No one was there, nor was there clear signage for equipment and lockbox. 8 am pickup turned into about 8:35. 35 mins wasted. Rented moving equipment wasn't in the vehicle. Person who eventually called me told me he would drop them in 15 mins - almost 2 hrs later, he was still "15 mins" away. Ended up using equipment from building I was moving from. It was a timed move so I had to improvise. Never again!
Rayon F
Customer Reviews for Dirasa Gallery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There are no designated parking spots for the uhaul vehicles, there were some cars parked in the spots so that there weren’t any spots to park the U-Haul. The truck we rented was also dirty up front with trash and left over drinks in the cup holders.
Angelique OThe online pickup process through the app was cumbersome and time consuming. I generally prefer to rent in person, and I would not do the app pickup again.
Francis OThere was no where to park the truck and the location was very difficult to find. The staff was great and very helpful though.
DANIEL GVery great customer service. The pickup process was flawless and convenient.
WALID AIt was a seamless process to pick up and drop off. The U-haul was very clean I would definitely recommend this location and use again if need be.
Monique K