Customer Reviews for Diamond Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Diamond Storage LLC

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Rosauro N. on

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Customer did not leave a comment.

Haruo S. on

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Nice and efficient sales person took care of us and had us on the road in very good time. The equipment ran well and was very clean. The location was very convenient for business along the 288 corridor in Pearland/Manvel. Would highly recommend.

Joshua G. on

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Chantene M. on

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Melissa B. on

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The location was fine, its U-haul that sucks! I will never rent anything from your company again! Your roadside assistance is totally lame. It took them forever to get to me. The experience was the absolute worst.

stephanie f. on

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DONALD H. on

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Christopher B. on

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The agent at this location was great! Very friendly and helpful.

Antoinette A. on

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No space to park the returning truck

Carl S. on

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The Uhaul automatic check-in sucked! I lost two of my helpers with moving because it took nearly an hour for the automated process to validate me and approve my rental even though I filled out everything in advance. I will NEVER use this service again!

Cecilia R. on

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Awesome experience Ruby was of great help very pleasant and helpful. Give her a raise!

patrick c. on

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Easy pick up and return. Friendly staff. Everything we reserved was waiting for us when we arrived. Great store!

Jeff L. on

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shorten the steps for checkout. I was hot outside, connection was slow and took awhile to traverse through next screens.

Phillis R. on

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Charged my debit card for too much. Claimed made error trying to correct. Never got credit back on card and was told would have to send check that would take week. Very upset with this situation.

Sabrina H. on

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Keep up the great work! Yolanda and Ruby were very professional and patient with my questions. The Uhaul store we used before has closed. This is where we'll come now! Thanks!

Rafael M. on

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Steven M. on

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THEY OPEN AT 10 AM. IT WOULD HELP MORE PEOPLE TO OPEN AT 7 OR 8.

Mark J. on

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Nothing. Personnel at location was very professional and polite. Thanks for allowing me to use your products.

Kelly C. on

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What a nightmare renting this truck! Location is in middle of nowhere. The app told me lock code word was SALT so I spent 45 mins trying that, chat to some idiots via the app chat who were useless. Waited till they opened for girl to tell me lock code word was BOLT!! Overall, I think it was a big waste of over $500. I woukd have been better off to have taken that money & spent it on new furniture rather than giving it to U haul. Definitely will not recommend.

GABRIELLE G. on

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Great customer service

Shawna W. on

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The instant lock was the wrong code, noone answered the 24 hour number.

Victor B. on

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great customer service afford equipment

Raquel R. on

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This is the best overall customer service I have received from any business. The two ladies in the front were amazing. They were extremely professional and patient and thorough on answering my questions and walking me thru the process. They deserve a raise.

Rhonda T. on

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PATRICA J. on

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Representative was very helpful

Amber S. on

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Very friendly and quick!

theresa b. on

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Excellent customer service

Giovanni a. on

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Excellent experience

Vitorio S. on

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Nothing! She was excellent

Rafael A. on

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Smooth from beginning to end no issues at all a thumbs up review.

Sandra S. on

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She was very polite. The return process was convenient.

Jerry C. on

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mark w. on

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Kirk B. on

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Hassan U. on

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Manuel M. on

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I am very satisfied equipment was in perfect shape, I highly recommend this location.

Lloyd R. on

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Great customer service and no issues with the equipment whatsoever.

Gene S. on

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The agent, Stephanie, was very personable and extremely helpful. No complaints. Very good service.

Walter A. on

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Chris T. on

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BRAD M. on

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Jennifer was great truck was waiting and ready when I got there and all I had to do was sign some paper work and I was gone. I'll probably use them again very soon

Alexander M. on

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I absolutely loved these people

Chuck S. on

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I can’t think of a thing to improve. Jennifer was incredibly nice and went out of her way to make sure everything went as planned.

CHRISTIAN J. on

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I honestly cannot think of anything. My experience at this location is so good, I prefer coming here over places closer to me. I only wish the location open a little earlier. I even wait until 10:am to rent the equipment there.

Ryan G. on

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Cynthia A. on

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Very good experience! Great customer service!

jose u. on

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Peggy J. on

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Richmond L. on

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Quinten F. on

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Awesome experience

Sammy B. on

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The site is messy during wet weather- almost all surfaces are caliche. No city-type person likes to get their shoes muddy when picking up/dropping off equipment.

Melanie C. on

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Toni M. on

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Everything was perfect. Quick and easy. Will use again.

Debra S. on

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The mobile pick up was cumbersome and time consuming and I doubt I would ever use it again. Luckily, the location agent showed up unexpectedly and completed my pick up to get me on the road quickly. Highly recommend this location!

Gabile M. on

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Beverly E. on

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This is the second time we have used Diamond Storage to rent a U-Haul. This time we rented a 15' truck. It was clean and ready on time. We did not have any problems with the truck. We are very pleased with our experience.

peronda m. on

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Alan K. on

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Joan T. on

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Nicole and Jennifer are wonderful made a bad experience with my movers much better.

diane b. on

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My experience with UHAUL has always been great with the exception of a dealer on Cullen Blvd. Therefore, I was hesitate to use another UHAUL dealer. However, I tried Diamond Storage because they were close to my location and I was so happy that I did. The service was outstanding! I believe the lady who waited on me was Jennifer. She was professional, very understanding, and extremely helpful. I would recommend this location and if I need to use UHAUL again, I will consider this dealer!

Alexis S. on

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I loved using the 24/7 app, very convenient!

Robert G. on

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Michael T. on

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Walkmaker I. on

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Ruben L. on

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Nicole has always been a great help and representation to u haul

lijie s. on

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Andy S. on

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Great as always!! Wonderful people to do business with! I wish that there was a rating higher than a 5!

Andy S. on

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Regina S. on

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The customer service was great, Jennifer is the best!

Susan S. on

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Don C. on

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Michael B. on

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Paula B. on

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They were awesome.

laquandaneshia s. on

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Everyone was very helpful and swift. Customer service was excellent!

Pierre C. on

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Hire more people like Jennifer she was extremely helpful and friendly

charles g. on

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No problems at all with service or vehicle.

William N. on

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Customer did not leave a comment.

Shane N. on

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Property manager was very helpful and informative.

sandy r. on

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Great customer service. This is my new go to location.

Sara M. on

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Yvonne L. on

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Sheri M. on

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Alex H. on

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Kudos to Jennifer who not only presented herself as a very professionally competent employee but also as a friendly and compassionate individual. Her thorough and clear explanation to the contract stipulations show her sincerity to customer service and dedication to work. She went over and beyond her responsibility by making sure that the rental was clean and the lock was working well. She was not rushed in explaining the features of the rental which I am not familiar to use. She is definitely an asset to your company. Sincerely, Alex Hagad A very satisfied customer (832)472-9888

RACHEL W. on

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Ties on the car dolly were ragged and torn. I would reccomend replacing them.

Sheri M. on

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Mary S. on

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Nothing , the customer service is Superior. We wish we would have found this location before going to a location of 6235 McHard Rd , very bad decision, very poor customer service would not recommend them to no one. :(

Herman R. on

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Richard F. on

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Jennifer & Nicole made my experience exceptional! Please send them a hugh thank you from me. Have an awesome day, Richard

Leo B. on

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Chantea C. on

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The staff here were super friendly and accommodating! Although my reservation was at another location, they were able to provide me with a truck on the spot!

Susan B. on

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Great customer service, will use again if needed thanks susan

Andy S. on

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Jennifer was absolutely a delight to do buisness with. Very responsive and knowledgeable. Answered questions very fast and even called to check on me and to see how the equipment was working out for me. I will hands down use this facility for future rentals and would recommend to anyone.

Charles J. on

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Azmy K. on

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Bruce N. on

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Jennifer(?) was excellent !

Byrron M. on

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Had an issue with another site and called them and they jumped right on it. Fast, easy, and simple. Big plus, the lady at the front desk was an LSU

Adrian O. on

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Love using diamond storage! Always quick and friendly.

John B. on

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not really

Joshua R. on

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Train your employees to better serve the customer. Also U-Haul I could not access my online order that I completed already...... waste of my time. Also I had to pay an overage on mileage but... I’d i would have been able to pick up my truck in Alvin not Manvel I could have been fine on mileage. First time user not happy.

fernando a. on

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Excellent experience!