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Michael Cooney
Customer Reviews for Discount Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My only issue with picking the equipment up was that I had to go through 2 different buildings to find the person that was working.
Brandon TateTerrible location, trucks were a couple lots over, no signage.. just a lock box.
Bronson KoscielskiNot where it says it was took us over an hour to figure it out and the key box was at another site horrible customer service
James BeersBe on time to open
Barbara AsherThe only Uhaul open that that was more than willing to help. Very friendly polite staff. They made drop off seamless
Marc KauppinenGreat customer service. Highly recommended
Stewart SmithWindows very dirty hard to see out of them. The rest of the truck was very clean.
Richard DeanAllow plenty of time or check in on line.
JOHN FERGUSONMaybe have an agent that knows what they are doing, the last thing was, he says, go outside and find the truck. (There was only one truck in the lot) It wasn't the one. After going back in, he says, oh, it's down the street. Thanks guy, so we drove down there
James Kellyprovide larger print signs
Darlene GwinOwner had a family emergency and wasn’t available. Waited for another employee to come in to check me in. There was difficulty checking me in, the keys I was given and the truck I was told was it didn’t match. I had asked to rent moving blankets and a furniture hauler too. No blankets were available at this site and I was told an appliance hauler was my furniture mover. I didn’t know that I was given the wrong equipment until I returned it. I had to call a U-Haul scheduler for help on locating another dealer that could provide the moving blankets. The dealership didn’t offer to find another dealer for me to provide the blankets. We had to scramble to get them as the movers were already at my house moving furniture without the blankets.
Marlene ZollnerHave a much better place to store the trailers the place you sent me to was a used car lot for Corvettes. Nowhere to put the trailer other than on the side of a big building that didn't belong to them.
Scott SteadmanNo problems.
THOMAS VAN NORTCheck the tire pressures and the Lugnuts tightened And give the customer some help the tongue weight was too heavy
Bob ClarkThe truck was dirty I wasn’t notified about capped mileage Didn’t sign a contract Extra days weren’t added on correctly Charges were made unaware of
ANDREA HERNANDEZThe rental was fine,process was easy but got charged a $35 cleaning fee for the mess that was in the truck when I picked it up. Called and the guy said he would take care of the charge for me. Will wait and see if the money comes back to my account.
Robert HeathGreat customer service!
Barbara HoltonWay overcharged for fuel. Luckily other options in Lake Havasu for usual needs in the future.
Angel AdamsBetter signage, no U-Haul trucks on site (lots of Corvettes though), the person in the office was “just here to answer the phone”. There was no paperwork to show that the vehicle was returned on time, within allowed mileage, etc. Not a very confidence inspiring experience at all.
michael clarkThe car dolly right signal wasn't working, the attendant said to use your hands for the signal or cancel the order, very RUDE, UNPLEASANT AND UNPROFESSIONAL
wanda truskyTruck was extremely filthy inside, and there was no oil in the engine. Location had no oil so I had to purchase and put it in at a local gas station.
Bradley COCKRILLYour roadside service sucks a bag of dicks. When a customer calls in to say the check engine light is on, it would be super cool if an effort was made to actually check the problem out instead of telling them you'll probably be fine, go ahead and drive it 550 miles across the Arizona desert. Do not rent from u-haul
Vince LockyerPerfect pickup and return
Jeffrey CarrierThere needs to be a person available to help with return. The self return did not function on my phone.
Steven HudsonAgent was sarcastic and lazy. Very poor customer service and incompetent.
Todd PerryI originally reserved a trailer at a closer location but U-Haul changed the location. A time consuming inconvenience
Bill HazenTry not over charging.
Roberta WrightMake sure rhe uhauls are fueled up. Have the right mileage on paperwork. Do not charge cc when you say its a deposit.... The person ignored us the first 10 minutes he walked into the office as we had been sitting there waiting on him to arrive.
Alec KennyVery Happy with my experience
Toby RiddellDirt lot a ways away from the office.
CARL ROTHEasy to drop off the 26’ truck
Stu RobinsonService good. Your rep was very helpful
DAVID TORRESQuick and EASY I rented a auto transport and It worked perfect as always
cecil AndersonWe loved the anytime drop off!
tammy blaylockit was okay
STEWART CANTRELLLocation area was not the best. The parking area for the truck was all tore up and under construction. It got the job done
Glenn StorieFriendly guy. Cares about the customer. No complaints.
STEPHEN KELLERIt was difficult to locate the office area to complete the contract also the trailer was 2 building down in a dirt field.
James FinnUhaul's computerized reservation system and other automated customer service setups need to work better. They should be easy for us to use.
STEPHEN KELLERNo entry to the lot, so parked at lot next door.
JAMIE FOXRoadside was awesome
JARED THOMASVery kind and professional location to rent from.Thanks
ALAN WILKINSMy reservation was changed from 730 to 10 and then the prior rental wasn’t returned by my already rescheduled time by uhaul so I had to drive an extra 1.5 hour (3 hr roundtrip) to pickup a smaller trailer. By the time I got it half my day was wasted and uhaul didn’t discount or extend me a free day by courtesy at all for my wasted time and inconvenience. Very frustrating.
RENEE ROERS-SMITHmy original pickup location was Wilson Storage on Hwy 95. The man behind the counter was very rude and NO help at all. He informed me he didn't have me in his system and pretty much dismissed me. I asked for Uhaul phone number & without any concern at all he told me to try 1800uhaul..if Derek at the location I picked up at wasn't so helpful I never would use Uhaul for anything ever again.
DEBORAH MOSHERWe dropped off after hours
Michael FahertyClean up vehicles before renting. The windows in our rental had to be cleaned inside and out and the grill was loaded with bugs. On a positive note the truck ran great.
DAVID NESTORU owe me $55
KIM TORREYSRedirected to this location and charged mileage. Also turned in Thursday and charged for Friday.
SUZAN WEAVERVery accommodating
Robert PetersonThe drop off location was closed, we were sent to the farthest away location to drop off the Uhaul in Lake Havasu City. I was asked to drop it off initially 59 miles out of my way, I changed the location to 40 miles away. The people on the phone to change the location were very nice but I had to make the effort to make it work better for me.
Janet Morelli