Customer service wad great.
DON D
Customer Reviews for Diamond Rock Rental And Equipment LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It's ridiculous that you have to pay so much for a couple of hours use. I didn't need it for a full day but had to pay for a full day. It's also ridiculous that you have to pay all the fees .
ALFRED AExcellent location, they had the truck ready for me. ..!! Highly recommended !!
OSWALDO NVery helpful people..
TESSA RI don’t know of anything else that could be done to improve the experience. Tyler was very helpful in getting me the right trailer and hooking it up for me.
JANET VRecommended... Organized and professional. No issues, great experience.
Steven SMake sure truck is full of gas and cleaned
JOANN TDiamond Rock Rental provides superior service to any other rental facility in the area. Best dealer by far.
ROBERT JMy experience was all good.
Gerald HMake sure the customer knows what charges they are being given before they leave - I was charged for Safe move when I didn't put it down on the quote and now you won't refund it. Very disappointed and you just lost a customer.
DAREN WFriendly staff, but truck was dirty inside.
Glenn HSo grateful to have this location in Gentry! A huge time and money saver with great service. Will definitely rent from Diamond Rock again!
Christopher BThe staff at diamond rock were great! I recently had hand surgery and could do a lot, they jumped in and took care everything and disconnected the tow dolly and backed it up with out hesitation. Very pleasant and helpful
jeff MClean windshield
Andre HThe truck had no cruise control. After 2,000 miles it made a difference. If I had thought about it in advance I would t have rented a truck without cruise.
JASON WThe rep ran my prescription sun glasses out to me as we were leaving … he was awesome
jeffrey MThis was a great experiance, no complaints .
Mike bThey need a woman there to organize and clean
Charlie TCustomer Service was outstanding and I would recommend this dealer. He was beyond great!!!!
Donna GThe location was great, and the guy was helpful, but they didn't have the dollies, which was fine. He took them off, but I still got billed for an appliance Dolly, standard Dolly, and a dozen blankets, none of which I received. Also, the truck pulled hard to the left, especially during braking and the windshield wipers were in terrible condition. It would be cool if I could get the Dolly and blanket money back though
Mark DNone
Howard RMy issue with the entire experience was the nickel and dime fees paid to U-Haul
Samuel KBe present when customers show up for their appointments. Actually answer the phone.
Samantha SThe Team at this location is World Class!!!
BRIAN CFront desk guy was great to work with.
Boy YNothing to improve, Uhaul vehicles and this location are absolutely perfect.
SHANE FThe employees at Diamond Rock Rental was very helpful and accommodating. I had many questions since thus was my first time using uhaul and thay walked me through the whole process.
Bobby OGreat Business very professional
Teresa BNeed more training for new business leasers
dean mIf it's mobile pickup, which means I don't have to go inside, the keys should already be with the truck. Instead I had to go inside and wait in line for my keys which cost my time. Also there was only 1 employee helping customers.
Stephanie CPick-up and Drop-off were awesome. Very Professional, good men.
CODY FTyler was great to deal with and went out of his way to accommodate me with my late arrival for pick-up since I arrived after his closing time. Awesome individual. Thanks MK
Michael KI would defiantly recommend renting from Diamond Rock Rental and Equipment. Very professional, courteous and fast service!
James BAdded insurance when I put on the application that I did not want to pay for insurance (2nd time this has Happened.
WILLIAM A