Customer Reviews for DeFebo Graphics
(U-Haul Neighborhood Dealer)

Rating:

5.0

Employee was very nice and helpful.

Rating:

1.0

Nothing. The truck I rented was unsafe for travel let alone to be rented. The rear left outside wheel almost came off while I was driving. When I pulled over to inspect the wheel there were only two of the eight lug nuts remaining. The other six had broken off, three of which had been broken off for at least several days if not weeks. I called U-Haul roadside service, a mechanic showed up two hours later. That mechanic traveled over an hour to come try and fix the truck. The mechanic could not fix the truck so several hours later we were towed to a garage/mechanic located twenty minutes from where we broke down. That mechanic explained had he been called first he could have fixed the truck and had us back on the road quickly. When the truck was finally fixed eleven (11) hours had gone by. I was traveling with my 14 year old son, we were stuck in a parking lot or garage for 8 hours before we got somewhere warm. The temperature was in the mid 20’s and very windy. We finally got back on the road the next day. I am very dissatisfied and disappointed with this experience. No one contacted me after this ordeal, which could have had a catastrophic outcome had I been driving at highway speed and the last two lug nuts failed. I know the photos and mechanic reports have been logged in the U-Haul system so this is all documented. I have rented U-Haul vehicles for thirty years, the fact no one contacted me to discuss this situation is unacceptable.