The person that runs this location was very helpful with the problems at the pickup location, capital Blvd Raleigh. It disappointing uhaul hides this location on its website, to prevent trucks from being dropped off, uhaul as a company has really dropped off, I guess poor corporate management is to blame.Robert S.
Customer Reviews for Delightful Dog Grooming
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Christopher R.
Customer did not leave a comment.Karen H.
Customer did not leave a comment.Peter V.
I recommend this location. But I do not recommend the hiring of helpers through uhaul's app. They were a no show. We are seniors and can't unload a washer and dryer and dishwasher. I had to embarrass myself and flag down a passerby and ask for help! Uhaul said they couldn't help because it was another company doing the unloading. That company said they could see if a more expensive unloaded were available. They had already checked some that were a little more expensive but none were available. We couldn't afford the expensive ones. So there was nothing they could do. So I said to themâ€¦ so we are just stuck with these appliances on the truck and we have only 3 hours before we have to have the truck back and no help that we paid for in advance! â€¦ I was told: I'm sorry but there's nothing I can do.Thomas C.
The lady did not go over the contract. She did not make sure the equipment was hooked up right. She added insurance on and forged my signature. I was lucky I had my original order. She acted very nice but the place was very junky . Not professional at all. Do not go to this location.Barbara S.
Everything was perfect! The owner was very knowledgeable, helpful and patient. This will be my go-to location for future rentals.john S.
Nice place.danny D.
Customer did not leave a comment.Joseph B.
Nothing, everything was great! Even had a great employee hook up the trailer for me, while we talked about Jeeps and cars. Very professional and polite, and would gladly rent from again!Joseph K.
Very convenient location for me and the owner/operator was very nice and pleasant to deal with. They were able to accommodate a schedule change which was a huge help to me. I will definitely use them again and recommend.Donald W.
Driver door handle pillar leaks water when it rainsJoseph G.
Lovely representation for UHaul Angela is a kind professionalKATHERINE M.
Customer did not leave a comment.Robert T.
Customer did not leave a comment.Faustino G.
Customer did not leave a comment.Russ M.
Customer did not leave a comment.judith F.
Angela goes the extra mile! It is a different setting but no less customer service, cordial polite professional with intent to be best for her customers Will return in 2 weeks!KATHERINE M.
Overall Angela and her family were very kind. I was reassigned this location the morning of due to lack of trucks and it was over 40 miles out of my way from my residence, which I was already not pleased by. But Angela and her family made them selves accessible and friendly as soon as we arrived! My gas was less than a quarter tank, the dash read 38 miles until empty. I was advised to return the vehicle with as much gas as I was given which wound up being a problem when I returned the vehicle.Laura T.
Customer did not leave a comment.Russell M.
You can't fix whts not broken, the service nd care was excellent nd the ppl r very friendly nd helpful.millicent R.
Customer did not leave a comment.Leslie F.
Customer did not leave a comment.Raul F.
Customer did not leave a comment.Wayne T.
Great people!Robert A.
Customer did not leave a comment.GARY M.
The owner was very accommodating and extremely helpful.Christopher P.
Customer did not leave a comment.ivy T.
Customer did not leave a comment.Bradley B.
No one there. No room fir voice messages.CATHERINE M.
Customer did not leave a comment.Christian D.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.Paula M.
Outstanding representation for U-Haul.NATHAN D.
Customer did not leave a comment.SEIL W.
Location was great in proximity to where I was coming from. No issues with return but the location was sort of a mess with stuff (cars / trailers) scattered everywhere around the property. Did not really have a clear location to return the vehicle but it all worked out in the end. Did not talk to staff as it was after hours but drop off process was easy, as per U-Haul's app and processes.Daniel K.
Customer did not leave a comment.ROBERT H.
Customer did not leave a comment.JOHN B.
Location is remote, but they did have good inventory on trucks, trailers, and auto haulers.Joe L.
Very friendly woman who helped me get what i needed to make a move across country.mark W.
Customer did not leave a comment.Rod M.
This U-Haul location happens to be very convenient geographically for us, and the service was very good! We'll definitely rent here again.peter G.
I have rented numerous times from U haul locations. This is the BEST experience that I ever had, at the Delightful Dog Grooming location. The owners are very friendly, helpful, & accommodating. The tow dolly that I rented was in great condition, & they were quick to get me on my way. Thanks again!ANDREW T.
Customer did not leave a comment.Wayne T.
The dealership was so friendly. Though they were to be closed this holiday weekend she made it a point to help me out with equipment I badly needed. The check in process was without pause and thorough. I've shied away from dealers before but this one knew the process and procedures. Thoroughly satisfied.James W.
outstanding peopleFrederick S.
Customer did not leave a comment.BILLYJEFF D.
Friendly and courteous.DON D.
Customer did not leave a comment.Patrick D.
Great job AngelaRichard G.
We rented a trailer to move some items across several states, but it did not have a license plate. This required us to exchange the trailer. Taylor, the area field manager for Bolivia, North Carolina, jumped in to fix the issue and was very supportive, professional and amazingly helpful!!Jeffrey D.
Very nice and accommodating people to assist at this location. I will definitely return here again.Kevin L.
Customer did not leave a comment.ROBERT D.
Very friendly people a pleasure to do business withMICHAELCHARLES J.
Very friendlyKirby H.
Nothing. Great service. Quick and easy.Scott K.
Not sure? Everything worked perfect for me.Gregoru G.
Customer did not leave a comment.WIL W.
Customer did not leave a comment.HENRYWEBSTER B.
No one was there when I dropped off, even though it was about 2pm. The buildings appear run down, but since no one was there I didn't go inside. The placement of the other uhaul trucks did make it obvious that I was in the right location. I did try to call in advance and no one answered the phone.MELISSA F.
Customer did not leave a comment.WILLIAM S.
Customer did not leave a comment.John G.
Customer did not leave a comment.Robert L.
This location needs a utility van!Brendan G.
Customer did not leave a comment.DONNA M.
The folks at this location are great! Very friendly and professional. I'll use them again.Erin F.
This may have been my fault. But I never received any paperwork saying that the trailer had been turned in. And believe it or not several weeks later I received a notification saying that the trailer hadn't been turned in. I called you all about this problem and they took care of it for me. I did have a picture where I dropped the trailer off at the rider location near Bolivia North Carolina and just as I snapped the picture the lady from the U-Haul place had stepped around the corner so I had her in the photo. Overall everything was perfect.glenn T.
This location was only 3 miles from the arrival point but Uhaul wanted me to travel 20 miles to drop off. This location help me by changing the location and took the trailer 2 days early. Even though I never got a copy of the contract, this location took care of everything.Faustino G.
Service is always excellent at this location, we have used several times. Very friendly service and always have equipment for our needs. Would definitely recommend this location. We will for sure use them for our future needs.vicki W.
One thing that cannot be helped is internet service. It made it a challenge to use mobile dropoff. But, other than that it was an easy transaction. Employee who helped me pick up the truck was very nice and helpful.Ronald L.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.Richard L.
great people great serviceMarc D.
Customer did not leave a comment.Harold R.
Very helpful, fast and efficient!John G.
I dropped off the truck and trailer at the location and though I could use my phone, the UHaul app said it couldn't connect. We have had this problem before at other locations. I dropped the key in the dropbox, called UHaul, explained our situation and they said it would be checked in manually the next day, which was still within our rental period. Two days later I checked my credit card invoice and was charged $62.64 for gas that I had previously filled the tank to the 3/8 mark on the gauge. Why doesn't the UHaul app ever work correctly and why this RIDICULOUS charge?James B.
Customer did not leave a comment.ASHLEY H.
Customer did not leave a comment.DANIEL J.
Customer did not leave a comment.RAYMOND C.
Turn in process was quick, easy and hassle free and people were friendly. THank youmark W.
Unprofessional, horrible smell of either wet animal or urine. Equipment ordered was unavailable/broken.Elias R.
Owed a refund of over $300. Waiting...Ray M.
Customer did not leave a comment.Gary O.
Customer did not leave a comment.steven G.
Give the TRUE total rental fee at the pickup.Wayne T.
Pick up took 30 min to process even after fully reserving on lineRod M.
I had a very stressful experience. I had went online and got truck scheduled. During this time I was sent two places to pick it up and drop it off. I had to call customer service 5 times. The website is not easy to understand. Very frustrating experience. I spent over 2 hours on the phone. Because of the( glitches) I missed the pick up time. It was closed. Then the frustration level goes way up. There should be an easier way to get the vehicle and return it.beatrice W.
I will never rent a u haul again because it's to much trouble and stress it took 2hours to go to the website and check it out.tricia S.
KIki is awesome, very professional!James G.
If i could leave 0 stars, i would. I was scheduled to pick up at 4pm on a Thursday. Arrived to find the store never opened. After over 2 hours of sitting on hold, being bounced from person to person, I spoke with the "area field manager" by the name of Steven Kellerman. He explained the location's owner had an emergency, and would meet me there within 30 minutes. I arrive to learn from the franchise's owner that she "took her employees swimming." So I was blatantly lied to by managment, in order to "fix" my problem. After leaving 3 hours later then planned on a long haul, I was forced to stop and get a hotel, which was an otherwise avoidable expense. Fast forward to me returning the rental. I arrive 2 hours early to the location to learn that they pulled the same thing again. The store never opened and i had no one to drop off to. Several attempts to reach both the store and the area manager were unsuccessful. Was forced to drop it off, take pictures, and text them to the manager. The level of professionalism from both the store and the field manager were nonexistant. The whole experience was a nightmare. I would avoid this location, and uhaul in general, if at all possible.Michael R.
The place was closed on drop off day without a voicemail to leave a message or a sign on the door. I will never drop off at this location...EVERJeff D.
When we tried to drop off the vehicles at this location...the place was not open nor was there any sign on the door or a message on their answering machine. Very very poor service!Jeff D.
Customer did not leave a comment.Marshall E.
Customer did not leave a comment.Thomas W.
This spot was not listed as a drop off location for us but it was the closest, very convenient and staff was very friendly and helpful.James G.
Delightful Dog Grooming was an excellent location for U-haul rental. The employee I spoke with was very friendly and outgoing. There was even some cool hand-made art work available in the lobby to look at while the paper work was being finalized. 10/10 would recommend.Victor N.
The girl Angela told my son that she would call him if there was a problem with returning the truck there. She NEVER called him and I get scammed from this place. I am not a happy customer.Lori H.