Customer Reviews for Denny's Wrecker Service Inc
(U-Haul Neighborhood Dealer)

380 reviews

4705 Yellowstone Ave   Chubbuck, ID 83202
(& Linden)

(208) 237-3640

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(208) 237-3640

4705 Yellowstone Ave
Chubbuck, ID 83202
(& Linden)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Lower prices would help.

Paulette C 
Rating:
2.0

Even though we had the truck reserved, they closed up shop and did not leave a way for us to get it. We had to spend an hour and a half trying to straighten it out when we should’ve been spending that time loading it up for our big move. Ridiculously frustrating. What’s the point of a reservation if they’re not going to do anything about it?

PAUL B 
Rating:
5.0

I'm used to receiving a truck with a full tank. So I know exactly how much gas I need to put in. I ended up overfilling my truck and U-haul doesn't reimburse. You will however overcharge for gas if there is less gas in it then when recieved. Seem like a very selfish and horrible business practice. I will however say Dennys wreckers and the customer service agents I spoke to were excellent. Luckily u-haul has them on their team.

Steven G 
Rating:
5.0

Customer did not leave a comment.

Cole O 
Rating:
5.0

No issues at truck drop off

RICHARD M 
Rating:
5.0

Customer did not leave a comment.

Nick G 
Rating:
5.0

We made a big change in our life and moved across the country and we couldn't be more thankful. Thank you so much!

Sean G 
Rating:
5.0

Everyone was very nice and helpful.

Steve M 
Rating:
5.0

Customer did not leave a comment.

MARTIN B 
Rating:
5.0

Customer did not leave a comment.

mohammad h 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C 
Rating:
3.0

Customer did not leave a comment.

carol l 
Rating:
5.0

Customer did not leave a comment.

Joshua B 
Rating:
4.0

Customer did not leave a comment.

Travis O 
Rating:
5.0

Very friendly and professional!

Phillip B 
Rating:
2.0

Employee was filthy and smelled of urine and the lady was rude. I won't be returning to this location. Also you website it confusing when referring to location pick up and drop off.

Jacob b 
Rating:
5.0

They were very helpful!

VALERIE C 
Rating:
5.0

Customer did not leave a comment.

Brad M 
Rating:
5.0

Customer did not leave a comment.

brent m 
Rating:
2.0

Customer did not leave a comment.

Ben w 
Rating:
4.0

The trailer had a broken wheel strap, making it unusable.

David H 
Rating:
1.0

First my wife was told she only needed a ball hitch to tow my Jeep when I needed a car hauler, then she was given keys to the wrong truck, tried to tell my wife that a 20 ft truck was a 24 ft truck. Then they set our delivery time for the car hauler for a location that was closed and wouldn't be open until after the New Year. When I called the agent, Carol, was rude and argumentative. It was an over all piss poor experience.

brittamy g 
Rating:
4.0

Customer did not leave a comment.

RICHARD M 
Rating:
4.0

The staff was very nice and helpful. Only issue: we had a reservation to pick up the trailer on a Saturday. They weren't open. I was able to call someone that was able to come down and help. She was great! Just wish that we could have avoided having to do that. Seems like an issue with the reservation system.

mike s 
Rating:
3.0

Help us to get the uhaul off the hitch because we didn’t know how to take it off or how to prop it up

Cheyenne D 
Rating:
5.0

The ladies at the front desk were very friendly and made the process easy for me. I would recommend this place to others, and of course I will be back. --Justin

Justin L 
Rating:
3.0

Wash the windows of the truck before renting it out. there was also something sticky spilled in the cab when we took possession of the vehicle but because the business was closed there was nobody to show this to!

Kathleen K 
Rating:
5.0

Customer did not leave a comment.

Keaton S 
Rating:
5.0

Customer did not leave a comment.

Alejandro G 
Rating:
5.0

Trailer was returned much earlier than planed do I get a refund for extra day’s purchase???? Was returned in the four day free window

Lynn F 
Rating:
4.0

Customer did not leave a comment.

ken w 
Rating:
5.0

Customer did not leave a comment.

Martin B 
Rating:
5.0

Really fast and accurate

Thomas B 
Rating:
5.0

Amazing kind people! They even fed me while processing my reservation. My kind of people!

JAMES C 
Rating:
5.0

Customer did not leave a comment.

Diane B 
Rating:
4.0

Customer did not leave a comment.

Adam W 
Rating:
5.0

Longer straps for the tires! Barely fit around my jeeps tires. Any bigger and the trailer straps wouldn't fit

Isaiah W 
Rating:
5.0

Keep up the great work

Wes W 
Rating:
5.0

Customer did not leave a comment.

Terry J 
Rating:
3.0

Lower prices

SHANE A 
Rating:
3.0

Customer did not leave a comment.

MICHAEL C 
Rating:
5.0

Wonderful ambassadors of U- Haul. A real treasure and kind. Helpful in setting up my hitch; did not make me feel stupid for a mistake I did. They were all professional and diligent in their work. Great job!

ADAM A 
Rating:
5.0

They are fantastic very helpful and polite, made is so easy and fast.

Terina K 
Rating:
4.0

Trailers need trailer breaks

BENJAMIN M 
Rating:
5.0

Customer did not leave a comment.

JAMES M 
Rating:
5.0

Customer did not leave a comment.

KENNETH O 
Rating:
1.0

The truck was not clean inside or in the back and it was out of gas had barely a 8th of a tank quarter tank of gas

Jeannie P 
Rating:
4.0

Customer did not leave a comment.

robin g 
Rating:
5.0

Customer did not leave a comment.

DEANN W 
Rating:
5.0

Customer did not leave a comment.

BILL W 
Rating:
3.0

Improve customer appreciation attitude. Give me the impression that you appreciate my business.

SCOTT C 
Rating:
3.0

Customer did not leave a comment.

kyle l 
Rating:
4.0

More restricted business hours

Robert A 
Rating:
5.0

Customer did not leave a comment.

tony c 
Rating:
3.0

Customer did not leave a comment.

Donna C 
Rating:
2.0

Customer did not leave a comment.

Jordan B 
Rating:
5.0

Have used the Dennys Wecker U-Haul in chubbuck for a very long time. Love them like family..Tori iis amazing !!!

CARRIE G 
Rating:
3.0

I didn't meet with anyone at this location but I did speak with someone over the phone. I dropped the U-Haul truck off at night and left the keys in the drop box which made it nice and easy. I really appreciate that. However I was overcharged by $13 and some change because I wasn't given the proper amount or enough mileage and the customer service was decent while I wait for a phone call back regarding this matter so that it can be reversed.

Lisa L 
Rating:
3.0

It was closed when I dropped off the vehicle

Angelea M 
Rating:
5.0

The women were so helpful and cheerful..

Melissa N 
Rating:
5.0

Customer did not leave a comment.

Corina G 
Rating:
5.0

Customer did not leave a comment.

gem s 
Rating:
5.0

Customer did not leave a comment.

Eric M 
Rating:
4.0

Customer did not leave a comment.

Timothy D 
Rating:
4.0

Wasn’t really concerned with it being clean I swept the trailer off, biggest concern was that the wiring worked and it did.. so all good.

Todd S 
Rating:
4.0

The trailer had cement dust all over the floor, of course didn't notice until we started loading and pitting stuff down.

Rebecca M 
Rating:
5.0

Did not have boxes or other ancillary items I expect at a location. But the customer service was top notch in solving a couple of issues I had.

Darrell M 
Rating:
5.0

Customer did not leave a comment.

Vlad B 
Rating:
5.0

Drop off was made very fast and simple!

Joshua M 
Rating:
5.0

Customer did not leave a comment.

larry w 
Rating:
5.0

Customer did not leave a comment.

Rebecca M 
Rating:
5.0

Denny's is a great place to do business. They got me set up right away and even had one of their guys help me hitch up the trailer in a snowstorm.

SCOTT S 
Rating:
5.0

Customer did not leave a comment.

George B 
Rating:
5.0

Customer did not leave a comment.

larry w 
Rating:
4.0

Customer did not leave a comment.

Roy S 
Rating:
5.0

Customer did not leave a comment.

J A 
Rating:
2.0

Dollies and blankets were not in the truck. Had to pick up items from another location. Huge inconvenience and put me behind schedule.

Sheldon E 
Rating:
5.0

It was everything we needed

JULIE M 
Rating:
5.0

Grateful for the friendly help and smiles. Pleasure to rent from Uhaul at this location.

Rick P 
Rating:
5.0

Customer did not leave a comment.

Ken N 
Rating:
4.0

Customer did not leave a comment.

STEVE G 
Rating:
5.0

Customer did not leave a comment.

Mikel R 
Rating:
5.0

The center of the metal deck was slippery when my feet had snow on them. Use a nonslip surface on the entire deck.

PAUL H 
Rating:
5.0

Windows were not clean and wiper blades didn't work properly; need to be replaced; fortunately for us it didn't rain. Driver mirror racketed and vibrated when going at 40 mph or more.Because of that and the noise it caused was almost impossible to maintain a conversation. Once again. lucky enough it didn't fell.

MARTHA N 
Rating:
5.0

Very helpful staff. If I were to ever return to Pocotello I would use them again.

william a 
Rating:
5.0

Customer did not leave a comment.

Aaron R 
Rating:
5.0

Nothing

Timothy M 
Rating:
5.0

Customer did not leave a comment.

Shannon S 
Rating:
1.0

First, I wanted a trailer...they said no trailers anywhere in the area (including several other dealers they said. So, I succumbed to getting a tow dolly. After paying $250.00 for it and hooking it up, found the lights were not working?! They gave me a business card and said I had to call this number and arrange to go get it fixed. What??!! Now it is MY responsibility to get this fixed?? And they wouldn't trade it for the other dolly they had there because "too much paperwork after it's already paid for"...crazy. Anyway, I call this number and drive the dolly (with no turn signals and 1 running light) to the main U-Haul about 3 miles away. Guess what...they have 5 trailers in stock!!! What happened to "no trailers anywhere?? The guy then proceeded to fix the lights on my time, again, instead of just getting me a working unit and sending me on my way. HORRIBLE experience overall and wouldn't recommend.

JEFF C 
Rating:
5.0

None

MERRILL P 
Rating:
5.0

Denny's is where I will always goto rent a u haul product . they are great.

Neil L 
Rating:
5.0

Customer did not leave a comment.

Partick F 
Rating:
5.0

Customer did not leave a comment.

Ryan S 
Rating:
3.0

Customer did not leave a comment.

Karen S 
Rating:
5.0

Customer did not leave a comment.

Keith J 
Rating:
5.0

Customer did not leave a comment.

Nathan R 
Rating:
4.0

Include a ramp in the uhaul. I though they all included ramps but I was wrong. Maybe have the telephone operator go over what is included and not included on the over the phone reservation for the truck.

ALEXANDER E 
Rating:
5.0

Good people to work with

tom i 
Rating:
5.0

Customer did not leave a comment.

Kenneth F 
Rating:
3.0

Customer did not leave a comment.

jayne l 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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