Great customer service. Very easy to return my equipment.
MATTHEW M
Customer Reviews for Desert Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
need to improve the internet service, I have to wait valuable time for lack of internet service
ramon rThe drop off person was wonderful
FARID TEverything was okay
Juan FBecky is awesome
Harry WDesert market services was absolutely remarkable. I was served in a timely manner,, customer service was professional, and gave me confidence in the reliability of how they run business. The actual truck I rented was in tip top shape. I appreciate the service leaving the location and returning to the location. If I can base the services I received from Daggett Market on a scale of 1 to 5 I would give this business a 6. A+. Great service. Regards, Alonzo
alonso wWas charged extra fees, Insurance when I declined the coverage. I overfill gas more than the truck came eith and was charged extra miles
Aileen HCustomer service was great
Matthew CI put in my destination- a remote military base- we were not allotted enough miles to get there and then back to the Uhaul location— NOT our fault and we were still charged extra miles. This entire thing was a joke. Never using uhaul again.
Jodi MFour years ago I dropped off a car hauler there and just recently I rented another car hauler from the same place. This location is very easy to find and has great service. I appreciate the help and would recommend this place to everyone.
Nick MI returned the truck with at least an extra 1/4 tank of gas. I believe u-haul should consider the extra gas just as they charge for less gas when returned.
JOHN HHelp them in steed of not caring about them at all and keep your trucks in good shape every one iv ever rented in my life all of them had had check engine lights on
Cody BBetter signage to clearly mark the Desert Market as a Uhaul location.
Jason WThis was the best experience I've had at a Uhaul location and also as a customer. They were so helpful and guided us through everything. I am so thankful for their help. Thank you!
Jihee YHell no I wouldn't reccomend that scary place....uhaul, get better! There is no way your name should be attached to that place of business. Move your location to Fort Irwin. Families shouldn't have to deal with going to that Meth haven corner store to return a trailer.
CHRISTIAN BThe trailer I rented was missing the plug/cord for the break lights and blinkers. The store owner had to supply a new connector before I left.
Nathaniel RThe customer service gave me 8 am appointment the representative showed up @0827 then the customer service changed my appointment to 0830. The manager or the customer service on the laugh was laughing while I was complaining that this is not professional.
Jybs NCourteous service. No problems at all.
Steve LI was surprised that i got charged for the second day even though i returned it 1st thing in the morning and didnt even have it a full 24hrs....very disappointed
Angela HClean windshield and side view mirrors.
MICHELE RVery friendly staff
sharon doriginally i reserved a one-way trailer close to my location so that i wasn’t driving the the whole way with an empty trailer @55mph. unfortunately when it came time the day before i was advised they did not have a trailer for me at the original pickup time which completely messed up the day and babysitting options. hence having to drive out of the way and a majority of the way with an empty trailer. i feel that if i make a reservation for an item at a particular time it should be there. the location in daggett was ok just way out of the way
scott dI have rented from U-Haul many times in the past and have always been satisfied. But this time the no-line reservation system kept changing my selections and the final order had problems. These did get resolved for the most part except for the dolly rental. I had originally reserved a dolly, but the load I was carrying changed to I didn't need it any more. The location in Dagget didn't have one either from what I could tell. The system wouldn't let the lady remove it from the order, and while the final charge was correct for a 2-day rental with insurance the $20.00 charge for a dolly is still there. I am waiting for a response from Daniel Cramer about having the dolly charge removed.
Robert TThe dealer was great. Very nice and easy to work with.
Brendan LYES, THANK YOU I HAD A GOOD EXPERINCE AT THIS LOCATION.
ANNA ZCustomer service was awful took over an hour to get the truck she didn't come inspect it before I drove off, she didn't know how to Even work the system on the computer, the location was awful and uninviting
Tammara Mensure that the rental is in good condition. unlike my experience of the gas tank having a hole drilled on the bottom which I had to wait over two hours for roadside assistance to come help me, cold and not to mention how much groceries I lost due to this horrible experience
ELAINE RNot sure why I would need a clean and inviting place. Its a market/liquor store. Very nice guy.
adam mDidn't give me a rental agreement for the truck which ended up costing me hours upon hours of waiting to find a location that could help me return the truck. Service was extremely slow.
MATTHEW MGet rid of this location. Call me for the extended version.
oceal vIt was as if my order was the 1st for the employees at this location because they did not have a clue. I had pre-registered on line and on the phone to make the process faster, but still took over an hour and I was the only customer!
JEFF Bi started to rent a truck at the Barstow California location they didn't even want to work with me they were rude they had no trucks to rent so they pawned me off to the Dagget location which in fact made me very happy the Dagget location should have their own store built for them it was one guy there and he did everything and also dealed with other costumers you should have him train the barstow location in costumer service and company polices if it was not for me going to the Dagget location i would have called the corporate office to make a complaint on the Barstow Location. THE BARSTOW LOCATION NEEDS TRAINING!
brandon sNothing, Good job.
RONNIE LExceelent service
richard tThe truck I reserved was not available so I was given the smaller truck. The truck was filthy, it was on empty, although the clerk did provide me with 5 gallons of gas (12 miles worth) when the pick up place was 10 miles from my stop and nothing in between the stop. Thank God I didn't run out of gas in the desert. He did offer me an extra day (an extra day was not needed when the work would be done in one day). I had to take a picture and video of my contract because the printer was not working, therefore, I could not receive a print out.
zanobia hI asked to drop off nmy uhaul in Barstow he said it was ok I in turn was charged over $600.00 for 2 days I feel ripped off & I would. Never recomend this company until they learn how charge without ripping people off
diana bOnly reason I would not recomend this location is there is a location in Barstow that had allot more equipment. This location only had two trucks and the dammaged dolky that I dropped off.
JOHN Ldid not get the truck I wanted, wasn't offered a bigger truck, but a smaller one. There were bigger ones in Barstow that day! I had to leave some of my stuff because it wouldn't fit. Uhaul sucks! I will never use it again!
LEVI O