That all trucks are turned so you can just drive off with no issues.
charissa A.
Customer Reviews for Deans Tire & Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No comment- excellent experience
Alan Z.Ensure that pick up location has a key box. Had to drive to another location to get keys.
Willie W.The truck was dirty and smelled of cigarettes and it wasn't ready when I got there. I had to maneuver it through other trucks to get it out. I feel like I'm suppose to get the 50 dollars that's guaranteed if your trucks not ready because my truck was not ready at all!!
Angelique P.Great service
JIMMY S.place is even closed on a Saturday of all days, the equipment i rented was not in the truck, back of truck was filthy, had to use a lock box that we could barely get unlocked because it was so rusted, never again
Shelly F.No additional comments.
SANDRA T.Make sure that the dealer inspects the trucks. Don't try to add additional mileage than what is actually used. I got robbed on this deal but I won't ever use this company or Uhaul again.
Chester C.Don't rent from this location!!! He over charges!! Told us price went up double the amount. You do all transactions over the phone. You need to find out how much before giving credit cardinformation!!! He does not offer price you should ask before giving credit card info!!!
milton C.I don't understand why I got a bill for 298.00 when I pd 68.00 for the first day and 65.00 for an extra day and it was turn in clean and had the same amount of gas as when I got it? 2hrs after it was turned in ???
Kelly P.Like Carlos with my pickup process, Dean was well able to handle the drop-off process in the most professional manner.
Arthur T.It would be helpful to know that the business is closed on Saturday for drop off.
Keauntae B.My second time reserving my U-Haul service at Dean's Tire Service. Excellent communication and customer service! Highly recommended.
Hugo M.The truck was not clean on the inside or out. Previous person who rented it did not clean it up or clean it out. I rent a dolly and it was not with the truck and had to fuss with the drop off location
Micheal M.Have more available trucks (5*10)'s, on each site. Those 10*15's are a little harder to handle in some places. 👍
Tabitha N.I was told gas was below required level (1/4 tank) although I had put in gas 10 minutes prior to returning. There's no way I burned that much gas by driving 5 miles.
Millicent G.I reserved a 15' truck. That truck was not returned on time. I was given a 26' truck. I reserved a furniture dolly. It was not returned also. I was given a discounted price on equipment. Your company should fine the individual $100 for being late and the $100 given to the person who was inconvenienced. This would be excellent public relations. I need another rental truck in two weeks but I'll rent from another. U-Haul will not be rewarded by me for a lousy job. $100 would have made me feel better.
Roger S.These guys are just super helpful and friendly. When he found out our moving plans he offered to let me leave the tow dolly there until the truck was loaded. This was so helpful. And then he came out and helped me load the car properly. This just left me feeling so thankful that someone still knows what service is. Thank you Dean
Wayne L.Great job
Thomas R.I called Deans Tire and Service Center 10 days before the pick up date. I was assured that I could pick up the truck at 8 am at their desk when they open. I arrived on the pick up date at 7:58 am and waited until 8:15. I FINALLY noticed a small sign attached near the top of their door that said they would be closed through the weekend. I had workers waiting to load the truck. $$$ I eventually spoke with someone at U-Haul and they told me that I could pick up the truck online. The website was somewhat convoluted and kept sending me in a circle. I'm not a computer whiz, but I do know how to navigate most websites. I called again and spoke with someone named Sherry. She was very patient and very helpful. Somehow a bogus address had been entered as my email address. She corrected it, and the pick up process finished quickly. I was not dissatisfied with the service and response I received from U-Haul. Once again, your representative, Sherry, was very helpful. She could sense my frustration, and worked very hard to resolve the matter. I do feel that Dean's Tire and Service Center was unprofessional in not informing me that they would be closed and that I could still pick up online. Had they done so, I could have completed the necessary steps for pick up ahead of time and saved valuable time and money. I would not recommend them as a U-Haul dealer to others.
Michael K.It was an excellent experience. Clean vehicle and easy to operate.
Terry K.This location was fine but I only arrived here after searching for the original drop off in Mt. Vernon only to discover that it no longer exists! I wasted over and hour searching and trying to get an agent on the phone to assist. Wait time was TOO long.
MILLICENT F.Air conditioner quite working a few times
Robert H.Every thing good
Troy R.We were supposed to get 24 pads...never got them. The manager was supposed to deliver them to our house since there were none at Deans Tire Center. Called twice during the loading but no one arrived. While loading, we discovered water leaking in the truck. We were told someone would stop by and put tape on the leak. No one showed up. We wont use Dean's again.
Richard R.Nothing. Great experience.
WESLEY W.Good folks
eddie B.The original drop off location refused to take the trailer but Deans was very helpful and took the unit.
James G.I have an overdrafted bank account due to being charged charges for an empty gas tank that was not empty when it was dropped off
Ebony S.ADVERTISE RIGHT. You are all posting $19.99 or $29.99 and then when we go pay its close to $200.00 and these are the towed trailers not trucks. These ads are deceiving to customers. ADVERTISE RIGHT. Its about the ADS not the dealers.
Winston D.None
Daniel M.Do not send them to the location on 1st St in Vidalia, Ga. The location on McIntosh were amazing and helped me when I was in a rush
Bryan S.Mr. Dean was very kind and prompt. He explained everything to us clearly and even assisted to answer any questions we could have after dropping off at a different location. I highly recommend this location!
Tabitha C.Always go and recommend Dean's
Nancy C.Did not ask for insurance coverage and was charged for it anyway.
Barry H.I was very disappointed that the equipment I reserved (26' truck) was not available and my only choice was a 20' truck. Because of this I was not able to move all of my belongings and now have to spend another almost $500 to complete my move by renting another truck. If I had another choice in the small town of Vidalia I would take it instead of, once again, using U-haul.
Larry P.Shop rite location refused to take the truck. Caused alot of problems
Lavonia B.Deans Tire is squared away!
John L.Staff and management at Deans are always courteous and efficient; I would recommend this location to anyone.
Robert B.I had to clean the cab before I used there was melted candy or popcycle in the cup holders and on the console area. I had to sweep out the cargo area very dusty and dirty
James A.