Ruby V. is a wonderful person that I dealt with at the pickup location, she deserves praise for being helpful with all questions regarding trailer hitch and even showed how to hookup, check and de-couple the trailer properly.Nghi H.
Customer Reviews for Diamond Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JOHN L.
Customer did not leave a comment.JENNIFER H.
I love the no contact uhaul where you can do it on your phone! So simple and easy!Aaron G.
Wonderful and easy transaction. Thank youAMELIA T.
Customer did not leave a comment.Akeel S.
Customer did not leave a comment.Don H.
Customer did not leave a comment.CHARLES S.
Customer did not leave a comment.Margaret O.
Customer did not leave a comment.Rodney H.
Customer did not leave a comment.Gregory E.
Customer did not leave a comment.Larry J.
Drop off quick and easy.Bertha C.
Customer did not leave a comment.NAOMI H.
Courteous and professional service. Extremely satisfied.David R.
Trailer had taillight not working, no offer to fix problem. Was told uhaul would pay for ticket if was stopped. I have had a problem on my last three rentals, uhaul needs to stop using 3rd party locations they do not check equipment properly.ROBERT W.
Customer did not leave a comment.Christopher R.
Customer did not leave a comment.Bradley B.
Representative that helped us wasn't wearing a mask but was otherwise greatChris C.
I rented from another store, but when I arrived to pick up the trailer I was sent to the Man el store 20 miles away.Darin K.
Overall location customer service is great. Overall truck satisfaction was not very good.while unloading truck noticed all my boxes and furniture and mattress was all wet.truck has a hole in roof which leaked while raining. After turning truck back in notified employee and she took picture of hole and notified u-haul.Don L.
Everything was great, I was able to pull into the space with having to back in the car hauler I had.ROY P.
Customer did not leave a comment.edgardo F.
Give accurate information don't cause extra stressesELLISA W.
Attendants are very friendly and the truck is clean.Erwin P.
Very courteous and helpful..quick service...Cynthia E.
Great customer service. They went above and beyond to accommodate my move. Thank you!!Mark W.
Ruby was professional and very easy to work with.Roderic W.
Customer did not leave a comment.Sue M.
Great customer service.Schena S.
Customer did not leave a comment.AL F.
Excellent attention and really cheap ...Thelma T.
Old trailer with smaller roller door - was expecting larger door version.Gregory C.
The equipment is I. Extremely poor condition, numerous damage, difficult controlling the equipment with the auto. This equipment has to be remove from inventory and do not allow another rentalAngel B.
Customer did not leave a comment.Kavaun B.
Excellent service!!!Lloyd C.
Customer did not leave a comment.Jeremiah C.
Great serviceLloyd C.
The rental location was great dealing with U-Haul did not make me want to rent with them again.Sarah J.
Double check what is it in reservation, i reserve a dolly but it wasn't on the truckElmo P.
Not a thing very personablepaul R.
Customer did not leave a comment.Euloge N.
Good customer service I had a very good experience with the company I leasing the U-Hall ThanksDiamantina R.
Customer did not leave a comment.Adam C.
Customer did not leave a comment.Ademola A.
Customer did not leave a comment.Curtis W.
Customer did not leave a comment.Eric U.
Customer did not leave a comment.STEPHEN S.
Customer did not leave a comment.Don L.
Customer did not leave a comment.markishia G.
customer service was fantastic. The gentleman that was working was very nice and helpful with any questions that I had. I went into the office and everything was ready. When I got into the vehicle, there was bottle water for me. That was a nice refreshing surprise and was well appreciated when I was moving the furniture in the hot texas sun. I would recommend this uhaul rental place and I will be back .CHRISTINE S.
Customer did not leave a comment.Hermina P.
Very friendly and helpful staff, will do business with them againJoshua H.
Employee processed my return incorrectly, triggering a late charge. Now I'm battling the company trying to prove that I did not return it late and trying to reverse the late fee. When HQ couldn't find the equipment in their system, an employee called me. I told her when and where I returned it but she couldn't find the location in their system. She did nothing and allowed the late fee to go through.Roma B.
Customer did not leave a comment.Lilly Beth D.
Customer did not leave a comment.ADRIANA C.
Great ServiceRobert C.
Over all was a great rental until I webt to turn it in the odometer aDds 100 miles needs to be recalibrated I only went 236 bot 336 miles so they got another 68. DollarsCathy W.
Customer did not leave a comment.Erica B.
Attendant was very helpful.Robert H.
Customer did not leave a comment.Andretta L.
When offering Self check-in it would be nice to have a notification of what is required regarding taking pictures, having a reference to answer the phone , etc. to cut back on time and any barriers.Brittany H.
Best service I have ever had at a U-Haul. Fast efficient very friendly. I highly recommend this location to anyone who wants a trailer or good service. Also great storage prices. They are opening another larger storage place soon....joseph F.
Customer did not leave a comment.Tanya M.
Ryan great guy friendly service assisted me with every need and question hooking up the trailer. Great Job!artemio P.
Customer did not leave a comment.Patrick K.
Customer did not leave a comment.Amber M.
Customer did not leave a comment.Bernette T.
Ruby, I believe that was her name, was outstanding. Keep employees like her and your business will flourish!Boris J.
Customer did not leave a comment.Rosamond F.
Customer did not leave a comment.Lilton C.
Customer did not leave a comment.Reynaldo S.
The customer service at this location was AMAZING. Although I had technical difficulties with the app, he helped me out and made things go a lot smoother.Alisea B.
Customer did not leave a comment.Debra W.
Customer did not leave a comment.Ralph H.
Customer did not leave a comment.LARRY M.
Customer did not leave a comment.Freddy R.
Customer did not leave a comment.FREDDY R.
Customer did not leave a comment.Bobby B.
I booked a truck on u-haul 1-800 telephone number. I was offered a real nice discount to book the truck and I accepted it. It was a promotional advertising. When I went to pick up the truck at the location. They acted as there was no record of me being booked and charged me the regular price for the truck. I was also told that there was no mileage charge for a one way rental and I was charged extra money when I drop off the rental in the contract agreement. I am not happy about being mistreated and I want my money back. U-HAUL should make some arrangements about double checking on the status of the payments going from start to finish with the customer and their main office.Ardell H.
Customer did not leave a comment.harold N.
Nothing, great serviceJD F.
Beautiful location and a lot of space for rentals.Pedro G.
Excellent service and assistance!Katherine L.
Customer did not leave a comment.Timothy M.
Customer did not leave a comment.Patricia S.
Customer did not leave a comment.Monica B.
The return process was very convenient.Minerva N.
Though I had completed the information online for a faster pick up, it still took forever. I applied for the insurance online, and when I arrived the Rep. asked if I wanted the insurance. Tried explaining that I already had it, gave her the price and it took 10 minutes to confirm. After she removed it, and added it back. The prices for the rental was great.Ray G.
Customer did not leave a comment.Victor P.
Thanks for your friendly help.Rodney C.
Repair the roll up door. The cable malfunctioned during the move, causing me to lose several hours while waiting on roadside assistance. Ruby at Diamond Storage was extremely helpful in getting me the number to roadside assistance, as was Chanel from Uhaul. The mechanic arrived in a reasonable time and got me going. Overall, not a bad experience.Roland G.
Customer did not leave a comment.Dorine G.
They were closed but Ryan was extremely helpful, especially since the Uhaul website wasn't working so I couldn't upload a photo. Ryan came out and handled it when the business was closed. Thanks so much!!PHUONG-THAO B.
Customer did not leave a comment.Rosauro N.
Nice and efficient sales person took care of us and had us on the road in very good time. The equipment ran well and was very clean. The location was very convenient for business along the 288 corridor in Pearland/Manvel. Would highly recommend.Haruo S.
Customer did not leave a comment.Joshua G.
Customer did not leave a comment.Chantene M.