The app didn't offer all options for longer rental contracts. I couldn't check out of the app either because the app is glitchy and hard to operate. Especially in the Northern Minnesota area.Jessica W.
Customer Reviews for Dierycks Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Mark T.
Customer did not leave a comment.DELANEY B.
Customer did not leave a comment.Brent M.
Very nice peopleGregg K.
The drop off was picked wrong - he said dropoff Burnsville and I said yes but on form it said Blaine, so I had to call in and get the proper drop off at Burnsville. Also was supposed to have two dozen moving blankets and they gave me only a dozenDavid M.
Customer did not leave a comment.ARTHUR L.
Next time be more explanatory of prices and days you have it. Horrible experience. Nice spot thoughtISAAC N.
Customer did not leave a comment.LESLIE O.
Customer did not leave a comment.Colton W.
Paid for a dolly and 6 furniture pads, didn't received either items. After being on hold for 45 minutes, I finally got a hold of someone, only to find out I'd have to drive to a different location to get my dolly and pads. So I wasted almost an hour of my move time, AND didn't have the necessary equipment for my move. There was blood smeared down the side of the U-haul. The Uhaul app would not let me upload pictures to sign the truck back in. Called customer service, was on hold for 50 minutes before I gave up. Then I just used my browser on my phone instead of the app so I could upload the pictures to drop off the Uhaul. Worst experience ever. Never again will I rent a Uhaul.Daniel B.
Location: Good: helpful and has a good inventory U-Haul company: * Good: always has what we need to rent *Negative: double check all your paperwork and pre-checkin. I opted out of insurance and when we got our invoice when we picked it up they had put the charges on anyway. The location had to adjust. I had done the pre-checkin, not the locations error. We have rented many times and there always seems to be some way U-Haul tries to get a little extra money out of us. Will spare you the details.greg G.
Customer did not leave a comment.Robert H.
Nothing these guys were greatSUSAN J.
Nice people. Brought the truck right up and gave tips.JoLynn K.
Have staff on hand for drop off.Wayne W.
Great service. Nice workers. Fair price. I'll rent from them againT'HARKA-TOUSSAIN F.
Customer did not leave a comment.MICHAEL J.
Great people working here and great service!DUSTIN M.
Customer did not leave a comment.mike J.
The location was fine, but my original drop off point was somewhere else and I wasn't notified until trying to return it. It caused me to have to pay for more milage than I was planning.Alexander H.
Excellent service!CHARLES D.
Customer did not leave a comment.JONATHON V.
I reserved this truck on February 26, 2021 for an April 8 pickup ... 6 weeks in advance. I selected my pickup location (U-Haul Moving & Storage of Duluth; 4723 Miller Trunk Hwy; Hermantown, MN 55811) very specifically because a) it is a large full-service U-Haul facility and I wanted the confidence and convenience that goes along with that, and b) my hotel was directly across the street. On April 6 I was informed by U-Haul that my pickup location had been changed by U-Haul to a location 6+ miles away from my hotel, and in the opposite direction from my planned route .. my telephone inquiry to U-Haul about this last minute change was met with indifference by the dispatcher ... if I wanted a truck, I had to go to this new location. Take it or leave it. When I arrived there Mr. Dierycks and his wife both were very nice, but the location was not a full-service U-Haul facility and, as I recall, my truck was the only one on site, plus the location offered no real moving supplies. After receiving my truck, I had to drive back to the location I selected in the first place ... that location had 20-30 trucks sitting on their property, including several of the size I rented. This last minute change was TREMENDOUSLY inconvenient and caused considerable delay in my move schedule. As far as I'm concerned, this was inexcusable on U-Haul's part since I had reserved this truck so far in advance. Dierycks Service is not even remotely at fault here.ROBERT PARNELL S.
Very easy transaction...would recommend to anyone,,,RAY L.
The 24/7 truck share was clear, and everything I needed was exactly where I asked. Pickup was easy and so was drop off. This was smooth from beginning to end.Blake M.
Customer did not leave a comment.Mindy F.
Customer did not leave a comment.Jay T.
Customer did not leave a comment.AARON S.
Customer did not leave a comment.Tanya M.
Customer did not leave a comment.EDWARD D.
Customer did not leave a comment.RONALD B.
very quick return, friendly and helpful.Susan T.
Customer did not leave a comment.MASON C.
I don't see where there would be room for improvement, unless uhaul started just providing a couple moving blankets for convenience. Otherwise, nice people, great equipment, wonderful pricing! Thank you Uhaul.SHAWN W.
Friendly guy and easy to findCLIFFORD L.
Customer did not leave a comment.EDWARD D.
A great little neighborhood uhaul rental facility with great customer service.MONIQUE L.
Customer did not leave a comment.Ruth K.
Customer did not leave a comment.allan J.
Small operation, but friendly, very helpful people.Bryan K.
Great servicelarry S.
The owners of the business were very friendly and helpful. The trailer was very helpful, and allowed us to get a lot of house projects completed over the weekend. Thank you very much.orin C.
Super nice staff and owners. Worked wonderfully with me for a seamless transaction. Thank you!Stan M.
Customer did not leave a comment.Drew G.
This was not the location I chose and U-haul charged me for extra mileage due to their mishandling of the reservation.Eric H.
Customer did not leave a comment.David A.
Customer did not leave a comment.Jeff H.
Customer did not leave a comment.AMBER H.
The staff at Dierycks was very helpful. There parking lot is very large to turn around in as well.Patrick O.
We dropped off when they were closed but the process was very simple and everything was easy to locate.Jay J.
Dierycks was a good place to drop off. Plenty of space and helpful people. Our initial reservation showed a different location to drop off and that place was a nightmare. No attendant, no good place to park and no way to get information at the site. When I signed in to the app to return, I realized we had been redirected to a different site. Again, this was not communicated clearly or in advance, meaning I had to drive the truck around the return city using my mileage and gas. The change should have been communicated more clearly.Kristin B.
It was perfect from beginning to end. Everyone had answers to my questions and were very polite and helpful.KEVIN C.
They were very nice. I apologized that I had no mask since I left them in my car and my daughter had brought me and they gave me one. They were busy servicing cars and still found time help me get on the road fairly quickly.Dee D.
Great vehicle,great management.robert Z.
Customer did not leave a comment.michael T.
Reasonable rates and nice clean comfortable truck and rides well and easy on gas.stacy K.
Ramps on truckScott A.
Customer did not leave a comment.JACOB C.
Thanks for helping me with the trailer.ROBERT H.
Customer did not leave a comment.John U.
Customer did not leave a comment.LEE D.
Fast and friendly serviceDale T.
It was just an empty dirt parking lot with a couple of Uhaul trailers, there was a house directly behind it that had a bunch of pit bulls barking constantly, I honestly thought someone would break into the key drop off and take the truck after we left.Luke A J.
Operator was extremely helpful and friendly throughout the processbrad T.
Customer did not leave a comment.Patrick P.
N/A....everything was great!!!Patrick P.
Everything was excellentCharles Z.
the last people that used the truck smoked in it and there was ash from the the cigarettes all over the truck and it stunk in there pretty bad and I had to drive it a couple huundred miles.Stephen K.
a okjames W.
Very helpful in getting me all setup!RANDALL C.
Customer did not leave a comment.Bud T.
Very Nice People to work with. Everything was ready when we arrivedDennis P.
Customer did not leave a comment.angela W.
I believe that the drop off location is based off the closest uhaul facility of the drivers license address and not the address from where you are hauling to. My advice would be to ask if the address of the license is the destination address or ask if there is a preference uhaul facility for drop off. I had to call because I was going to be charged for dropping off the trailer at the facility 2 miles away as opposed to the one further away based off my license address.kimberly M.
Dierycks was fine, only out of town rent al left in duluth. Sarah at Miller Hill mall was excellent, she found me the rental when they were out. Dieryck helped me hookup but little customer service and when I went to my location to start loading there was still junk from the last person who used it in the trailer.david B.
Everything was great, fast process clean new truck and the only one near my home with the truck size I needed. Would definitely recommend Dierycks.jeff K.
Wiring connection was pinched -- came off half way through the trip and could not be attached. Had to drive 100 miles without trailer lights.Stephen O.
Customer did not leave a comment.Karen G.
Customer did not leave a comment.David I.
very nice , Dillon was very helpfullray J.
Customer did not leave a comment.Aaron B.
Hi Treated very cold at first, but lighted up when we put the effort in. It seemed at first we were inconveniencing them. Truck was in good shape and they quickly got us on our way.regina G.
Customer did not leave a comment.Linda H.
Customer did not leave a comment.tom F.
The Price to rent the trailer for the day was much more expensive than I had expected, but I am sure it was because of the demand for trailers.Matthew P.
Customer did not leave a comment.Daniel W.
Great , everything the way it should be, nice family owned place, easy in easy out.David C.
Customer did not leave a comment.douglas A.
When we dropped off they told us that the safety chains were not attached properly.Jodi P.
Customer did not leave a comment.Thomas P.
Customer did not leave a comment.Rachel C.
Customer did not leave a comment.dan K.
Customer did not leave a comment.ted S.
Customer did not leave a comment.Northwest P.
Customer did not leave a comment.Joseph M.
I would say the customer service was just OK. They were not very welcoming, and the location seemed run down. We got the trailer hooked up and I was 10 minutes down the road when I realized they did not include the packing blankets. I had to turn around to get them and it put us behind for the move.Michael S.
Customer did not leave a comment.JOSEPH K.