Customer Reviews for Diamond D Auto Sales
(U-Haul Neighborhood Dealer)

198 reviews

2885 Saskatchewan Ave W   Portage La Prairie, MB R1N3G3
(Hwy 1A West at Drive in Road)

(204) 857-4722

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(204) 857-4722

2885 Saskatchewan Ave W
Portage La Prairie, MB R1N3G3
(Hwy 1A West at Drive in Road)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

evan P. 
Rating:
4.0

Customer did not leave a comment.

Aituaje E. 
Rating:
1.0

Have the address more clear, drove around trying to find it because an map app takes you to a wrong location

Kyle B. 
Rating:
3.0

Customer did not leave a comment.

Kenneth G. 
Rating:
1.0

I had to drive an hour and a half from Winnipeg to Portage la Prairie just to pick the truck up. Cost me more than $60 to drive it back, empty so I could load it. Customer who picked it up after me also had to drive from Winnipeg to Portage la Prairie to pick it up. No compensation for my time and money being a courier for your equipment. Truck was crap, no air conditioning, belts were squeeling. Passenger front suspension was sagged. Window crank was missing the knob. Customer service rep was polite, but needs to look at a map when assigning trucks to customers.

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

We had a tire blow on the uhaul cause the inside tire was low on air and that means it wasn't checked before we had it. The uhaul was also dirty.

Olivia D. 
Rating:
5.0

Customer did not leave a comment.

Charis K. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW O. 
Rating:
2.0

More focus on customer service.

Gordon G. 
Rating:
5.0

Diamond Dave is a great guy! I'm so happy to be back in the Prairies!! Central Canada Sucks.

mike D. 
Rating:
5.0

Customer did not leave a comment.

Dave R. 
Rating:
5.0

Customer did not leave a comment.

Dave R. 
Rating:
5.0

Fast courteous service and helped me hook up and unhook the trailer! Thanks so much for your help. Would definitely use this location again ????

Lillan C. 
Rating:
3.0

Never went into the drop-off office - used the on-line drop off which was excellent and convenient

Leila M. 
Rating:
5.0

The man at my pick-up location went above and beyond to help me out and answer my questions. He was very friendly.

Reg F. 
Rating:
5.0

Customer did not leave a comment.

TANYA S. 
Rating:
5.0

Due to some circumstances I was late to pick up rental trailer, so just because of it I had to do so many procedures online again. I think it's not matter when costumer pick up his already booked rental vehicle.

Milap P. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Momi C. 
Rating:
2.0

Customer did not leave a comment.

Beth P. 
Rating:
3.0

Customer did not leave a comment.

Karanbhai P. 
Rating:
4.0

I was phoned by u haul and told to change and drop off at this location because it was open and the other location in town was closed. Yet I got there and out was closed too. Feels like poor communication happened. Then I followed the guide to drop off myself and it wanted me to disconnect all chains on the trailer, but they were tightened on with a wrench and I had no tools in order to open the lock link and remove the chains, and there's no one around to talk with for help so I did everything else I could but had to leave the chains hooked on.

Andrew D. 
Rating:
1.0

Customer did not leave a comment.

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

Joy L. 
Rating:
5.0

The customer service was excellent and very friendly. Made sure everything was hooked up correctly and we had all the information we needed.

Ed G. 
Rating:
5.0

Customer did not leave a comment.

Shelly G. 
Rating:
3.0

I went to the pick up location 2 days ahead to order a larger closed trailer. I was told the next day that a trailer was available about 2-3 hours farther away. I did not have time to do this. I was told there was a smaller one available at Diamond D. When I arrived for pick up there were only open trailers. I was moving furniture and it was raining. I explained to Diamond D that I was moving furniture and needed the cargo trailer. I was very disappointed at not receiving what I ordered and to be told nothing else to be done on the day of pick up and not when I ordered. If your trailers are not available, this should be stated right away. You should not ask clients to add 5-6 hours to a busy day. Telephone personnel could be more service oriented and less rude.

Roberta J. 
Rating:
5.0

Not a thing, everything was great and went well.

angela M. 
Rating:
5.0

The staff was fantastic! They were really personable and helped us with everything we needed!

Darcey H. 
Rating:
3.0

Customer did not leave a comment.

Angela V. 
Rating:
2.0

Computer program for setting up rental agreement did not seem to be user friendly. Worker had extreme difficulty filling in info. It needs improvements. Took well over half an hr to process, yet I had prebooked by phone, and had received a phone call the day before rental as a reminder of the booking. Van was up to date with lots of power. Cab and inside van clean. Windshield had not been cleaned on outside.

Ron S. 
Rating:
4.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

Customer did not leave a comment.

owen S. 
Rating:
4.0

Customer did not leave a comment.

Kelsey A. 
Rating:
3.0

Open trailer had a significant amount of dirt and debris inside. Cleaned it out myself prior to loading and travel.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

Anatolie M. 
Rating:
1.0

The staff at Diamond D Auto was very unfriendly at the and he was not willing to explain me the truck. I would rather go to the other Uhaul location in Portage.

PAUL B. 
Rating:
5.0

Extremely helpful and friendly! I called when I had trouble with a tire in the US and couldn't get through to Uhaul roadside assistance, and he gave me other numbers to call, and asked me to call him back if I was unable to resolve my problem. I would highly recommend him, he went above and beyond the call of duty!!!

Siobhan D. 
Rating:
4.0

Have more choice as to truck size.

shellly M. 
Rating:
3.0

This location has other business associated with it which may effect customer service in some small ways. On the return of the rental, I was asked for a photo of the mileage and fuel gauge. I felt it should be their responsibility to check this, as well as look the equipment over while I waited to determine for his-self if the truck was indeed clean and swept out as required. The fact that I had to return to the truck for that photo put me off slightly.

Doug Z. 
Rating:
4.0

Customer did not leave a comment.

JAKE R. 
Rating:
4.0

Customer did not leave a comment.

rod F. 
Rating:
5.0

Staff were friendly and very helpful

Amber R. 
Rating:
3.0

Customer did not leave a comment.

AMBER R. 
Rating:
1.0

I was told there we no trailers in the size i requested 3 weeks earlier in all of winnipeg (3-4 locations). I was told this 3 days before my pickup time, and was told I would have to travel an hour west to portage la praire (this location) to pick up. I was not offered a discount or anything. If you know that there is no trailers my size that early, YOU need to bring it to a location for the customer, not have me drive 2 hours round trip to get a trailer that I was about to take on a 3 day trip already. That was added gas and strain on my car that I didn't need. The attendent there at first refused to help me attach the trailer, because he " couldn't leave the office" since he was the only one there. Thats fine, but if I had hurt my back or anything trying to get that trailer onto my hitch alone, you'd bet you'd have a lawsuit coming your way. On top of all this, the person running this location had no idea how to enter in my information (that somehow got lost even though I entered it in online before hand) and forgot to give me back my credit card after i finally got my trailer on the hitch. Extremely negative experience, in what should have been a 10-15 minute pick-up, put me behind on my move over an hour and a half.

TREVOR M. 
Rating:
4.0

Only negative was that it doesn't show up on Google Maps, made it hard to find. When I called in for directions though the personnel were very helpful!

Karen P. 
Rating:
5.0

Customer did not leave a comment.

Rating:
4.0

Customer did not leave a comment.

MILES D. 
Rating:
5.0

Customer did not leave a comment.

Brianagh B. 
Rating:
4.0

Customer did not leave a comment.

Ted B. 
Rating:
5.0

Very friendly service, and quick.

Glenn M. 
Rating:
5.0

Customer did not leave a comment.

Philppe G. 
Rating:
5.0

Customer did not leave a comment.

ERNEST F. 
Rating:
2.0

The trailer was filthy. It had not been cleaned for a long, long time.

Ed R. 
Rating:
5.0

One problem: the dealer was unable/unwilling to waive the "Safe Move" $270 surcharge. When I first reserved online, I was sure that I would not be billed, because I did not want the coverage, but the dealer said he never rented people a uhaul without that coverage. This was frustrating, but since I was in a hurry, I couldn't stand there and phone head office. I don't like being pushed extra charges, when it was not on my reservation.

Steve V. 
Rating:
4.0

Customer did not leave a comment.

Sourayan M. 
Rating:
4.0

Customer did not leave a comment.

RICK N. 
Rating:
5.0

Customer did not leave a comment.

Allan F. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Excellent sevice Thanks Tim

Nelson W. 
Rating:
5.0

Customer did not leave a comment.

Aaron E. 
Rating:
3.0

It would've been good customer service had the truck windshield been cleared of snow. Also would've been nice had the truck been warmed up and brought to the front of the building for me. I had a bit of troubles getting the truck to reverse in the snow where it was parked. The staff member was friendly when I arrived though.

evelyn B. 
Rating:
5.0

I would recommend this business only to use his equipment to rent not u-haul's

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
3.0

unfortunately this location had a break in the night before the pick up so it was not a smooth pick up. Not their fault.

KEITH P. 
Rating:
4.0

Customer did not leave a comment.

DONALD R. 
Rating:
5.0

The cab was clean but STUNK like cigarette smoke! It was horrible! I used a half a can of Febreeze to help with the smell.

Wendy U. 
Rating:
3.0

Maybe keep trucks cleaner.

Susan B. 
Rating:
2.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

Customer did not leave a comment.

Tyler J. 
Rating:
4.0

The wheel strap on the passenger-side of the car towing trailer was broken. I had to purchase another strap from Canadian Tire to make it work temporarily. The Uhaul dealership should have noticed this prior to me leaving Portage with the trailer. Good thing I was able to think of a temporary fix, and purchased another strap to make it work for me and my move. I have reported this damage to the Uhaul drop-off location.

Sean H. 
Rating:
1.0

I was told to drop it off at a different location so this question is erroneous. This is a detail which is kind of important when you are returning a truck.

Wendell G M. 
Rating:
5.0

Customer did not leave a comment.

Rob C. 
Rating:
4.0

Customer did not leave a comment.

Adan J S. 
Rating:
4.0

Customer did not leave a comment.

Grant C. 
Rating:
5.0

Customer did not leave a comment.

Cody K. 
Rating:
5.0

Customer did not leave a comment.

Ganesan R. 
Rating:
1.0

Nobody knew anything. I had to phone in and do everything myself. I'll buy a trailer before I rent. They told me there was a trailer in one location then had to drive an extra 90km pulling a trailer that had horrible wind resistance costing extra.

tylor H. 
Rating:
5.0

Highly Recommend Using this dealer again I have rented from U-Haul before but not from this location. I must say this location has changed my mind about U-Haul. I drove away with a smile on my face. Tim was very friendly ,helpful and knowledgeable , that made a huge difference for me.

Blair H. 
Rating:
5.0

Minor damage on truck cargo interior seemed a surprise to operator, otherwise pickup process was great!

Greg T. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Great Service Thank to Tim at Diamond D Auto Sales

Tim N. 
Rating:
5.0

Highly Recommend Using this dealer again. Very thorough in explanation on use of trailer. Double checked hook ups and made sure no other questions before leaving. Very happy with my experience! Staff were friendly, knowledgeable and accommodating.

STUART S. 
Rating:
5.0

Everything worked out well to my expectations!

Marilyn D. 
Rating:
5.0

Customer did not leave a comment.

Constance L. 
Rating:
5.0

Customer did not leave a comment.

Bill M. 
Rating:
5.0

I met with Dave who was superb! Very professional and very friendly, just a great guy. Ashley helped me hook up. Once again, a really good kid. I wouldn't hesitate to do business with these guys again. In fact if I need rent again it will be through these guys even though it is way out my way.

bret S. 
Rating:
3.0

Ensure that the equipment has adequate tires for long distance travel

MInke S. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Tim Rodgers was extremely helpful and friendly. Thank you for the excellent customer service.

chris D. 
Rating:
4.0

Prices seemed a bit different than the website but staff were courteous and efficient

Tanya Q. 
Rating:
5.0

Dave was very easy to get along with and was very helpful! He made the transaction smooth and effortless, and we were on our way quickly. I would recommend the Portage la Prairie Uhaul to anyone. Thanks for all your help Dave!

CHRISTOPHER B. 
Rating:
5.0

your national call center could get my name correct

Rob R. 
Rating:
5.0

Customer did not leave a comment.

Glenn M. 
Rating:
5.0

Dave and Tim put the customer first. It was Quick and pleasant business transaction...simply the best customer service.

Douglas B. 
Rating:
4.0

Dave was very helpful and professional and got us in to a moving truck very quickly. The truck was great too - easy to load and unload and drive. If we need a truck again we will definitely start in Portage! Thanks!

Deanna G. 
Rating:
4.0

It was a easy and simple move, Thanks to U- haul!!

Alvin K. 
Rating:
1.0

Good initial meeting. Tim wanted me to remain in the office while he did his look-over the returned truck. Once satisfied, he came back in and confirmed no further charges and e-mailed me the receipt showing $0 owing. Then we went over the paperwork, and when he noticed the colored slips, he remarked "No Safe-Move insurance?" When I answered "No, my auto insurer includes such supplemental insurance... my good-driver package insures ME, not just my vehicle" he said "In that case, I'm going to go have a better look over the truck!" I thought he was making a joke until he actually got back up and left the office out to the truck again! This time I followed to make sure he wasn't going to attribute me any damages! VERY sketchy operator, left me feeling very uneasy as I left, and carefully watching my CC activity next few days!

Greg T. 
Rating:
5.0

Customer did not leave a comment.

Sasah B. 
No reviews have been submitted for this location.

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