They did an excellent job for me all around. Thank you very much.
Janice O
Customer Reviews for Discount Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall very good experience. Rates seemed high.
charles lI was shorted one furniture pad. The pads were not loaded prior to my arrival even though I selected self pickup. This delayed my departure.
GARY CGreat customer service awesome people thank you! You were really helpful ,much appreciated. I would recommend Discount Auto to everyone.
Michael RVery helpful and convenient.
Kimberly BThe lot wasn’t even big enough to pull the truck in. We had to park on the Main Street where there wasn’t any room to park. This is a horrible location to return vehicle. The person receiving the truck had us park the truck two lots away. She should have taken the keys and put the truck where she wanted it. We shouldn’t have been responsible for parking the truck in a vacant lot two doors down. We weren’t even sure if that was the right place to park it. The business didn’t even have enough room for us to pull in off a Main Street. This is a horrible place to return a big truck!!!! I don’t recommend this as a drop off location at all.
Brian BNo selection... would prefer a uhaul dedicated site and crew
Kim KMy only issue with picking the equipment up was that I had to go through 2 different buildings to find the person that was working.
Brandon TTerrible location, trucks were a couple lots over, no signage.. just a lock box.
Bronson KNot where it says it was took us over an hour to figure it out and the key box was at another site horrible customer service
James BBe on time to open
Barbara AThe only Uhaul open that that was more than willing to help. Very friendly polite staff. They made drop off seamless
Marc KGreat customer service. Highly recommended
Stewart SWindows very dirty hard to see out of them. The rest of the truck was very clean.
Richard DAllow plenty of time or check in on line.
JOHN FMaybe have an agent that knows what they are doing, the last thing was, he says, go outside and find the truck. (There was only one truck in the lot) It wasn't the one. After going back in, he says, oh, it's down the street. Thanks guy, so we drove down there
James Kprovide larger print signs
Darlene GOwner had a family emergency and wasn’t available. Waited for another employee to come in to check me in. There was difficulty checking me in, the keys I was given and the truck I was told was it didn’t match. I had asked to rent moving blankets and a furniture hauler too. No blankets were available at this site and I was told an appliance hauler was my furniture mover. I didn’t know that I was given the wrong equipment until I returned it. I had to call a U-Haul scheduler for help on locating another dealer that could provide the moving blankets. The dealership didn’t offer to find another dealer for me to provide the blankets. We had to scramble to get them as the movers were already at my house moving furniture without the blankets.
Marlene ZHave a much better place to store the trailers the place you sent me to was a used car lot for Corvettes. Nowhere to put the trailer other than on the side of a big building that didn't belong to them.
Scott SNo problems.
THOMAS VCheck the tire pressures and the Lugnuts tightened And give the customer some help the tongue weight was too heavy
Bob CThe truck was dirty I wasn’t notified about capped mileage Didn’t sign a contract Extra days weren’t added on correctly Charges were made unaware of
ANDREA HThe rental was fine,process was easy but got charged a $35 cleaning fee for the mess that was in the truck when I picked it up. Called and the guy said he would take care of the charge for me. Will wait and see if the money comes back to my account.
Robert HGreat customer service!
Barbara HWay overcharged for fuel. Luckily other options in Lake Havasu for usual needs in the future.
Angel ABetter signage, no U-Haul trucks on site (lots of Corvettes though), the person in the office was “just here to answer the phone”. There was no paperwork to show that the vehicle was returned on time, within allowed mileage, etc. Not a very confidence inspiring experience at all.
michael cThe car dolly right signal wasn't working, the attendant said to use your hands for the signal or cancel the order, very RUDE, UNPLEASANT AND UNPROFESSIONAL
wanda tTruck was extremely filthy inside, and there was no oil in the engine. Location had no oil so I had to purchase and put it in at a local gas station.
Bradley CYour roadside service sucks a bag of dicks. When a customer calls in to say the check engine light is on, it would be super cool if an effort was made to actually check the problem out instead of telling them you'll probably be fine, go ahead and drive it 550 miles across the Arizona desert. Do not rent from u-haul
Vince LPerfect pickup and return
Jeffrey CThere needs to be a person available to help with return. The self return did not function on my phone.
Steven HAgent was sarcastic and lazy. Very poor customer service and incompetent.
Todd PI originally reserved a trailer at a closer location but U-Haul changed the location. A time consuming inconvenience
Bill HTry not over charging.
Roberta WMake sure rhe uhauls are fueled up. Have the right mileage on paperwork. Do not charge cc when you say its a deposit.... The person ignored us the first 10 minutes he walked into the office as we had been sitting there waiting on him to arrive.
Alec KVery Happy with my experience
Toby RDirt lot a ways away from the office.
CARL REasy to drop off the 26’ truck
Stu RService good. Your rep was very helpful
DAVID TQuick and EASY I rented a auto transport and It worked perfect as always
cecil AWe loved the anytime drop off!
tammy bit was okay
STEWART CLocation area was not the best. The parking area for the truck was all tore up and under construction. It got the job done
Glenn SFriendly guy. Cares about the customer. No complaints.
STEPHEN KIt was difficult to locate the office area to complete the contract also the trailer was 2 building down in a dirt field.
James FUhaul's computerized reservation system and other automated customer service setups need to work better. They should be easy for us to use.
STEPHEN KNo entry to the lot, so parked at lot next door.
JAMIE F