Customer Reviews for Dempseys Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Dempseys Mini Storage

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Michael N. on

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Johnny A. on

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DO NOT TAKE YOUR BUSINESS TO THIS UHAUL LOCATION! AVOID RENTING ANYTHING FROM HERE!! The employees at this location are extremely rude and unprofessional, to include management. The staff rented me a truck that had less than 1/4 of a tank of gas and fraudulently entered it into the system as having more fuel than it did. The truck that was rented to me was filthy, and it only had 8,000 miles on it. It should have been clean and pristine, regardless of its age, but the fact that it was fairly new made it more appalling to me to find it filthy. When I returned the truck, their was very little fuel usage.Upon my arrival back at the uhaul office, the employees attempted to get me to do their job to go to the parking lot to record the mileage and fuel gauges. After I left, an employee called me to lecture me about the fact that the truck had less than 1/4 tank of gas in it. I said I have rented alot of trucks and if I don’t use very much fuel I just return it for small charge of fuel usage. She was mad and said that I used almost 8 gallons-Which is a lie! She said she was going to charge me for the gallons used as well as a 30$ fuel service charge! 58$ extra was charged to my card. Note the rental of the truck was 29$. So total amount they charged me was 150$ for 2 hrs and I used about 4 gal of fuel. She was rude and unprofessional. She expected me to return to their uhaul office (after I had gone home) to add more fuel to the truck. After yelling at me on the phone, she hung up on me. I called back and spoke with the manager, who was also unprofessional and rude. The managers exact words were, your irritating me now too! She condoned the behavior of the employee, who had called me previously to lecture and yell at me. When I checked my account, they added extra fraudulent charges to my credit card. I am in the process of filing a formal complaint and dispute with uhaul’s corporate office. I will also file charges for fraudulent charges on my credit card. This location is unprofessional, crude, and underhanded. They either need to be closed down, or hire a complete new staff!

John C. on

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Be there when you are to open. Waited 30 min for someone to show up

Michael C. on

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Daniel F. on

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We loaded the truck in anticipation of our move from NC to Ohio with closing scheduled for 10/31. After we were all loaded the bank for our buyers said they could not close until 11/8 we had to call uhaul to extend. The customer service rep at uhaul was amazing. She made a stressful situation so much easier for us.

Lorriane C. on

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James W. on

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Russ F. on

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Nicholas K. on

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Tedd W. on

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Very efficient, personable, and professional. Turn in was a breeze.

Gregory L. on

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George S. on

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Excellent service at this location!! Highly recommended! Cheerful, friendly, clean facilities, easy access, a great experience! Thank you sincerely!

dolores F. on

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Linda H. on

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We rented a car hauler. The people we dealt with were awesome. Very friendly and helpful. The trailer was another story. They even said they wished it was going somewhere else instead of back to them. We had to crawl out the window of the car because the fenders on the trailer were improperly rigged so it did no good to drop them.

David T. on

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Robert S. on

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Wilton Antonio M. on

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Lisa,Brandi super ladies who can answer anything. Sharp team.

Andrew C. on

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Darin W. on

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The left hand doesn't know what the right is doing. Calling a customer without having all of the facts and accusing them of keeping a vehicle as extra day when they've only had it in their possession for six hours is really bad business. Having to then bring the truck back and school an employee after they'd run off at the mouth to you is annoying at best. My wife and I have used U-Haul for 20 years off and on, our adult children too, and this experience pushed us to the precipice of never using you again. The accusatory phone call had my wife seething mad and she had to drive around for twenty minutes while I went inside to find out why we were on the hook for having taken this truck for two days! What a cluster. Very dissatisfied, very disappointed.

Stephen M. on

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david P. on

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Nothing

warren W. on

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Outstanding service!

david P. on

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Yudelka A. on

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david P. on

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stephen L. on

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Very helpful and friendly service.

James G. on

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WILLIAM M. on

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I had a terrible experience with u haul itself they booked my reservation wrong couldn’t correct it then at last minute changed my pick up location. Then someone canceled my reservation had to wait almost an hour just to pick up truck because u haul traffic couldn’t figure out the problem. Then I was told I could drop it off at nearest location when I called to find out where the nearest drop off was u haul told me I had to drop it at a specific location that was over 30 miles away . Although I found your equipment cleaner and maintained better then other companies I have used. I was very unsitified with customer service

Stanley R. on

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ADRIENNE R. on

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JAMES K. on

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Outstanding customer service.

DARLENE E. on

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KIM C. on

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Employee was very accommodating, informative and it was the best transaction I have done in a while that I felt appreciated as the customer.

Douglas B. on

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STEPHANIE J. on

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johnnie G. on

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My overall experience with the people of this location was professional, efficient, outstanding. I would definitely do future business with them, or refer them to my friends, and family.

david S. on

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Excellent service. As this trip was one way, my wife and I needed a trip to the Jacksonville airport to pick our reserved rental car to return to Knoxville. Although we had planned to Uber, Dempsey offered and we accepted a ride from him to the airport. Extraordinary service beyond would could be expected. Dave Smith

Ryan V. on

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Joshua N. on

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Stop pro-rating storage units. Only need the storage unit for 3wks, had to pay for 3wks left in this month and all of next month. And none of this was explained when I made the reservation over the phone.

Yahaira A. on

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RANDY S. on

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Normally great service, I use uhaul very often. This last time was a poor experience due to back customer service with a NEW employee. She kept trying to charge me double price while i was only making a reservation.

natasha J. on

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The windshield wipers were terrible.The truck needed an oil change.

William M. on

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PAMELA S. on

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The customer service representative was very polite and helpful with finalizing the sale. I will recommend you to all my friends and family when comes to moving. Thank you/

George S. on

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Lisa and Allen were both very helpful in my situation And I "Thank" them both for all of their great help.

Kristina S. on

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JOHN C. on

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James P. on

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The truck I rented was not running good at all. It would not hardly pull it's self up a slight incline and would start spitting and sputtering like it needed a tune up bad. The trip took over 3hrs. longer a lot more fuel than the first trip. when I turned it in the guy said it was one of the oldest trucks in the fleet with a lot more miles than usual. I have another truck lined up for the end of the month, it would be nice to be compensated a little. THANKS JAMES PARKER

THOMAS C. on

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Very helpful office staff at this location

John T. on

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Very friendly & accommodating staff! Drop off was a breeze!

Stephone W. on

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Michelle L. on

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Allen was great and friendly!

vince R. on

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Truck was not clean at all.

brenda H. on

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Very good service friendly and helpful

Janet K. on

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James H. on

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Marianne G. on

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Sherry W. on

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Michelle G. on

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Tristan S. on

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BRITTANI C. on

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Mechele K. on

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