Customer Reviews for Deluxe Express
(U-Haul Neighborhood Dealer)

Rating:

3.0

The truck was parked in a difficult parking spot and it was not an easy exit. Also, there was a tow light on in the truck for the first portion of my trip with the truck. It would have been nice to get some guidance on how to disengage the tow feature since I was not towing anything and my overall load was less than 1500 pounds.

Rating:

3.0

We picked up the 20' truck, took it home, and the ramp did not pull out. Also, the gas tank was not full. The inside of the truck cab and box were filthy and we had to clean before we even losded. I called Dean and he said we had to drive the truck back and swap for another truck. This was very inconvenient and put us over 2 hours behind our plan to drive 5+ hours. We would never rent from this location again.

Rating:

5.0

Really good service, friendly and efficient

Rating:

5.0

The gentleman that runs it was so nice! I had a problem with my app and he helped with that and took care of the vehicle. Thank you!!

Rating:

1.0

No, he never checked the gas mileage or the truck himself. He even accused me of having the key before I even rented the truck. As it was my first time renting. The gas was on E 7.0 exact before pulling off the lot. The check engine light was on and loud like a lawnmower. I am very disappointed in how the service was handled. Which causes me more fees on the back end.

Rating:

1.0

My scheduled pickup time was 10am. I showed up at 930am ro give time for paperwork. The business was supposed to be open at 9am. At 945am I called uhaul to ask what was goijg on. They called the business owner who told them "the power is out. I will be there in 5 to 10 minutes ". There were 7 other business in that plaza. All had their electricity on. At 1015 he finally showed up. Then because of paperwork I couldn't leave until after 1030am. When he finished with me he left again. We never even went into the business. Him beijg late then lead to me getting stuck behind an accident for more than an hour.. then stuck in rush hour traffic. It turned a 6 hour round trip into a 9 hour round trip.