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TINA B
Customer Reviews for Decatur Hardware & Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy drop off and very nice staff
PAMELA NThanks guys!
MARY AChris provides excellent customer service.
WILLIAM Mlots of complimentary thoughts: Fast, friendly, courteous, helpful. All U-Haul staff deserves a raise!
CHARLES YVery poor customer service on Uhaul rental. Treated the uhaul customer like we didn’t matter made the uhaul customers wait whip he attended to his other customers. This placed needs better customer service for Uhaul representatives
ROBERT WI did self drop off so I didn't talk to anyone.
CHAD TInspection of the equipment.
ROY KExcellent service
CHARLES OFast service.
Timothy SEverything was perfect
MARIA LThe customer rep was very helpful and nice. He was thorough with all instructions. The best experience I've ever had with your company.
VICTORIA SNothing, everyone was great. Thank you
STEVEN CWow. Marvelous. Wonderful. I called them to verify that it was a drop off location. The young gal I talked to over the phone was most helpful and friendly. I arrived, parked, went inside and met another employee who actually handled the U-Haul paperwork (computer check-in). I was in and out within just a few minutes. My kiddos to them!!
LYNFORD BGreat service!!
Rocky GVery nice and kind
Justice WNothing
SAMUEL Bthe employees were capable, friendly and happy to help.
Chad CSometime that previously rented this unit left spilled soda in the back of the vehicle I had to clean
JOSEPH SEasy process the entire way. Equipment was in good condition
AUSTIN CEverything was great.
Barbara FWe appreciate the quick and friendly service!
Katherine MThe staff was friendly but unfortunately only had the trailer for about 20 minutes the car was to low to get onto it so I returned it immediately but since it left the lot was still charged
Christopher JDrop off went quickly and efficiently. The attendant took care of everything and issued a receipt immediately.
Gary MRight brake light was out, and something wrong with steering passenger side mirror would not stay in correct postion for driver. I really hope that vehicle gets fixed before something bad happens to someone. Steering is very wobbly and unsteady once 50mph is reached. Me and my fiance felt unsafe, we just took it slow on our way to our destination and our way back home.
Shelby HPlace was closed at drop off. Place is run down and filthy. Glad we didn’t have to go inside. The attached businesses were falling apart and sketchy looking. Place looked abandoned
Michelle MGreat service!!
Sabrina MI have rented trucks there before they always do a great job very friendly very nice. Just a great place to do business.
GERALD VVery quick and easy. Very thankful they let me know the 10ft did not have a ramp so I easily upgraded to the 15ft .
Christal SVery easy process and reasonable prices
DEBORA WDidn't even make it in the store gentlemen came out met me in parking lot checked in vehicle
Ricky HEverything was great and Sunday drop off was nice
Allen VNot a thing the team there was knowledgable and helpful.
Joseph Mi used two different credit cards one to reserve and then a different to pay the actual bill. both cards show a full charge/ please correct and let me know.
Beverly CThis location has a big lot making it easy to drop off the vehicle. It was very convenient.
STEVEN Deverything went great..
Paul CVery nice people to rent anything from they work very hard to make sure you’re happy. I would recommend them to everybody..
GERALD VAlways very friendly and very prompt. Never had a problem with them.
Jason JI had requested a nearby location that was open that day but for some reason got pushed off to this location where they weren’t open so the app became necessary.
Paul HDrop off was very quick and easy. Thankyou
Jody SAwesome
Don BFull of dog hair!!
Elizabeth RI was greeted as soon as I walked in the door. The truck was checked very quickly. I recommend this location.
jesse rVery knowledgeable, super friendly, easy-to-use process.
JOHN KVery happy! No improvements necessary!!
ROGER W