Customer Reviews for Detjens Piggly Wiggly
(U-Haul Neighborhood Dealer)

99 reviews

101 E Main St   Princeton, WI 54968

(920) 295-3114

Location Hours

  • Mon-Sat: 7 am - 8 pm
  • Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(920) 295-3114

101 E Main St
Princeton, WI 54968

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 8 pm
  • Sun: 7 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ALAN D. 
Rating:
5.0

Customer did not leave a comment.

constance H. 
Rating:
3.0

The location was fine - HOWEVER - there was a mistake made with our reservation and the only 26' truck was double-booked. We are business owners and understand mistakes happen, but the resolution and treatment from Uhaul was NOT SATISFACTORY by a long shot! We will be calling the regional manager on Monday to tell our story and we will see if Uhaul will make things right. This may be the last time we rent from them.

DEBBIE M. 
Rating:
1.0

This is a repeat review to same contract #. Extremely dissatisfied

GERALD M. 
Rating:
1.0

By calling me to elaborate on U-Haul poor continued service. 608-692-8297

GERALD M. 
Rating:
4.0

Customer did not leave a comment.

FREDERICK H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

ALAN D. 
Rating:
3.0

We had to drive 2 hours for pick up this was a nightmare. Reservation was booked 1 1/2 months prior for Milwaukee area. Spent 35 minutes on hold waiting for a customer service person to help us. Not acceptable but had no choice at that last minute!!!!

ROBERT ROY M. 
Rating:
5.0

Great customer service. Angelina was a wonderful agent to work with.

SCOTT S. 
Rating:
1.0

You made me completely up-end my day and drive an additional 3 hours to get this truck when I made a reservation in Madison. I ended up having to load the truck well into the night because of this and was given absolutely no compensation for all of the additional time and gas I used to get the truck. Also, there was no furniture dolly that I had already paid for and reserved. I'll try as hard as possible to avoid using uhaul ever again.

ANDREW K. 
Rating:
1.0

Associate was not educated about the add on services U-Haul offers. I asked for Safetrip insurance and was told that Safemove covered it. Service associate was confused about the questions she was asked.

Katie D. 
Rating:
5.0

Customer did not leave a comment.

THI L. 
Rating:
5.0

Customer did not leave a comment.

DONALD J. 
Rating:
5.0

Customer did not leave a comment.

DELBERT B. 
Rating:
1.0

Tell the truth about the level of gas in the vehicle. It was listed as full. I found it was 10 GALLONS from full which at current prices was around $30. Lies are never good business practices.

PATRICK D. 
Rating:
5.0

Customer did not leave a comment.

MORGAN P. 
Rating:
5.0

Very helpful staff. No problems at all

Mary E. 
Rating:
5.0

Signage was lacking a bit, but overall a good experience dropping off.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
5.0

Customer did not leave a comment.

Derek B. 
Rating:
5.0

Previously i constructively commented that Piggly Wiggly staff doing U-Haul duties need more training on the U-Haul terminal. To my suprise and delight, Mike Cruz, Area Field Manager, was there that day providing additional training to the Piggly Wiggly staff. Tanya that day was being trained and did a good job on the U-Haul terminal and related rental equipment procedures. Thank you U-Haul for reading and positively responding to customer constructive comments.

LAWRENCE B. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

LYNN W. 
Rating:
5.0

I didn't check the truck. The produce manager who helped me was exceptional--great guy. But the truck only had 3/4 of a tank instead of full. Since it was across the parking lot, I didn't double check. Which kind of bummed me out.

Dennis R. 
Rating:
4.0

Customer did not leave a comment.

paterica G. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
4.0

I like the Piggly Wiggly in Princeton WI, I've rented trucks & trailers from them several times, however constructively, they need to train the staff that uses the UHaul computer. Each time I've gone in to rent, the PW staff member, which is not the same person each rental time, doesn't know how to use the UHaul PC computer. The Piggly Wiggly staff is nice and tries, but please, please have them thoroughly trained on how to use the PW U-Haul pc in Princeton, WI. I WILL rent from Piggly Wiggly in Princeton again

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
1.0

WORST experience I have ever had. I sat on hold for Uhaul for an hour after receiving a call the day before our move that they were changing our pick up location to an hour out of our way. We booked our truck two months ago. The vehicle was not maintained leaving us stranded on the side of the highway for 2 1/2 hours. I missed attending my son's graduation and had to watch it on my cell phone on the side of the road. We also had movers through Uhaul when we arrived at our destination. They were three hours late. NEVER USE UHAUL!!

John S. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH R. 
Rating:
5.0

Customer did not leave a comment.

Sue P. 
Rating:
5.0

Customer did not leave a comment.

GARY Z. 
Rating:
4.0

I am very unhappy with U-Haul, I've used you twice in the last two months and both times it was a disaster.

JULIE M. 
Rating:
1.0

The entire U-Haul experience was terrible.

THOMAS F. 
Rating:
4.0

Lots of inventory. At least the drop off was fairly easy.

Jeffry B. 
Rating:
3.0

Customer did not leave a comment.

Steven L. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE B. 
Rating:
5.0

It would be helpful if the loaning location went over basic operating rules and instructions with customer as well as helping set up trailer properly. These are listed inside trailer but were not brought to my attention at the site and trailer was closed so I didn't see them until later.

JOCELYN H. 
Rating:
2.0

Customer did not leave a comment.

STEPHEN K. 
Rating:
5.0

This location: 5 stars UHaul: 0 stars Rental arrangement made in Madison a month ahead of time. Two days before, UHaul informs me the truck is not available. Find another truck in Portage. The night before, that truck isn't available. The website promises me $50 credit each time this happens plus UHaul doing their best to fix the problem. So we finally found a truck in Princeton for a Madison move. On top of that, one of the reps told me I would get credit for the unnecessary extra 102 miles of driving. Never got any of these credits. One UHaul rep hung up on me. I sent an email on Saturday to the area manager. Tuesday night: still no response. UHaul owes me at least $150. This is so very basic. All you need to do is keep your promises.

DWIGHT C. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
5.0

Overall great experience. Only suggestion - to have back up cameras on all trucks. We rented 10' truck and was hard to back it up without good field of vision behind it.

JOANA R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

ALAN D. 
Rating:
5.0

Good service

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

Maria B. 
Rating:
5.0

Inside cab was not clean. Back was not swept the best.

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

Why do the larger trucks not have exterior kick plates to get in and out of the truck? For people who have bad knees, hips, ankles that climb all the way up is pretty tough.

SUSAN K. 
Rating:
4.0

Customer did not leave a comment.

PENNY W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
3.0

Customer did not leave a comment.

KIRSTIN L. 
Rating:
4.0

Several times i have picked up and delivered U-Haul trucks at the Princeton, WI Piggly Wiggly. Great service by their personnel ! Highly recommend ! THANK YOU !

LAWRENCE B. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
3.0

You need to have jacks available to help get trailers onto hitches. My hitch is somewhat high and it was difficult without a jack to lift up the tongue of the trailer.

Craig T. 
Rating:
5.0

Honestly I didn't even hardly get out of my truck before a rep was asking if he could help. Made the whole drop off really easy. Would definitely rent from the location and drop off.

Christopher C. 
Rating:
5.0

I reserved a 26' truck 3 weeks before my move. I arrived to find only a 20' truck available even though there was a 26' on the lot. It was on reserve for someone who put in a request 1 week after me. The smaller truck made me make 2 trips rather than 1 meaning I had to pay more in mileage charges. While the agent in Princeton was excellent I will never recommend U-Haul as a supplier of rental equipment to anyone.

dan G. 
Rating:
4.0

Customer did not leave a comment.

Tina D. 
Rating:
4.0

Lady was very nice at the Princeton wis depot

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Del B. 
Rating:
1.0

The truck was filthy. I could have dealt with it and not said a word about it, but that was just the tip of the iceberg. The brakes were so bad I has to press with all my weight on the pedal to get the truck to start to slow down and that was with no items in the bed. When we discussed the drop off location, I was told it was on the southern end of town, but it was on the northern end of town. This is by far the worst experience I have had moving. I will never use uhaul again. Also, the ac was blasting when we turned it on, and that alone told me how long it had been since it was used, let alone serviced.

NOEL F. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Rep. Was great to work with and very nice. U-Haul reservation site is not user friendly. Not location fault.

Clinton C. 
Rating:
1.0

No after hours drop box available, had to leave keys in vehicle

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Neal S. 
Rating:
1.0

Clerk was rude on the phone. Went into store for drop off receipt, clerk told me she would get to it when she had time and she had not had a break all shift.

Kyle T. 
Rating:
5.0

excellent attentiveness from the manager at the Piggly Wiggly, we were in a big hurry and he dropped what he was doing to help expedite us out the door. wonderful service.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

The gentleman who checked me in was very nice and made sure I was a satisfied customer Overall, a terrific experience.

DON J. 
Rating:
5.0

Customer did not leave a comment.

Jay H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

The biggest positive of this trip is the truck was in great shape and we had no problems. It just was a rough start getting the truck.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

Jeff F. 
Rating:
3.0

Girl wasn't sure how to help me with my drop off, however, I found a text sent to me by UHaul for self-checkout via my smartphone. I did my return process myself.

LAWRENCE B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer E. 
Rating:
1.0

Dont lie to your customers.

Jonathon E. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
2.0

Customer did not leave a comment.

daniel K. 
Rating:
1.0

I went to pick up my truck they said I should have got a code . Which I didnt I was supposed pick truck up at 7am got there at 640am. After getting keys at 740am. Because they couldn't get lock open I was pissed. Then the truck was low on gas ridiculous. When u hire movers at 7am and u cant get the truck until 740am that's bs. I am soo pissed. Truck was dirty and with this dangerous virus ridiculous. I seen a tissue laying on the floor and of course I had clean it up so I dont get charged.

Jesse A. 
Rating:
5.0

The service was handled with great care. But UHauls computer application neads much improvement. When people are renting more than a truck it should be all on one transaction! Very time consuming and as we all know covid19 is a major concern!

Edith R. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
4.0

Customer did not leave a comment.

Alexander K. 
Rating:
5.0

Could have supplied the rubber latches for the safety chains.

Frederick H. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
5.0

The woman who helped me at Detjens Piggly Wiggly was very professional, polite, & personable. The truck was very clean & it had in it the 2 dozen blankets I rented. Thank you. 29' Truck was in good condition & my move went smooth. Will use U-Haul again & recommend to family & friends ! ??

LAWRENCE B. 
Rating:
3.0

Customer did not leave a comment.

Roger R. 
Rating:
5.0

Customer did not leave a comment.

kim M. 
Rating:
5.0

Customer did not leave a comment.

Renee S. 
Rating:
5.0

Customer did not leave a comment.

Billie Z. 
Rating:
3.0

Customer did not leave a comment.

Roger K. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Sandra O. 
Rating:
5.0

Customer did not leave a comment.

Billie Z. 
Rating:
4.0

The U-Haul system was new to them and Al did a great job making sure we got the drop off destination that we wanted. U-Haul you need to make things easier for these new locations.

Kevin K. 
No reviews have been submitted for this location.

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