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Mark H.
Customer Reviews for Discount Cigarettes
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is our go-to UHaul Rental location because we experience excellent service, a friendly smile when we need it and a willingness to work with our schedule. Wade is awesome at customer service which is important to us.
Kenneth J.Love this guy. Always helpful and friendly
Brian F.Nothing everything was great.
James S.Very friendly and very easy return.
Ellen M.Post your reviews in store locations
THEOPHILUSLAMONT T.Man was very helpful
Scott D.My favorite uhaul place to use in VA
Jeff H.Thank you for your help and kindness
stephen L.Friendly, knowledgeable service. Easy going and helpful. Great experience overall.
Richard T.Perfect service. Thanks!
Benjamin C.Easy returns. Friendly.
William W.Very friendly
Jeffrey B.Extremely friendly and pleasant to talk to. Verify all light and everything worked properly before leaving
Dan G.Nothing, it's great.
Emma V.It took two days to get my U-Haul which I didn't get I had to settle for a smaller one
Eric W.Truck n eeded major tune up. Stalled out 8 times at traffic lights.
Neal M.Nothing. Very friendly. Easy drop off. Just pulled up and was immediately attended to. Thanks! Loved the fact you offer 1 way.
carman K.Excellent customer service!!! Very friendly and knowledegable! This is the 2nd tim eI have used this facility - highly recommend it!
Tiara T.On that unit replace wiper blades
Robert S.Bare minimum existence. Big discount tobacco store. I don't smoke so smell of tobacco irritated me. Very small set up. Clean yes, courteous yes, helpful, not much.
Dan Y.Very neat and tidy. The representative was very attentive. The drop off was just that a drop off which took less than 10 minutes to finalize.
HENRICK T.This location is fine, but uhaul as a whole is a terrible company, overcharges, had to call multiple times to fix the problem they created. I made a reservation online for a 15ft truck and car dolly, they sent the notification and wouldn't you know you can't pick up a car dolly on a weekend with no one there, good job uhaul now we had to waste over an hr staying on the phone with you just to be told to go to a different pick up site for the car dolly. Everyone we spoke to gave different responses to the questions, so I guess uhaul needs to actually train their employees or have a company meeting on policy. I would never go back to uhaul and would expand every other option before giving them money.
Steven K.Wade was helpful and pleasant.
Maxine W.It was closed upon arrival Had to wait over an hour for a rude attendant
clifford A.I honestly can only say good thing about this location and the gentleman that helped me, will probably be renting another trailer from him this coming week
Wayne P.The drop off was long after-hours, so I can't speak much to the location. I was glad I had a friend with me, as I don't think I would have felt comfortable using this on my own late at night. I was grateful to have the opportunity to use the 24/7 drop off service, rather than have to return when the facility was open.
Joni J.Awesome customer service.
Lewis K.The gentleman that was working the day we picked up the uhaul was SO nice. He was personable, accommodating and made our day. It was a pleasurable experience and started our moving day off right.
Victoria O.Gentlemen met us in the parking lot and we were leaving the location of the drop off in less than 10 minutes. Couldn't have been easier!
RUTH T.Can I just say how wonderful and helpful the team at Discount Cigarettes was? What a wonderful place to rent from. I don't even smoke but I want to drop in and buy a soda here and there just to visit with these folks again. Highly recommend.
Richard C.The u haul representative wa very friedly and came right out and helped me unhitch my rental trailer. Thankyou
Steve T.Personal interaction and accommodations for customers needs
Rita J.I returned the truck and trailer earlier then expected in hopes of being able to speak to someone. The location was closed but had a sign be back a 2pm. I used the app to continue the return of the equipment. Additionally, parking for U-Haul equipment was very limited.
Joseph R.Everything was great for me.
danette H.None, the location was very helpful
ROBERT O.Nearly every time I check in and pay online before I pickup a Uhaul product they ask for all of the same information again at the pickup location. Checking in online seems pointless!
Kevin O.The addition of contactless pick-up is awesome. No waiting or endless paperwork. Just a smartphone and you're off!
Troy M.I received great customer service. I will look forward to receiving service from this location again in the future.
Milton H.Nothing. Everything went well.
Charles G.I think the truck had just come in.
Aaron K.Wade was very friendly and helpful! He gave us excellent information about the uhaul so we felt 100% comfortable with it in our care.
Kaitlyn B.If you are on the Eastern Shore of Maryland or Virginia, this is the place to go! Wade always meets our needs and if he doesn't have what you need, he gets it!!!
Roy K.Wade Roghton was excellent! Very helpful, answered all my questions and concerns. Helped to make the entire process easy.
Suzanne H.