Customer Reviews for Dependable Motor Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Dependable Motor Sales

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David M. on

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Customer service was excellent I would definitely recommend this u-haul service.

Emily B. on

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We had a great experience at this location. We ran behind picking up our rental but had no issues at all when we came to pick it up. The owner was extremely friendly and went over everything before we left. We were bringing it back after hours, which also went smoothly. We dropped the keys in the convenient drop box, and I got the confirmation email and final charge the next business day. I would rent from this location again.

Pete R. on

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Customer did not leave a comment.

Travis H. on

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Dealer tried to tell us he closed at 6 even though our reservation was for 6:30 and his office hours on the door said he was open until 7. He then couldn’t find our reservation, so didn’t have the truck ready. Break light was out, and tires were in poor condition. We broke down because the truck was bad.

Noel R. on

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Dont mix U Haul with small businesses and small tire/car dealers. Lack of staff, specially in customer service. I do thank the only mechanic who came up to us and took the keys for drop off, but had to wait till next day for receipt of drop off.

kHALIL E. on

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Paul P. on

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Rental truck was in surprisingly good shape for 140K plus miles. People I dealt with were pleasant. Took a little extra time at the start but the return was quick and easy. I would rent from here again.

jason S. on

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Maria Carolina C. on

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Walter C. on

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The customer service was awful,I'm not coming back to that location ever again.

stephanie M. on

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Super kind and professional! They were very helpful and in great moods! Even though it was Friday at six they were still in super spiritS!

Matthew M. on

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Pulled in to return trailer and was told "we dont want this f*** thing!" And told me to wait around back. Owner sent tire tech to unhitch trailer, and apparently they have never un-hitched a trailer before. After about 40 min of the both me and the tire tech figuring out how to unhitch it, my bumper was damaged after the trailer unhitched and came forward hitting both me and the tire tech. Then we had to push the 400 pound trailer off of my car bumper. I am now injured, my bumper is broken, and I am unhappy. My attorney says there is a huge lawsuit waiting. Having a customer unhitch a trailer and attempt to push it into a space is a huge liability. This location is not fit to sell and receive u-hauls.

Alexander D. on

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Customer did not leave a comment.

Domina S G. on

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The guy who checked me in was very patience and so understanding. I was a bit skeptical about the Location but the customer service is excellent. I would recommend this location.

Kathy D. on

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I did not get a completed receipt showing all charges. The attendant was very friendly and helpful. I chose a drop off location on line and was told I was not able to change it when I picked up vehicle, resulting in me driving 20 miles out of the way to drop off

Dylan C. on

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Use this guy! The location I used was amazing and the gentleman who helped me had a ton of knowledge!

David C. on

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RONALD B. on

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Matt W. on

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Edward P. on

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William S. on

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Glenn L. on

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Ian S. on

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This location was horrible, the building was not clean and falling apart, the ceiling had a huge hole in it that was leaking water onto the floor which they had only a blanket to try and soak it up. I got to the location and waited a few minutes before they even realized I was waiting, they couldn't find my appointment and then when they finally figured it out the guy who does the truck rentals wasn't even on the property yet, he showed up miniuts later. The truck had not been cleaned in many rental uses, and it was just an all around bad experience. I would never rent a truck from there again, nor would I send anyone to that location... never

Kimani A. on

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He was nice but it put me on edge not being an actual uhaul provider.

Beth K. on

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Customer did not leave a comment.

Jacob S. on

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Improve customer service and clean out the trucks.

Kurt P. on

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john H. on

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Sebastian C. on

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Cleaner/well kept locations.

suzanne B. on

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Christopher J. on

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I was charged a $14 insurance fee but I said that I didn't want any!

Frank H. on

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The representatives were late (apparently asleep in the building). The roof was caving in and water was leaking from multiple locations.

Yang Z. on

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Milton B. on

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Yves B. on

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Appreciate the help and curtesy of helping me rent a moving truck

Jaime M. on

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ruby E. on

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Robert G. on

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The location was crowded with vehicles for sale, stacks of tires, and the u-haul sign was barely visible. The staff was helpful, but that's the only positive thing about this location. There was an "official" uhaul location with storage and trucks less than a block from this location. When renting, you should have to option to de-select off brand locations and only use U-haul brand facilities.

Patricia B. on

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Michael E. on

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Euricka Y. on

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It's at a small car lot that's very hard to find. poor signage.

RICHARD F. on

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Thank you!

Brett A M. on

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No check in form. Not helpful with changing reservation. Not professional.

Harrison P. on

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Customer did not leave a comment.

Judson F. on

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Equipment I ordered online (utility dolly, furniture dollys, and packing blankets) were not in the truck when I picked up. I had to drive to a different Uhaul location to pick up my equipment.