Friendly and efficient service.
DELVA C
Customer Reviews for Diesel Truck Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff took great care of. I had to run and get a 2” ball for the hitch. They waited until I returned to make sure I could get the trailer, even though it was after closing time. Thank you!
ANDRE WThere was no where to drop off my rental. The location was closed so I couldn’t ask anyone. I tried to keep it out of the way of other rental vans but it was difficult. I did not at all like that I had to download the U-Haul app to return my rental or face an additional $20 charge. It made the rental experience that much worse at the end of a very long 2 day move.
JOHN MEverything was great.
SARA HNice clean, I needed a small truck and they had exactly what I needed. If I need a uhaul I will be using them again
Clarissa FWider ramp would help. Back up camera because you literally can't see anything.
Nicholas CI made a digital drop off and it was very straight forward and easy to complete without any help.
Abigail BNicest people I've ever met.
ANTHONY BFirst location I went to pick up and truck and it was blocked in by another truck. No answers for help except UHaul customer service. I was sent to another location.(Diesel Truck Repair). Got key for truck I was assigned out of locked truck and the key didn’t fit. It matched the serial number for another truck on the lot that I wasn’t assigned. Called customer service again to deal with this to be put on hold again. After a long wait I went ahead and took the truck that I was given the key to instead of the truck I was assigned to pick up. This cost me extra to pay the movers I had hired to help load the truck to stand and wait on me to be able to pick up a truck. I wouldn’t recommend U-Haul to anyone.
Holbrooks RActually fulfill my order
Warren BYour website in the most impossible thing ever y’all need to make it more user friendly
Buhl WBest experience with UHaul ever! Everyone was so helpful. The lady who handled the rental was kind and not pushy.
Judy MThank you
Patrick MNot have self pick ups in locations with no cell phone service. Worst experience ever I will never rent from Uhaul again. Reason being I rented at one location and you all changed the pick up location which was way out of my way. Very bad experience at a discussing trucking business
Virna MNothing, everything went very smoothly. The young man was very nice and helpful.
Wilma EThe only issue I encountered was with the app. It would not find my location on my android phone and did not have any links or information on how to conract technical support so I had to go through the Google website to check into my rental and complete the steps to get the keycode.
Steven BDifficulty using app and website with Android phone. Scan of drivers license would not go through. Had to complete using iPhone. Customer support was slow to respond.
Thomas KThe air-conditioning didn't work very well. And the app wasn't working for our return.
Mary Su-haul's website wasn't accepting cards so I had to pay with cash. If I hadn't happened to have cash on me, I wouldn't have been able to pay. This also meant I couldn't get my deposit back when I returned the trailer after hours (I chose the check option which can take up to two weeks). NOT a problem with the location, but with U-haul's system
Nathan AEverything was excellent! Great customer service!
JACOB LGreat staff
Larry HEasy after-hours drop-off
Nancy SGreat customer service, quick and easy process!
Brandon MHad a check engine light but cleared quickly. I reserved 36 blankets and did not find out they only had 6 till I picked up truck. That was frustrating, my wife had to drive around searching for blankets.
Michael WThey were very helpful and pleasant to work with.
NEIL KN/A
MARSHALL Seasy process. Truck was upfront ready to go. Thank you!!
Cheryl QMy husband was charged upon arrival for the uhaul & then charged again today. We were only supposed to been charged 40.10 for gas, but was charged for the whole thing again. She has to have mgmt to call us back. She wasn't mean or nasty with us, but my husband is pissed because now his acct is overdraft. People work so hard for their money. Do better.
Kimberly MMcGee must be a drop site there is nobody around,there was 3 trucks there and a key Dropbox!!😡
Greg HYou’re online process is not user-friendly.
Al dWe appreciate Peyton (sp?) coming through for us! She has great customer service skills. She also made sure the trailer was hitched properly and lights worked. We would rent from this location without hesitation.
Darwin MSo easy and fast to drop our truck off here.
Robert BGreat service and very friendly staff!
Carlos CLady who handled everything was friendly and helpful
Hubert WGreat Employees but bout time for NEW Trucks. But great guy Working Front Desk
Zachary GHard to improve on excellent service, thanks.
Jim FI arrived after the business had closed - around 5:15pm on Thursday. I followed online drop off instructions as best I could, and took pictures to upload, and to protect my own interests. Drop off was fast. I received acknowledgement via email the next day.
Barry CDTR has always been there for us and gives us excellent service
Matthew CVery large location, did not see anyone but, really easy to drop off trailer and take pictures.
Tonya BEverything was great thank you
Clarissa HPick up was great in Tennessee. However, after driving for hours and unpacking, we wanted to drop off early so we can actually sleep tomorrow. I went through the app and completed the return.. but then where do I put the keys?! There is no drop box. I circled the building MANY times and found a combo box. After waiting over 40 minutes on hold, I didn’t get to speak with anyone. So I ended up leaving the key in the combo box of the little shack behind the building. The place is dark and not inviting at all. Also, THERES SUPPOSED TO BE A BRIGHT ORANGE BOX FOR THE KEYS AND ITS NO WHERE TO BE FOUND.
Lacynda NJust outstanding service all around.
Matthew CMake sure customer knows about return policy if no one is at location.
Randal H