UHaul allowed me to reserve equipment which was not staged for mobile pickup the evening before I needed it. This resulted in me standing in the parking lot on hold for nearly half an hour. Please do not allow me to reserve equipment if there's no way it will be possible for me to pick up.
SIMON R
Customer Reviews for Diamond Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Renting the truck was so easy and quick. Will definitely rent from you again!
Marian MRenting the truck was so easy and quick. Will definitely rent from you again!
Marian MWhat a great experience. The operator was friendly and helpful.
Derrick SThe attendant, Neal, was very friendly and helpful--even retrieving items I had left in the cab.
KRISTEN MI would have given a higher rating if I received the price of $164.xx quoted to me. Instead the rental was $201. I sent an email regarding the issue and received no response. I have no complaints regarding the location but the U-Haul representative on the line didn't seem to know what he was doing. It took an exceptionally long time.
PATRICIA GThey said thanks all is good. Then after we left they charged us for gas. We brought it back with more than we started with.
Grant HMy truck was guaranteed to be at my chosen location that was across from my apartment in somers point. I got a call the night before we move and am told it will be in Pleasantville. I remember having the location guarantee, but apparently that didn't mean anything. I also put in my trio and it said I would have 50 extra miles, which was perfect because I had to go between 40-60 miles over the direct trip from somers point to salisbury. Then I find out while I'm dropping off that I went "120 miles over", which is insane but I didn't want to argue with the guy working -- he was awesome- and he didn't make these mistakes.
Tyler HHad an amazing experience and U-haul saved the day! I needed a big truck for a big move last minute and the 26 footer did the job. The gentleman who helped us just had a great spirit about him and provided great customer service! Thank you!!
athanasios hVery good
José MNothing
Pamela JSupply a broom to clean out equipment when done.
Ryan OExcellent experience, Charlie and Neil were great to deal with. Super professional and easy , quick process. I would definitely recommend Diamond to rent your U haul from!
Robert LVery small lot and no clear space on where to drop off truck.
MIKE DI’m a woman I got charged more I used the truck only for two hours went I asked why the man screaming to me and the Hispanic people are miserable and he said a lot but world to me I tried to contact you but the phone they give me do not work the man is really rude I recorded to him
maria jGreat service!!!
Quentin SNothing. Super easy process. Quick. Employees were great.
Daniel OThe person that check me in was great. Very friendly and helpful.
ROBERT DGreat experience while dropping off the truck. Staff was friendly, and quick!
Allyson AHorrible experience!!!!!!! The attendant was rude, the truck was disgusting smelled like urine, and they charged me for add-ons that I didn't purchase. NEVER AGAIN!!!!!
Carolyn CEasy drop off. Very quick and efficient.
Joseph DWi-fi signal to complete booking is EXTREMEMY poor in this area. Vehicle that was reserved for me was full of graffiti, and damage to several locations on t he truck. Pictures showed that the truck was in great condition, which was NOT the case.
John CNot a thing.
Gloria Sfriendly customer service...adjusted all the mirrors and even helped me load my mattress and box spring! good guys!
charles gSketchy neighborhood
John RIt’s was alright but the back wasn’t clean and also I should of clean it but I didn’t there no improvement needed I like to thank uhaul the people are very friendly and helpful
PAMELA JNothing
PAMELA JVery nice personnel at the location
James MNothing, was an easy and convenient experience thank you.
james gThey never checked the truck out in the system. Just handed me the key. I had to go to the uhaul location on White Horse Pike to get my supplies I ordered. The service there was excellent and they completed the transaction and gave me the contract. I'm not sure why I couldn't have picked up the truck there as well.
Virginia ASuper friendly, prompt service. Very pleased. Would definitely use again and recommend.
VICTOR GEverything was perfect including the friendliness of the people at Diamond Auto Sales.
Richard DExcellent service, Helpful Staff...Adjusted all mirrors and showed Me all controls for wipers heat Etc.
CHARLES GI rented a U-Haul as you know three times recently and I am extremely pleased ! Especially your crew at Diamond Auto where I picked up the truck and dropped it off ! They could not have been more professional or kind and considerate ! Jim Dwyer ! I give them 10 Stars !
jim dNice Coustomar service
SOHARAB Hlocation was closed when I dropped off. There were no other u-haul trucks there so I wasn't sure if I was at the right place. The entire property was full of used cars for sale.
MARK GGreat customer service. Staff at pick up location friendly and helpful. This was my second time renting from them and I will definitely use them for all of my uhaul needs.
DEBRA SThe guys were great, very helpful.
EDWARD LGreat service!!!
thomas tPhone GPS access from u haul kept sayimg I wasnt at location when I was had to go into office instead of pick up by phone
Tasha GThey people who helped me with my uhaul were very accomidating and were very efficient in setting up my reservation.
VICTOR FGreat service
Dorothea BIt was a great experience, the people at the location were friendly and helpful.
THEODORE GSmooth transaction using the app
THEODORE GAll good
Cristian bVery friendly staff and helpful with questions engaged with conversation .
Jane EThe truck broke down on me 2 times. We never got to the uhaul place the day we were supposed everything we backed up.
ANNE MGreat customer service
DANIEL BVehicle was ready and clean. Representative was friendly and professional. Thank you great service!
Ellen HThe only issue which can be understanding is the ride was very bumpy. Felt every bump. But overall the service and help was exceptional
MARK PGREAT GUYS GREAT SERVICE
CHARLES GThe location was convenient
Allen HGreat customer service. Quick and easy.
MADELINE GDrop off refused to take truck
aaron zPaid a lot and wasn’t very happy with that
Danelle KTruck was completely clean inside and out. Amazing service and very nice people
derrell sExcellent customer service at pick up location, very helpful and informative 5 stars
ERICA GFind a better way for their lock box
Ronald AHave the vehicle keys ready prior to pick up.
Joseph S