Customer Reviews for Diamond Auto Sales
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Diamond Auto Sales
Jay H. on
They short changed me 6 moving blankets. There were supposed to be six per bag and there was only three per bag. So I ended up with six rather than 12.
Joseph P. on
Everything was great, I prefer to deal with these gentlemen much more than our corporate U-Haul store.
Michael H. on
We had to call the corporate number on two occasions. The wait times were outrageous. There seems to be a real mystery as to where trucks are/will be in the future. We will not choose U-haul again if we can avoid it.
Maria B. on
Have more knowledge of mobile check outs but overall he was very helpful.
Jessica F. on
Easy to work with. In and out.
Jon T. on
Friendly and helpful
Stephen K. on
Could not get the key from the lockbox. Had to go elsewhere.
gary M. on
Not a thing! Customer service at this location is a 10 out of 10
Virginia L. on
I left one uhual place and came here. So glad I did. Excellent.
John S. on
There really wasn’t any parking for my car while I rented the truck. My reservation was screwed up online and I had pick up the truck at a different location, when I initially was going to return the truck to the original location U-Haul charged me a one way fee that was over twice the cost. Luckily I noticed the increase and arranged to return the truck to the different location. Also the online program to pick up truck prior to the store opening didn’t work and I had to wait 2 hours for the store to open. I will work directly with the location in the future and not deal with U-Haul central!!
gary M. on
The most professional leasing company with which I have worked
dana R. on
Everything was perfect .. Easy to rent easy to return.
diane D. on
Excellent service no recommendations
Judy L. on
Nothing at this current time. We were treated excellent by everyone we came into contact with.
LAZARO M. on
for me all was well. I was treated with respect and in and out in less them 10 minutes.
joshua S. on
easy, helpful, no hastle
ROBERT G. on
Supper easy rental Fast, friendly, curtis, clean, knowledgeable and very helpful I have rented many trucks and trailers and I can tell you, you can not find a better place Super fast and easy return
Matthew M. on
Great service. Easy to use. I would definitely use UHaul again.
John M. on
There was a low tire pressure light on and latter I saw a nail in the driver side rear tire. I was lucky it didn't go flat.
Isiah A. on
Have a furniture item with wheels on it so people can get their Entertainment System much easier rolling down the hallway or getting on the elevator then did not have the equipment I need only a hand truck but that was too small
JAMES L. on
I had an billing issue at first returning my truck because I left without fully explaining my situation thus causing confusion. Then I have to say that after talking to Ryan my situation was cleared up very professionally. It made my satisfaction with u-haul extra satisfactory and now I will go out of my way to recommend your company due to Ryan! I own a trucking company in ny and use many other truck rental companies and this experience has opened my eyes to u-haul. This guy Ryan is an asset . Thanks U-haul
ALLEN U. on
Gas is full when you pick up truck,broom swept.also don't advertise a truck for 20$and than it comes out to 110.00.
john C. on
Outstanding. Quick, Clean. Smooth transaction,
Adam S. on
did not receive furniture pads as requested
George E. on
Very friendly and helpful. Would definitely rent a uhaul from them again.
Gerald M. on
great rental. super fast service and super nice. will definately recommend and use again.
SALVATORE P. on
Great service, helpful staff.
Michael M. on
Even though the service and place was excellent, and the representative who went out of his way to help us was awesome.. the stress this company put me through was horrible. I made a reservation for a 26 ft truck for a move in mid August for September 1 at 9am. I got an email saying it would be ready by 10:30-11am if the person showed up. IF?! Are you serious?! I booked movers at 10am for me to get the truck at 9am and this completely screwed up everything. I called scheduling and she recommended a smaller 15 ft truck and promised it would be at a further location as early as 7am. I made an 8am reservation. I show up at 8am and the representative says they have not brought back the truck and maybe by 11am they will. What is wrong with this company? What’s the sense of reservations when people can bring back the trucks at their own leisure? The same representative from this location in Absecon NJ said a 26 ft truck was available in Pleasentville NJ.. where my original truck was! Like what in the world is up with this?! So we decided to go back and get that truck. I don’t know how you guys get business with your crooked policies and crappy reservations.. this was the most stressful move I have ever had. Not sure I would ever use U-Haul again.
Andre O. on
the person who waited on us was very courteous very pleasant very helpful thank you very much very nice experience
joel D. on
No place to park the vehicle
PETER B. on
They were clearly not well setup for the check in program and process. Seemed like they just started.
Carol Z. on
Everyone was very easy to work with and accommodating. Thanks for making a difficult task so much easier.
Diana E. on
I reserved a 20’ truck for a one way trip. This was not the location I chose to pick up the truck. In fact, on the way to this location, I passed two other locations including the one I requested to pick up the truck. I also reserved a furniture dolly and furniture pads. This location had the dolly but no furniture pads. So he called one of the other places that I passed for the pads. My husband drove the U-Haul Home while I went to pick up the pads. Now I’m wondering if the dolly is on the truck - it wasn’t! The second place gave me furniture pads and the dolly and knew I was not happy! No more U-Haul for me!
Juan C. on
Great service, good people, clean trucks!! Easiest, fastest, and cleanest one I've been to.
GREGG L. on
Charlie was a nice guy ..
WILLIAM B. on
They were great
SAM M. on
Fast, friendly service. Staff there were courteous and professional, helped guide me thru the process with much convenience.
diane Z. on
The rental location was fine, it was U-Haul itself that created more than one problem for me. Despite giving a complete and accurate description of the amount of items and being assured the unit I was renting would be sufficient, not only would it not have been sufficient, but I was notified one day prior to the rental that the unit was not going to be available. I was offered a truck that was clearly much to small for the job and then another truck, which was larger than needed and far exceeded the price I was originally quoted. Eventually, after wasting much time at the rental location, a U-Haul agent was able to free up a more appropriately sized truck for our moving job, but the cost was nearly 3 times what I was originally quoted, and that was with U-Haul giving me a 50% discount on the truck I ended up with.
KHAYREE N. on
I had a great Experience with my U-Haul rental. Everyone was extremely nice and helpful. Charle did my paper work and Within minutes Neil pulled up with my Rental. You don’t don’t change Perfection. I’m looking forward to seeing you guys on my next rental.
Andrew S. on
Great service
Christopher G. on
Went to Gunthers first and after 45 minutes that figured out they didn't have a truck very happy I found diamond auto sales!!!??
jocelyne L. on
They were excellent
patrick M. on
Very friendly folks. Pleased with experience.
Marion S. on
No visible signage from street
BILL F. on
Excellent service
BONITA M. on
Highly recommended
Nadia I. on
This location is very hard to fine, poor lighting and there are always too many cars blocked so it's always hard ti find a parking to leave the Uhaul truck or cargo van. I've used this location previously. As i went to drop off the key, the key won't fit in the keybox. I had to leave the truck and find time the next day in order to drop it off in person since my key won't fit. Please make it easier with larger key drop box.
on
Service at Diamond Auto Sales was superior. Highly recommend to anyone needing to rent a vehicle.
Nancy N. on
So, I pushed the yes button on the maintanience part because NO was to extreme - but one of the headlights was out which made me have to drive with the bright lights on for over 100 miles. Hard on everyones eyes.