Annoying squealing noise from engine compartment. Possible bad idler pulley. I'm glad I had a short trip. The noise would have been intolerable for someone using this vehicle on a long trip.
GLEN H
Customer Reviews for Deli Food Xpress
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast, Easy. Thank you!
ADAM MThe location was fine. But I was supposed to pick up the truck Friday at 6PM and sat on hold with customer support for an hour to be told I had to come back the next day. Customer Support was not helpful. I drove an hour round trip to get there and the lady was less than understanding. She gave me my $50 deposit back, which to my understanding I would have gotten back anyways. Very frustrating when you have people helping you move from 5 hours away and you have to wait 12 hour to get the truck.
Veronica HThe person at this location was fine and did her job. Uhaul was supposed to have a 20 foot truck at a location near my house. I made the reservation quite a bit in advance. They called the day before I was to pick up the truck and informed me the one I wanted was not available but I could pick up a much smaller one a 35 minute drive away. They refused to do anything to make it right. Will be looking at other companies in the future. Uhaul has lost a customer.
Paul Wgo away from the mobile check out
Kevin PThe location was out of my way. Other than that, it seemed to be great.
Bryan KThe service provider did not have pads that were ordered for the move. The service provider would not allow a return to the point of rental to add a second driver that would be picked up. The truck was fine.
Eric SMy drop off comments summarize this experience. The pickup location was okay but we did not arrive here until after many issues and stresses in the first place. I will also add we were not informed from this location we would be billed four extra over the original bill as originally I was supposed to pick up and drop off in Oak Creek but we ended up having to pick up in Racine and drop off in Oak Creek. More of this is noted in detail and the other comment section on the drop-off
AARON LVery smooth
Elmer MWe were charged for furniture pads and never received them the location we picked up truck from didn't have them. I am looking to be refunded for the pads
Jonathan TReason for lower rating: The location was not open for U-haul customers. I'm not certain but I don't think this was the locations fault rather it had to do with how it was it was scheduled.
Russell YVery helpful and professional
gerry bEnsure their systems work!
Monisha HNot have the sales person lie to me about getting half my money back in if I turned it in within two days which I did. Then got told different
LarryG WNot a thing! It was easy in and easy out. Definitely will use them again!
JEANNE LNone. The truck was great and the staff was very friendlt. Will rent from them again.
David TThe price was outrageous.
James KCustomer service was the best I've experienced in renting a vehicle. Very professional but sincere. I'll be back. A+ rating
SUSAN RHave a map in the glove compartment. (WI to IL locations)
CELESTE MNo person to process rental. All was done on 800 number. Very disappointing.
MICHAEL HWould recommend your service to family or friends.
CARL JI was never called that my truck was ready for me to pick up I had to call uhaul my self to find out. When I arrived an hour after I called uhaul they were not ready for me to pick the truck up. I was given no paper work when I picked up the truck. No receipt when I picked up the truck or dropped off the truck. They did not go over the truck with me for the damage already on the truck. I did not receive the uhaul paper that described damages already on the truck and rhe gas level that I had to return the truck at.
LINDSEY MNice lady and after calling everywhere in my area to drop off a 20 foot truck, we drove 10 miles to get here. Overall, I would NEVER rent from uhaul again. Awful customer service at the regional building.
KATHRINE GEverything was perfect. The employees were knowledgeable and caring. The tricks were brand new and clean!
Robert Lthe location was easy to get to, and very helpful
HELEN MEmployee didn't know anything about procedures.
MICHAEL SThe usual representative wasn't there when I returned the truck, but the lady working at the service station counter was very helpful and polite.
KIM SBasically a quicky mart and the manager was not there who issues the uhauls. Thankfully the store employee was willing to go the extra mile and make a few phone calls. Unfortunately, there was no employees to help us attach the car transport.
derek wHave someone available to help connect trailer to vehicle.
EUGENE BThe lady that worked with me was on a social call on her cell phone, while working with me and other customers. I would drive further to another location next time I rent from UHAUL
SALEEM SEveryone was helpful and knowledgable.
DONALD SFriendly
JAMES BVery helpful.
wayne dThe truck was great. The service was extremely slow! It took a minimum 45 minutes from the time we began being served. I don't know what the problem was but it took way too long! She couldn't print my receipt so tried to email the receipt which took another 10 minutes.
ALISON GJasmin was very professional and helpful.
JIM KI ordered one dozen blankets and received only 6. They did not have anymore and adjusted my cost.
SIBYLLE WWe dropped of on a non-business day.
LAURA OMy problem is not with the locations but with the U-haul website and the facility in Oak Creek. Not only did they attempt to schedule my move for noon when I advised that I needed it by 6AM they also told me that I could pick up my truck at a location a half a mile from me until 9pm on the day of the move. Ten minutes prior to 6PM they call and say that the place is closing at six and that I would have to go to the north side of milwaukee to get my truck which, as it turns out, is in a REALLY bad neighborhood. Thankfully the people at the station on six mile road worked with me but U-Haul has made this the WORST move I've ever had!
DUSTIN BBe more prepared before my arrival
JASON CGet Cruise Control on All trucks
DAN KI rented a 17" truck with a flat bed to move my car long distance. I was happy to find that the flatbed was hook up to the truck already and that I could drive right out of the parking lot.
AMANDA WHave universal wiring harnesses! At other locations in the past they always had them. Had to chase one down in a town I don't live in. Problems with the door opening smoothly...like it was coming off track. Staff was very friendly at pickup, fast transaction, just wish they had more accessories to offer.
DAVID FI didnt ask for the truck to be dropped off @ this location... This location is 10 miles one way out of my way which wasted fuel. Also the truck was less than a quarter tank full when I picked it up... If I am required to leave 3/4 of a tank of fuel in it when I drop it off why didnt it have 3/4 of a tank in it when I picked it up? WILL NEVER USE UHAUL AGAIN
ROBERT DWe were told that their would be someone to help us hook up to our vehicle and there was not, and it was parked in a puddle of water that was an inch deep. Not good at all.
MARSHA KDo not have a person there on a regular basis and then they did not show up when we were told they would be there.
RACHEL DVery helpful person at gas station.
RYAN BVery nasty never will I go there again
erik nI had to wait 15 minutes for the owner to show up as he was the onlt person who could help with Uhaul and was then told by him I did not have to wait that I could have just dropped off the equipment. Not good as I needed a receipt and their acceptance of the equipment. The owner was also inconsiderate in that he was talking on his cell phone via bluetooth the whole time and was just barely paying attention to me to finish out the transaction. Very disappointing
JIM WFor starters, I requested a truck in Kenosha. I actually got a truck in Oak Creek which cost my own personal vehicle and the truck more money in gas even though they gave me more miles, it was still more money. When I called to ask questions, I was hung up on for saying I needed to have someone who could help me. I also was told I could pick up the truck at 11 but the person wasn't there to help me until noon. The customer service was horrible, nobody was willing to help me just keep reminding me that I "checked a box". I will NEVER use uhaul again and will make sure all of my friends/family know how horrible the experience is and to not ever spend money with this company.
SARA TThe people at the dropoff had no idea what they needed to do. I had to suggest that they keep a copy of my contract. They had very poor service and I was concerned that they would not be on top of the records and that I would be charged or something. I will not be using this location ever again in the future.
BRIAN WAll tires were low on air. I filled the tires to specs. Trailer was filthy inside, I cleaned it out before I used it. There was no one there to help put the trailer on the hitch. I had to call 2 friends to come and help me.
MICHAEL MThe attendant had to call and wake up the U-haul agent (10:00 a.m.) I also called ahead to let them know what time I would be there, and I had to wait about 25 minutes for the gal to show up.
THOMAS PAll tires needed air. One tire was 20 pounds low!
Michael MOnly one person knew how to check out customers on U-Haul. The cashier had to call this person in, and we had to wait until this person arrived.
BRIAN S