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Howard D | Overall ExperienceCustomer Reviews for Diamond Self Storage - Anchorage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you
Denise K | Overall ExperienceAnnette was a true professional in the front office! Work with her if you can. Totally helpful and a pleasure to work with.
Jeff S | Overall ExperienceDimond Self Storage was not helpful. I understand that the staff member was very stressed due to a lack of support, but her demeanor was unkind, making for a negative experience. I ended up moving to a different U-Haul location where the service was much better.
Maria R | Overall ExperienceAnnette was professional and very helpful
Jose P | Overall ExperienceMgr Annette Paegler was helpful. Office hours could be improved.
Zachary H | Overall ExperienceGreat facility and office staff
John S | Overall ExperienceAnnette was extraordinarily helpful. Easy process and really appreciate the complimentary car washes. Good value!
Gideon G | ReservationI had a great experience this year with Diamond. The staff is amazing and so helpful with any need that arises. The shuttle drivers were also great every time I traveled into town. Thanks a bunch!
Mary A | Overall ExperienceAnnette does a great job!
Dan H | Overall ExperienceAll interactions with staff at this facility were great. Never worried about my belongings.
Susan P | Overall ExperienceAnnette was incredibly helpful and friendly!
Barbara M | Overall ExperienceAnnette has been wonderful in helping make a stressful situation so much easier. The unit is great and we appreciate Annette helping us with getting a ground floor unit and another one close by.
Barbara M | ReservationI am satisfied and was able to fit all of my belongings in without any problems. Thank you for your assistance. Terlisa Tresvant
Terlisa P | ReservationMove in is next Tuesday. Hopefully my charges will be adjusted accordingly.
James T | ReservationQuick and easy. Annette was thorough and made the process simple. No issues with moving in.
Kristina T | ReservationGood experience. Great customer service. Storage unit and grounds are clean.
Deborah J | ReservationStaff were all exceptionally friendly. Would definitely recommend.
Stephanie J | Overall ExperienceThe staff was just amazing and I couldn’t be more pleased. We needed a place to store a car and boxes very quickly and Annette took care of everything. At moveout time Dave was just great in making sure our son was picked up from the airport and that all went efficiently. Can’t say enough good things about the place. I spoke with another facility in Anchorage at another time. The difference was night and day. Save yourself time and just go straight to Diamond.
Katie M | Overall ExperienceI cannot say enough good things about my experience with Diamond Self Storage. The staff was friendly, and helpful upon our check in. Their shuttle service was awesome, and so helpful when you have a lot of luggage, and or animals - which we had both. But, they went above and beyond when our car would not start. Our car was in the storage facility for 10 months over a long cold winter, and our car battery was completely dead when we tried to get the car out of the storage. We could not even get the remote to work to open the car door. Diamond Storage to the rescue. They helped us figure out how to get in the car without using the remote. They then brought a portable charger out to try to start the car. That didn't work, so the assistant manager brought his personal car around, and tried his jumper cables. The car still did not start, but they did everything they could to help us out. When ended up having to take an Uber out, and I was trying to figure out how to get our luggage and animals to the front of the facility. Diamond Storage was like- no problem, we will send the shuttle around to get you and bring you to the front to catch the Uber. Can't say enough good things ...... Thanks Diamond Storage! Ask for Annette! She is an awesome GM and goes out of her way to be helpful!
Pamela C | Overall ExperiencePhenomenal service from the management and staff from start to finish. Always addressed my needs or concerns immediately. They definitely exude the confidence needed to make a tenant feel that their items are safe and secure. The facility itself definitely has the best accessibility, availability, size, and cleanliness in all of Anchorage. Military friendly location. Overall fantastic experience.
Brandon S | Overall ExperienceStaff was less than helpful. Originally when we moved into the storage facility there was a dumpster that wasn’t emptied for an excessive amount of time and was overflowing, the dumpster was then removed, but never replaced. With as much as storage units cost, maintaining a single dumpster is not too much to ask.
Daniel R | Overall ExperienceI had a great experience with Diamond Self Storage.
David B | Overall ExperienceFirst time I used this service and with great satisfaction. Everything went smooth and as advertised. Thank you.
Louise H | Overall ExperienceThanks folks, Great Facility & Nice People. Rates fair. Will use again if need. 😉
BILL S | Overall ExperienceGreat service by office, thank you!
Todd L | Overall ExperienceNo issues will be back again
ISAAC M | Overall ExperienceDiamond Parking and Storage has an amazing staff! They are friendly, helpful, courteous and go out of their way to accommodate customers!
Jason m | Overall ExperienceI have had a storage unit for several years at this location, and I have always found the staff to be friendly, courteous, knowedgeable, and professional. My unit was well maintained and easy to access. Thanks for being there for me!
STEVEN M | Overall ExperienceIt is a great place for storage. We needed something last minute and the 24 hour helpful staff help us get a unit to store our property. Excellent customer service!
Jack S | Overall ExperienceThe Diamond staff have been very helpful and easy to work with.
Peter B | Overall ExperienceBest storage experience. Super easy transactions. The most friendly, helpful, and wonderful staff. Thank you so much for everything. See you in the fall to store my classic car again!!
Sonya L | Overall ExperienceTHANK YOU GOD BLESS!
Gevan S | Overall ExperienceExcellent storage facility, conveniently located. I would use them again.
CAROLYN R | Overall ExperienceIt was clean, dry and easily accessible. excellent staff.
Maxine Q | Overall ExperienceSo courteous and helpful and responsive.
Tina S | Overall ExperienceVery clean and secure and accessible
sean m | Overall Experiencenice safe place
BRENDA R | Overall ExperienceI CALLED THE STORAGE FACILITY THREE (3) DIFFERENT TIMES AND GAVE A VACATING NOTIFICATION SO I WOULD NOT BE CHARGED BY AUTO PA FOR THE FOLLOWING MONTH. I WAS STILL CHARGED THE FEE WAITING FOR REIMBURSE
JACKY B | Overall ExperienceConvenient, clean but maybe more accessibility during the long daylight summers would be nice.
DAVID R | Overall ExperienceLighting on motion detector sucked. Lost my original lease. One tenant with a restaurant supply company was constantly cluttering up the entrance and hallways with their supplies instead of their unit
ROYCE O | Overall Experience!*!Connex renter w/ Diamond Self Storage,5401Northwood Dr. DO NOT RENT HERE THEY WILL CALL POLICE ON YOU FOR WAITING OUTSIDE, RIGHT AFTER I UNLOADED A TRAILER & 2 CARS I SAT TO FIGURE WHAT NXT & COPS!
KAGAN P | Overall ExperienceMy RV trailer was damaged by the vehicle next to it. That owner took no responsibility and the facility allowed him to continue parking there. I frequently asked to move the locations but got no help.
BRIAN P | Overall ExperienceDimond Self Storage had the size storage unit available when I needed it. Easy move in. The people are pleasant to work with. The price was very competitive. I was impressed by the security. Thanks
WILLIAM E | Overall Experiencecalled the Place storage Facility for more info, helpful perssonnel. Will check back again for deals. Thanks.
Privacy R | First ImpressionsWent smoothly....good customer service!!
Privacy R | First ImpressionsAside from the slight confusion as to where the office was the lease agreement was easy the guys were more than happy to answer all of my questions.
Privacy R | First Impressions