I was not happy having to go to Glendale instead of one of several locations in Goodyear area. But it is what it is, all went well in the long run.
George G
Customer Reviews for Desert Gardens Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was and helpful experience
PIERRE FYou allow people to rental equipment through your website even though it’s 3rd party rental and when I get there for pick up they don’t have any of the supplies I needed making my trip way harder without an appliance dolly. I also had the truck for less than 24hrs and was still charged for two days.
KORA CThe location charged my card throughout the time I was in possession of the equipment (for the daily fee plus insurance daily) totalling around 300 plus dollars. Then proceeded to post and take an addition over 700 dollars 5 days after returning the equipment. There is no way that the amounts were accurate in total. Very frustrating and expensive!! Will never rent another uhaul ever again. False advertisement ect. Ect.
JENNIFER DNothing, everything was so Amazing !!!
Linda PTheres nothing that needs to be improved on. The Employee I was helped by was insanely friendly and very helpful. I did in fact start recommending that location to the many other people that were moving out of the complex. Keep being amazing and thank you for the great help.
ANDREW DThe office was fantastic. Very helpful, polite, and professional. However, the truck was horrible dirty. Someone must have traveled w/ their pet because there was pet hair everywhere. Also, after we began our journey from AZ to CA, that's when we realized the AC didn't work. It only worked 20% of the time. In fact, what we noticed was anytime you accelerated the AC would turn off. It only worked when foot was not pressing the gas at all. It's was 105 degrees through the desert and was 98 degrees when we arrived in CA. Also, for 2 days straight we were constantly bombarded with calls, texts and emails from U-Haul asking us to drop off at a different location. Apparently, the truck needed "maintenance". We refused because the location would be +25 min drive and cost us more in gas than the extra miles and $50 credit they offered. BUT lets not forget that the AC didn't work. When we finally told the lady we were not going to drop it off at another location and our AC didn't work the conversation was over. NO ONE at U-HAUL cared that the truck sucked!
Jeff DStaff was super helpful and friendly.
Michael BGreat customer service from Melanie and Teresa. So helpful for my son!
Jaylene CNot sure of her name but she was very nice and took care of me.
Kwan MSuperb!
Tim DTruck was hard to start, possibly needing new battery. Truck was dirty with cobwebs on side view mirror. Truck has seen better days
Dennis DGreat customer service
PUNU NSuper easy pick-up and drop-off; friendly staff; nice truck; gas-station right down the street to top-off. Appreciated the text messages 'check-in online', 'your truck is ready', 'your receipt', etc. Best in the business.
WALTER WThank you so much for the customer service!!!!
Daniel RThere is a leak in the top left of the truck. When it was raining the weekend I rented, the rain was inside on the top storage area.
J'Aliyah EMelanie is very personable and friendly. She was expeditious in renting my truck and checking it back in. She is accommodating and kind. I will rent here again, should the need arise. :)))
Amalia GVery friendly
ANALISA QThank youu, Melanie. Melanie was kind, friendly, answered all questions. Plus she mentioned a service that Gardens mini loction provides shredding services. Our family decided and took up the suggestion to use this shedding convenience.
Lori FStaff is so helpful and just a great attitude
Isabel MSUCKED WONT EVER USE UHUAL AGAIN WORST COMPANY EVER
Faith AI do not blame anything on the person at the counter. She was friendly and apologetic. However, I do blame U-Haul corporate for my less than stellar rating. 1. I rented online through the website and chose the 24/7 option. However, this site does not have that available, which delayed my day. 2. I wanted an appliance dolly and picked that online also as I was moving an appliance. However, this location does not have one! I would not have chosen this location if I had known about those 2 things. Please fix your website to better know your locations and what is available. Gary
Gary Jn/a
david aVery easy and service was fantastic
Kris BTruck smelled like weed. Place says can drop off truck after hours fails to say it is fenced closed after hours
Ali OHad to drive 2 hours away from where I was moving from to pick up a truck, then drove two hours back to load it.
Ben AI would like to praise the lady handled the returning transition process with highest level, who was super friendly and efficient. Her professionalism made me feel like an OLD customer with respect and trust. Thank her very much.
WU FThe best Uhaul store I’ve ever rented from. Top notch. Don’t rent anywhere else if your around Goodyear/Litchfield Park
john wCommunicate emphatically when gate is locked end of day
Jeffrey LThis is the second time I've rented from this location. Outstanding customer service from Melanie. I highly recommend this Uhaul location.
MANUELA RThe customer service "is amazing "
MANUELA ROMG Van was clean and available and staff was friendly and helpful.
EDDIE DEverything was great!
JERRY GThey were very accommodating couldn't ask for better service.
MARK AEverything was excellent although a bit expensive..
GARRY WService wasn’t the best. Woman stated it’s only her third day and was unsure of a few things.
JASMINE L