Customer Reviews for DDM Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of DDM Automotive

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Andrew S. on

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my final bill has an extra day rental of $40 however I returned the truck on time.

Jason G. on

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Customer did not leave a comment.

PAUL T. on

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U-Haul sent me two approved drop off locations one included 11719 OLD NATIONAL PIKE NEW MARKET, MD 21774. When I arrived at this location I was rudely told by the employee that I could not drop off there. He turned me away which was an inconvenience to me and my family and claimed there was no parking although both vehicles were in parking spots. I had to go to a different location although it should’ve been U-Haul’s responsibility to coordinate a different drop off. U-Haul should have allowed me to drop off at my original location and then had a different location come and get the vehicles. If I make a mistake by not fueling up the vehicle at drop off or damaging the vehicle then I am held responsible. But if U-Haul makes a mistake and gives me incorrect information which ends up being an inconvenience to me I am somehow also responsible. I do not recommend anyone doing business with the following U-Haul location: 11719 OLD NATIONAL PIKE NEW MARKET, MD 21774. However the U-Haul location that I ended up dropping off my vehicles was very helpful.

Carsten D. on

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Andy was excellent...ready for us, eady to talk to..., gave us good information...THANKS

Martin R. on

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Patrick G. on

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Terrence S. on

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Great all around experience

Nancy B. on

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The office was smoke-filled. The woman working appeared to be on drugs - she couldn't stop moving her arms and legs.

Thomas A. on

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Doug H. on

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Ollie W. on

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Brian W. on

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Very sketchy establishment. Poor signage. Bad location. Very dirty, employees were dirty and greasy while conducting business.

Darrin M. on

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William A. on

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Stephen L. on

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Jacob B. on

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Joe F. on

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John H. on

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Kelly H. on

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The staff was very friendly and professional

Brian K. on

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Shane C. on

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Everyone that helped me was very friendly, and made my experience easy and stress free.

Gary S. on

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Nice people. Very helpful

jody S. on

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Customer did not leave a comment.

Timothy G. on

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Pick up office smelled like a kennel, truck was stuck in ice in a grassy area which had dog poop everywhere

Rick C. on

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Craig P. on

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Andie at DDM Automotive was so incredibly helpful and professional. She made the renting experience easy and answered all of my (many) questions. The truck was clean and well maintained. Thanks for everything!

Glenn H. on

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Truck was in great condition, with a full tank of gas. Associate was nice/helpful enough. Facilities and computer were VERY slow, and unprofessional. Associate was not wearing shoes, and the location smelled like a carton of cigarettes had been smoked inside. I left smelling like I had smoked a pack and was only in there for 15 minutes. The office was very dirty inside and uncomfortable.

abdul nabi S. on

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EDGARDO P. on

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I was extremely impressed with the professionalism afforded to me by the agent, this specially good during times when you need in my case a car mover for an emergency tow.

Kevin M. on

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Pat K. on

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