We rented a trailer to move some items across several states, but it did not have a license plate. This required us to exchange the trailer. Taylor, the area field manager for Bolivia, North Carolina, jumped in to fix the issue and was very supportive, professional and amazingly helpful!!Jeffrey D.
Customer Reviews for Delightful Dog Grooming
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice and accommodating people to assist at this location. I will definitely return here again.Kevin L.
Customer did not leave a comment.ROBERT D.
Very friendly people a pleasure to do business withMICHAELCHARLES J.
Very friendlyKirby H.
Nothing. Great service. Quick and easy.Scott K.
Not sure? Everything worked perfect for me.Gregoru G.
Customer did not leave a comment.WIL W.
Customer did not leave a comment.HENRYWEBSTER B.
No one was there when I dropped off, even though it was about 2pm. The buildings appear run down, but since no one was there I didn't go inside. The placement of the other uhaul trucks did make it obvious that I was in the right location. I did try to call in advance and no one answered the phone.MELISSA F.
Customer did not leave a comment.WILLIAM S.
Customer did not leave a comment.John G.
Customer did not leave a comment.Robert L.
This location needs a utility van!Brendan G.
Customer did not leave a comment.DONNA M.
The folks at this location are great! Very friendly and professional. I'll use them again.Erin F.
This may have been my fault. But I never received any paperwork saying that the trailer had been turned in. And believe it or not several weeks later I received a notification saying that the trailer hadn't been turned in. I called you all about this problem and they took care of it for me. I did have a picture where I dropped the trailer off at the rider location near Bolivia North Carolina and just as I snapped the picture the lady from the U-Haul place had stepped around the corner so I had her in the photo. Overall everything was perfect.glenn T.
This location was only 3 miles from the arrival point but Uhaul wanted me to travel 20 miles to drop off. This location help me by changing the location and took the trailer 2 days early. Even though I never got a copy of the contract, this location took care of everything.Faustino G.
Service is always excellent at this location, we have used several times. Very friendly service and always have equipment for our needs. Would definitely recommend this location. We will for sure use them for our future needs.vicki W.
One thing that cannot be helped is internet service. It made it a challenge to use mobile dropoff. But, other than that it was an easy transaction. Employee who helped me pick up the truck was very nice and helpful.Ronald L.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.Richard L.
great people great serviceMarc D.
Customer did not leave a comment.Harold R.
Very helpful, fast and efficient!John G.
I dropped off the truck and trailer at the location and though I could use my phone, the UHaul app said it couldn't connect. We have had this problem before at other locations. I dropped the key in the dropbox, called UHaul, explained our situation and they said it would be checked in manually the next day, which was still within our rental period. Two days later I checked my credit card invoice and was charged $62.64 for gas that I had previously filled the tank to the 3/8 mark on the gauge. Why doesn't the UHaul app ever work correctly and why this RIDICULOUS charge?James B.
Customer did not leave a comment.ASHLEY H.
Customer did not leave a comment.DANIEL J.
Customer did not leave a comment.RAYMOND C.
Turn in process was quick, easy and hassle free and people were friendly. THank youmark W.
Unprofessional, horrible smell of either wet animal or urine. Equipment ordered was unavailable/broken.Elias R.
Owed a refund of over $300. Waiting...Ray M.
Customer did not leave a comment.Gary O.
Customer did not leave a comment.steven G.
Give the TRUE total rental fee at the pickup.Wayne T.
Pick up took 30 min to process even after fully reserving on lineRod M.
I had a very stressful experience. I had went online and got truck scheduled. During this time I was sent two places to pick it up and drop it off. I had to call customer service 5 times. The website is not easy to understand. Very frustrating experience. I spent over 2 hours on the phone. Because of the( glitches) I missed the pick up time. It was closed. Then the frustration level goes way up. There should be an easier way to get the vehicle and return it.beatrice W.
I will never rent a u haul again because it's to much trouble and stress it took 2hours to go to the website and check it out.tricia S.
KIki is awesome, very professional!James G.
If i could leave 0 stars, i would. I was scheduled to pick up at 4pm on a Thursday. Arrived to find the store never opened. After over 2 hours of sitting on hold, being bounced from person to person, I spoke with the "area field manager" by the name of Steven Kellerman. He explained the location's owner had an emergency, and would meet me there within 30 minutes. I arrive to learn from the franchise's owner that she "took her employees swimming." So I was blatantly lied to by managment, in order to "fix" my problem. After leaving 3 hours later then planned on a long haul, I was forced to stop and get a hotel, which was an otherwise avoidable expense. Fast forward to me returning the rental. I arrive 2 hours early to the location to learn that they pulled the same thing again. The store never opened and i had no one to drop off to. Several attempts to reach both the store and the area manager were unsuccessful. Was forced to drop it off, take pictures, and text them to the manager. The level of professionalism from both the store and the field manager were nonexistant. The whole experience was a nightmare. I would avoid this location, and uhaul in general, if at all possible.Michael R.
The place was closed on drop off day without a voicemail to leave a message or a sign on the door. I will never drop off at this location...EVERJeff D.
When we tried to drop off the vehicles at this location...the place was not open nor was there any sign on the door or a message on their answering machine. Very very poor service!Jeff D.
Customer did not leave a comment.Marshall E.
Customer did not leave a comment.Thomas W.
This spot was not listed as a drop off location for us but it was the closest, very convenient and staff was very friendly and helpful.James G.
Delightful Dog Grooming was an excellent location for U-haul rental. The employee I spoke with was very friendly and outgoing. There was even some cool hand-made art work available in the lobby to look at while the paper work was being finalized. 10/10 would recommend.Victor N.
The girl Angela told my son that she would call him if there was a problem with returning the truck there. She NEVER called him and I get scammed from this place. I am not a happy customer.Lori H.
I loved the convenienceMonica L.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.mark P.
they were the best thank you and loved the artfrank B.
Customer did not leave a comment.Robert B.
Works very well doing what they are doing. Very helpful to meet our needs.don T.
Customer did not leave a comment.mark Q.
Customer did not leave a comment.ray M.
Customer did not leave a comment.james R.
Customer did not leave a comment.Carrie C.
Customer did not leave a comment.Kevin L.
Gas was a bit lower than was shown on the receipt and the a/c did not work well but the young lady was very niceMarc M.
Customer did not leave a comment.Richard E.