There are no personnel on sight or a drop box for keys. I was redirected here after my previous location was filled up, and it took me an hour by phone to find a way to drop the keys off. And the first representative I spoke to hung up on me.
COREY K
Customer Reviews for Destination Trucks
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful team.
Ali SWe had a horrendous experience with the drop off. Will never use U-haul again. The app instructed us to drop off the keys in the drop-off box. There was no drop off box in the location. There was also no office or any personnel to talk to. It took 3 hours on the phone with U-haul (most of it on hold...) to finally drop off the truck. Do not use this company, and if you do, definitely don't use this location!
Yara MI originally reserved pickup from another location. I only learned shortly before scheduled pickup that a vehicle/van was not available at that location. A helpful phone agent found an available van at another location. Pickup at that location went very well. Drop-off was problematic. Despite the fact that the location was marked as being open until 8pm, no one was present at 6:30 pm when I arrived to return the van. Contrary to the instructions in the app there was no drop box for the key and I had to wait 45 minutes for instructions from the telephone help advisor.
David AThey are nice people. Tgank you
Can UAbsolutely disaster for the first booking
Hing TI had a very god experience at this location
Peter EI only needed it for a day, originally had it set for 8am return. when i got there he asked me when i wanna return it i said anytime within 24 hours and he puts 1pm which is 15 minutes past 24 hours meaning i have to pay a whole extra day, on top of that the trailer was returned before 9am on the next day. WELL under 24 hours
AHMAD PIt was excellent,
MARSHA MNot sure how it’s a drop location as there’s no key drop box. Thankfully we met a kind gentleman in the parking lot who was speaking to a U-Haul rep but her instruction was to leave the keys under the front seat, unlocked. Needless to say, I lost sleep worried that the truck world be stolen and I’d ber out 💵 as this location is a parking lot with no human servicing it.
Simeon SI used the U-Haul service today, and Nilima helped me have a great experience. Everything went smoothly thanks to her support.
Saeid MJust the tolly delivered as a pick up was small one 7$ but I paid 12$ and the staff told me he couldn't correct that and Just I paid 5 $ more and had handling problem without any excuse
Abtin BNothing. The lady I spoke to is perfect. Makes everything easy
Damon SNo dropbox, no office nearby, waiting in the hot sun to ask customer service where to drop off the key just to be put on hold for 10mins longer.
ELIAN JIt's easy and close to me, but there is no clear instruction on how to access the car. You are left alone in a middle of a parking!
Mohammad HThere is no key drop off. I spent close to an hour on the phone being transferred around trying to figure out where to leave the keys. Very frustrating drop off experience
ETHAN DKeep up the good work
Success EThe lady I dealt with was fantastic. I am now considering doing another job myself because she made it so easy
Damon S