middle & up high for easier strapping down heavier objects.
DAVID DEVINCENTGreat customer service
JAMES DEEVery friendly and helpful service.
Thomas Keane IIII wasn't able to use the mobile return when I actually returned the vehicle as I wasn't given the option while using my phone. I had to fill out the return from my laptop after I got back home.
Dennis ShullThe bed of pickup had some trash in it but, otherwise, all was great.
Wayne LahrMike was awesome i will be going on google and leaving a rating as well
Dave ConardVery easy process. Gentleman in the office was both pleasant and helpful. Would definitely rent at this location again.
Sheryl careyGreat service, friendly and helpful.
John BaskinAwesome service
CHAD ERIE