Customer Reviews for Delwood Towing
(U-Haul Neighborhood Dealer)

84 reviews

2112 N Main St   Kissimmee, FL 34744
(N of Hwy 192 on 441)

(407) 932-1222

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(407) 932-1222

2112 N Main St
Kissimmee, FL 34744
(N of Hwy 192 on 441)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

GEORGE G. 
Rating:
1.0

Rude

Audrey R. 
Rating:
2.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

BERNIE M. 
Rating:
5.0

Verry good services

Isabelo S. 
Rating:
5.0

Customer did not leave a comment.

HECTOR E. 
Rating:
4.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Perfect

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Both pick-up and drop off locations are good businesses. The only problem I had was that I reserved a 10ft truck and car dolly, but was given a 17 ft truck and car transport. I asked about some type of gas re-embersment but was told at both locations that it would have to be done thru corporate and could take 4-6 weeks to get anything accomplished. When I reserved the truck I needed a budgeted gas based on that peticular size and not for the larger truck or transport. I feel that all the locations should have the ability to at least offer some sort of gas card or re-embersment for the inconvenience of having a larger truck and tow trailer. This complaint is mostly for the corporate offices! Not the locations!

RONALD H. 
Rating:
5.0

Very courteous and friendly staff!

DAVID H. 
Rating:
4.0

Benny was personable and professional

Stacey W. 
Rating:
4.0

Customer did not leave a comment.

Dale M. 
Rating:
5.0

Customer did not leave a comment.

Glenn F. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
3.0

Customer did not leave a comment.

Brenda C. 
Rating:
5.0

Customer did not leave a comment.

Tyon D. 
Rating:
3.0

Seems like the truck was in an accident. Lots of dents

Magnolia R. 
Rating:
4.0

Great service

Luis M. 
Rating:
4.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Excellent service and really attent personnel

FERNANDO R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Mariano R. 
Rating:
5.0

Great people and service

Victor R. 
Rating:
5.0

Customer did not leave a comment.

emud C. 
Rating:
5.0

Evereting is fine!

CARLOS C. 
Rating:
4.0

Customer did not leave a comment.

emilio R. 
Rating:
3.0

Truck was dropped of after hours

Jeff C. 
Rating:
3.0

Man need more training. Don't know how to use computer what to do with all the papers Nice man but not the pro When I called U-Haul no help completely disappointed this time. Do I'm going to use U-Haul again yes.

EDMUND W. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
4.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

Excellent service .

Milagros V. 
Rating:
5.0

These men excel in customer service. My only complaint was the slow computer service.

Lura C. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Great customer service!

Amanda W. 
Rating:
4.0

Customer did not leave a comment.

Teresa D. 
Rating:
3.0

Customer did not leave a comment.

Leonard F. 
Rating:
5.0

Customer did not leave a comment.

Oscar E. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL T. 
Rating:
5.0

The team of guys were great! Very comical and overall customer service focused. Minor system issues that delayed processing but the laughter helped to pass time.

Michele M. 
Rating:
3.0

The people here were thousand times more helpful than the company location across the street.

Michael D. 
Rating:
2.0

The overall look of the location was a dump. The location is also an auto garage. The office and entire lot is outdated and overcrowded. Was held up for over an hour because the internet wasn't properly working. They never recorded that the vehicle trailer was picked up. Turned all equipment in on Tuesday (3 days later), and Delwood still had not reported all equipment that was rented. Was never informed that my vehicle was too low for the trailer. The vehicle went on, but could not come off because the front bumper was hanging over the front of the trailer. Had to rent a tow truck to lift and remove my vehicle from the trailer. Cost of the tow truck - $125,00. Will never recommend a u-haul vehicle trailer to anyone.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Roberto R. 
Rating:
5.0

Customer did not leave a comment.

DIOSDADO R. 
Rating:
3.0

I dropped the trailer after hours so did not meet the operator.

Jack L. 
Rating:
5.0

Thank you price was great

zahid K. 
Rating:
5.0

Customer did not leave a comment.

FELIX F. 
Rating:
5.0

Customer did not leave a comment.

kareem D. 
Rating:
5.0

Customer did not leave a comment.

liliana H. 
Rating:
4.0

Could not have been easier.

william G. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

UHaul check out system did not record my utility dolly, and added blankets and tape. But Dellwood Towing was top notch not only were they friendly, but they helped me with every part of the rental, and had the right electrical adapter on hand brand new to sell when i didnt have the right connection. I would have been up the creek without Dellwood Towing.

Melinda O. 
Rating:
4.0

Customer did not leave a comment.

Alejandro C. 
Rating:
4.0

Customer did not leave a comment.

jason R. 
Rating:
5.0

Customer did not leave a comment.

RAMON A. 
Rating:
2.0

The truck was fine and Luke was great help. Unfortunately the lady that does the rental part was not there at 8am because she had been sick before. We had a reservation set for 8am a couple of days prior and we didnt get our truck until passed 9am because she took her sweet time getting there and processing the rental. She was unapologetic and cold. I understand she was sick but its not like we came in unannounced looking for a truck. She should have made prior arrangements to ensure we got our truck at the predetermined time. Like I said Luke was great as well as the rest of the staff. They worked fast and efficiently and did all they could to expedite the process if it wasnt for them they would have received a lower rating.

SERGIO H. 
Rating:
4.0

They need to have the ability to call in for tech support and process a reservation when their reservation clerk is out.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Travis E. 
Rating:
5.0

dropped off after hours but spoke to staff on the phone. Very nice and responsive on phone.

Milissa F. 
Rating:
1.0

No one from the uhall was there one of the mechanics had to take my keys and no recite was giving to me

Jose C. 
Rating:
3.0

Customer did not leave a comment.

ERIK P. 
Rating:
3.0

Customer did not leave a comment.

JOSE B. 
Rating:
3.0

Customer did not leave a comment.

jeanette R. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER O. 
Rating:
2.0

Customer did not leave a comment.

DANIEL A. 
Rating:
3.0

Customer did not leave a comment.

GERARDO R. 
Rating:
3.0

Customer did not leave a comment.

YUSEF B. 
Rating:
4.0

Customer did not leave a comment.

RICHARD K. 
Rating:
4.0

Customer did not leave a comment.

Mark P. 
Rating:
3.0

Customer did not leave a comment.

TERRY S. 
Rating:
3.0

Customer did not leave a comment.

MIKE A. 
Rating:
1.0

Personnel were unenthusiastic to help, to say the least. It is also confusing to have this location directly across from U-Haul of Kissimmee.

Carl D. 
Rating:
1.0

rude, nasty, not at all helpful

DAVID P. 
Rating:
3.0

Customer did not leave a comment.

MICAHEL L. 
Rating:
3.0

Customer did not leave a comment.

ROBERT R. 
Rating:
3.0

fuel gauge broke.when filled gauge reads half full .I would not recommend UHaul to ANYONE

COURTNEY R. 
Rating:
4.0

One fine truck. Thank you. Nick R.

Nicholas R. 
Rating:
2.0

The lady on the counter was very rude. I have rented here before and I will have to go to anaother location next time.

GEORGE T. 
Rating:
4.0

Speaking for myself they don't need to change anything. The people there are great. This was our 2nd time renting from them and look forward to it next year again. They are always so friendly and helpful.

BOB H. 
Rating:
4.0

Customer did not leave a comment.

No reviews have been submitted for this location.

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